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The staff were very accommodating to for our group needing early breakfast set up. I spoke with Melissa and was impressed by her quick follow through in working with our large group. The breakfast staff of Cierra and Anna were very pleasant and made sure...More
Ana does a great job in providing meals and service for our meetings. She s very accommodating to whatever you need and is very prompt. Food is always great. We have a lot of meetings there due to level of service consistently provided.
The breakfast buffet is changed daily and managed very well. Ang is one of the staff who does an amazing job. She is always pleasant and in a good mood. I love the full kitchens in all rooms. Rooms are clean and everything works.
Ana Parez and Melissa Winland are amazing. They assisted me with finalizing my plans for the meeting. I was able to attend to my guests without worrying about a thing. The refreshments were always cold and stocked when required and the meeting room was cleaned...More
Thank Elizabeth M
Response from Lauri S, General Manager at Residence Inn Cleveland MentorResponded 1 week ago
Thank you so very for the kind words regarding Melissa and Ana. They are certainly passionate about ensuring that all of their guests are happy and cared for.
We so appreciate your continued support of our hotel and sharing your wonderful feedback.
Looking forward to...More
Lost power and Melissa, Ana and Ashley made my stay such a smooth transition. It was hard packing up 4 kids to bring to a suite and she called me back soon as she had a cancellation as majority of hotel were booked for the...More