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Holiday Inn Cleveland East - Mentor

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Holiday Inn Cleveland East - Mentor
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133 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Spencerport, New York
Reviewed 2 November 2016

Stayed at this hotel in my way home from Indiana. Was easy to find and had plenty of restaurants & fast food places nearby for food choices. Was expecting to pay a la carte for my breakfast but it turned out to be a breakfast buffet. The buffet was adequate but of course I ended up spending more for breakfast...

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Helpful?
Thank grammabanana11
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear grammabanana11, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, friendly and welcoming as possible. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and...

Las Vegas, Nevada
Reviewed 1 October 2016

Was here for a wedding or I would have moved out after reaching my floor. Ugly smells at the elevator landing and soiled carpet in several large spots down the hallway. Breakfast was a joke: eggs were undercooked, meat was over cooked, and potatoes were VERY dry. Friday night bar tender poured the shortest drinks I have ever had. Lobby...

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Helpful?
2Thank normanf230
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for reaching out and writing your review. Your accommodations, as described, were totally unacceptable. Apologies are due, and I would like to speak with you. To discuss your stay further, please contact the hotel directly, and ask for: Austin J. Dunn III Front Office Manager Holiday Inn Mentor (440) 951-7333 ext.501 adunn@holidayinnmentor.com

Reviewed 21 September 2016

The hotel was in a good central location and had all the usual facilities. A number of dinner options nearby Breakfast was very good.. particularly as it was offered free due to the computer problems On checkout I was not able to get a copy of my bill as the computer system was still down. I requested an email copy...

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Helpful?
Thank Nigel F
IHGService, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Nigel F, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you liked our breakfast and found our location...

The Woodlands, Texas
Reviewed 19 September 2016

Friendly staff....but the restaurant menu selection is terrible and the quality of the food is just OK. The AC was SO LOUD that it was incredibly hard to get a decent amount of sleep. The hotel is clean and has plenty of parking.

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Helpful?
Thank Brenda G
IHGService, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Brenda G, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our parking, and we certainly appreciate your nice feedback on our staff and hotel cleanliness. On the other hand, we would like to apologize for the inconvenience caused by our air-conditioning system and for...

Reviewed 7 September 2016 via mobile

This Holiday Inn was obviously remodeled and looks pretty, however the air conditioning unit was sooooo loud it kept me awake all night! If only they updated it I would've gave the hotel a better rating. The bed needed a little softness as well, I tossed and turned to relieve the hip pointers.

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Helpful?
1Thank LuAnnK
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you very much for taking the time to review your recent visit. I apologize that you did not receive the overall experience you deserve. We will use you feedback to continue to improve, especially for our most loyal guests. If I can be of any assistance to you in your future travels to Mentor, Ohio please know that I...

Reviewed 18 August 2016 via mobile

Definitely had an issue with the smell as soon as the elevator opened to the fourth floor. Our room had the same mildew/ musty smell as soon as the A/C turned on and would eventually go away. The room was clean however the sheets and pillow cases had some stains and spots that should not have been there. Not the...

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Helpful?
1Thank Nicole M
IHGService, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Nicole M, Thank you for staying with us and leaving a review. I appreciate your positive remarks about the restaurant staff and excellent breakfast. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable that you were repelled...

Cincinnati, Ohio
Reviewed 10 August 2016

My room was on the 4th floor away from the elevator. Didn't have issues with noise in the hallway. The room was clean. Bed and pillows comfortable. AC worked good. I'm not sure if they had a water leak, they were doing repairs on the 4th floor and the hallway smelled like mildew. I kept the fan on the AC...

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Helpful?
Thank R W
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank You so much for your review! We appreciate and value all guest feedback. I am glad we were able to make amends for your initial waiting time for entery into your reserved room. The wait time of 2 hours is not typical for our hotel. I will pass along your gracious comments to my staff as well as the...

Reviewed 9 August 2016 via mobile

We typically stay at Holiday Inn Express when on our family road trips, but had to stay here because all the Expresses in the area were booked. Staff was friendly, and even offered us a voucher for a free breakfast, but the room didn't feel as clean or fresh as we are used to in a Holiday Inn.

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Helpful?
1Thank Patrick O
IHGService, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Patrick O, Thank you for staying with us and leaving a review. It is nice to know you always consider our brand for your travels and appreciate our friendly staff. However, I am deeply sorry you found the cleanliness of the room to be less than satisfactory. The feedback we receive from our valued guests, like you, enables us...

Maui
Reviewed 1 August 2016

Two delegations (Hawaii & Minnesota) shared this hotel and it was great! Very friendly and efficient staff, comfortable clean rooms, restaurant/bar stayed open to accomidate our weird schedule. Loved it.

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Helpful?
Thank scubatimm
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Glad to see we were a good choice for your respective delegation! We enjoyed the whole week and hope you visit us again in the future!. Yours in Hospitality, Austin J. Dunn III Front Office Manager

Brunswick, Ohio
Reviewed 27 July 2016

Check in was very quick. Staff was friendly. The room was nice.... comfortable bed, had a microwave and fridge. Tv was a good size. Restaurants close by. We were able to walk to dinner. Would stay again.

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Helpful?
Thank Kim C
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Glad to see we were a good choice for your weekend getaway! Our hotel is located within close proximity of fantastic dining options including KRAVE! We hope to see you again upon your next visit to beautiful Mentor,Ohio! Yours in Hospitality, Austin J. Dunn III Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 

Additional Information about Holiday Inn Cleveland East - Mentor

Address: 7701 Reynolds Rd, SR 306, Mentor, OH 44060-5320 (Formerly Comfort Inn & Suites)
Region: United States > Ohio > Lake County > Mentor
Price Range: $135 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mentor
Comfort Inn Mentor
Mentor Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cleveland East - Mentor staff and other travellers.
1 question
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5 months ago

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Questions? Get answers from Holiday Inn Cleveland East - Mentor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go if you need to run the AC.”
 of 5 bubbles BrendaG389, 19 Sep 2016 | Read review
“I was upgraded to a suit because I was an IHG member.”
 of 5 bubbles 529terryk, 11 May 2016 | Read review
“East side quieter”
 of 5 bubbles peepawt, 2 Nov 2015 | Read review
“Front of building had a lot of noise from outside.”
 of 5 bubbles DiAlJo, 12 Aug 2015 | Read review
“We stayed in a suite that was super spacious. It had two televisions and a refrigerator. The beds are really comfortable.”
 of 5 bubbles laurawC1936RW, 22 Jan 2015 | Read review
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