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Comfort Inn Mayfield Heights Cleveland East

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Comfort Inn Mayfield Heights Cleveland East
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38 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Marietta, Ohio
Reviewed 6 days ago NEW

We had booked a room at another hotel. After being there for less than ten minutes we made phone calls and came to COMFORT INN. Thank you so much for your kindness this was a very pleasant stay. Our trip got cancelled short but will be back in 2 weeks AND WILL BE STAYING HERE AGAIN. Great location quiet BOB...

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Helpful?
Thank greathouse1117
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Hi Randy! Thank you for your amazing review! We loved having you and your wife stay with us, and it is always a pleasure to get to know our guests. We can't wait to have you both back in two weeks. See you soon.

Reviewed 1 January 2017 via mobile

Staff very friendly, and facility basic but acceptable. One week into 7 - week stay, I mentioned to the Manager that at most Choice properties platinum elite rewards members get little perks, like bottled water. Response was: "We just switched over, and aren't doing that kind of thing yet." When I followed up by mentioning that I was perpetually running...

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Helpful?
Thank Eric P
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear Eric, Thank you for your extended stay with us. We appreciate the compliments of the staff, and always enjoy hearing that they have taken care of our guests. I think you may have misunderstood the comment about our water. While Cleveland tap water does contain a small amount of chlorine to assist with contaminants, it also features fluoride, which...

Daytona Beach, Florida
Reviewed 8 December 2016

Convenient to get to off of highway- clean and close to many amenities. Room nicely appointed and remodeled. Would recommend outlets on side opposite the sink instead of on same side! Closet space also a bit tight. Could have done a better job here.

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Helpful?
Thank Clevepop
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear Clevepop, Thanks for the 4 star review! We appreciate the compliments for our staff and for breakfast. I understand your comments on the remodel, however neither suggestion is an easy fix. We do consider all feedback when making updates though, so thank you for the input. Hope we will have you back again.

Rockford, Illinois
Reviewed 24 November 2016 via mobile

Every member of the staff we encountered were super friendly! The room was spacious and the beds were comfy. Good linens and bedding as well as 4 good pillows. The toilet and tub were separate from the sink. The vanity/sink was updated and nice. The towels were good and thick and you had plenty of extras. There was a chair...

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Helpful?
Thank ftblchic76
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear ftbalchic76, Thank you so much for such a nice review! We love to see feedback like this because it really shows other guests what the hotel is like from their perspective. I would like to apologize for the inconvenience of our WiFi, we encountered a server issue that required our provider to come out, but that has since been...

Kalamazoo, United States
Reviewed 22 November 2016

This hotel was very nice. It is located 5 minutes from Hillcrest Hospital part of the Cleveland Clinic. Rooms were nice and clean. Staff were very friendly and helpful. Breakfast was pretty good, coffee not so much.

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Helpful?
Thank dencrocket
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear Dencrocket, Thanks for the kind review! We always love hearing that our guests enjoyed their stays, and we truly do enjoy helping the patients that stay with us during their appointments and procedures. We hope to see you again!

Saint Clairsville, Ohio
Reviewed 14 November 2016

My group of 80 had a great experience at this property. Rooms were in good shape. The staff was responsive to our needs. The staff working breakfast did a fantastic job keeping everything available. They even surprised us with goodie bags as we left breakfast our first day.

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Helpful?
Thank Brian P
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear Brian, Thank you so much for the great review! We were so happy that we were able to accommodate your group this past weekend and that everyone enjoyed their time with us. It's great to know that the whole staff took care of you!

Philadelphia
Reviewed 13 November 2016

We drove for hours all day on Friday and Friday evening we settled into this comfort Inn. Mary was the name of the woman who did our reservation. As a gold member of Choice hotels, I always expect the best and Mary exceeded our expectations. She was quick to find us a great room and she was kind and friendly...

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Helpful?
Thank Dominick V
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear Dominick, Thank you so much for the 5/5 review! Mary was so pleased to see your kind words about her, and appreciated the recognition. We value your feedback, and we can't wait to have you stay with us again so that Mary and the rest of the staff can provide you with great service and an amazing stay again!

Toronto, Canada
Reviewed 24 October 2016

In reality, this hotel deserves 3.5 stars, not 4. While the room was renovated and had a pleasant design motif to it, it had a number of significant drawbacks: 1) There was insufficient light in the room. Most hotel rooms of this size and at this price-point have two or three more lamps than this room did. In addition, there...

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Helpful?
Thank ArtsTravelerer
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear ArtsTravelerer, Thank you for your review. We appreciate the feedback and will be looking into some ways to rectify the lighting and the WiFi. We would definitely like you to come back and let us know what you think once that is done. Hope to see you again soon.

Reviewed 13 October 2016

Not a lot say about this place. Pretty standard overnight stay kind of place. No hair dryer and very basic remote for tv. Towels are kept outside the shower area which is cold and awkward to get after stepping out of the shower. No place to keep them in the shower area either. Staff seemed friendly.

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Helpful?
Thank James I
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear James, Thank you so much for your feedback regarding the towels. Because of your comment, we have moved some items around and we now have bath towels within arms reach of the shower. And now with the items rearranged, the hair dryer is easier to locate as well. Your review is exactly what we appreciate, because it told us...

Bayside, New York
Reviewed 1 October 2016

Room was very clean and good size. The bed was very comfortable. The staff was very friendly and helpful. Especially Jasmine. The only problem was the breakfast area. Very small and tight. No safe in the room. We would stay here again if we come back to Cleveland.

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Helpful?
Thank grandfather11364
Stacey D, General Manager at Comfort Inn Mayfield Heights Cleveland East, responded to this review

Dear Guest, Thank you for taking the time to leave us a review. I will be passing your kind words on to Jasmine, and I know she will appreciate the honorable mention. I do understand the issues in the breakfast area, and we are working on a solution to try and open it up a little bit. Thank for the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Comfort Inn Mayfield Heights Cleveland East

Address: 1421 Golden Gate Blvd., Mayfield Heights, OH 44124 (Formerly Kensington Inn Hotel)
Region: United States > Ohio > Mayfield Heights
Price Range: $143 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Mayfield Heights Cleveland East 2.5*
Number of rooms: 99
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Also Known As:
Comfort Inn Mayfield Heights Hotel Mayfield Heights
Baymont Inn Lyndhurst
Lyndhurst Baymont Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Mayfield Heights Cleveland East staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were right off the lobby. NOISY! Also- the noise of people walking the halls above us in the wee hours was loud!”
 of 5 bubbles Clevepop, 8 Dec 2016 | Read review
“stay on the third floor”
 of 5 bubbles dominickv462, 12 Nov 2016 | Read review
“Hotel sits a ways behind a gas station & was quiet in general.”
 of 5 bubbles Linda8133, 27 Sep 2016 | Read review
“First floor rooms are always our choice.”
 of 5 bubbles 802barbm, 13 Aug 2016 | Read review
“Third floor was quiet”
 of 5 bubbles catgen46, 12 Aug 2016 | Read review
5 of 5