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Holiday Inn Cleveland East - Mentor

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Traveller (15)
Room & Suite (18)
Dining (12)
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Overview
  • Excellent34%
  • Very good39%
  • Average16%
  • Poor7%
  • Terrible4%
Travellers talk about
“front desk”(25 reviews)
“room was clean”(14 reviews)
“fast wifi”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Cleveland East - Mentor
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (166)
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Traveller rating
58
57
28
12
8
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LanguageEnglish
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58
57
28
12
8
Show reviews that mention
All reviewsfront deskroom was cleanfast wififun barbreakfast packagescramble eggssix nightsan average hotelan assetmicrowave and fridgecold cerealvery nice hotelbreakfast stafflobbybillingtournamentnephew
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1 - 5 of 163 reviews
Reviewed 6 days ago

This experience with Holiday Inn was wonderful. Customer service was fantastic. We requested an early check-in in order to make to a wedding on time. The staff was accommodating. The decor is modern and the facility is clean. The bathroom is gorgeous---tons of ideas for...More

Thank 163mistyb
Response from Nerissa M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 4 days ago

163mistyb, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We...More

Hotel's Favourite
Reviewed 1 week ago via mobile

Stayed here for 3 weeks on business trip. Front desk staff was very friendly and accomodating. Met the GM, and you can tell that he is very proud of his newly renovated hotel. The room was large and had everything I needed including a comfortable...More

Thank steven f
Response from Nerissa M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 6 days ago

Dear steven f, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of Holiday Inn Cleveland East - Mentor Hotel. It is wonderful to hear of the great impression...More

Reviewed 28 March 2018

for all the talk the lady at the front desk did about how awesome this hotel is, it is in one word HORRIBLE! You can hear every single thing that is happening in the hallways. On our trip they had tons of kids running up...More

Thank jonesy4831
Response from Tina M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 16 April 2018

jonesy4831, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We strive to provide you a comfortable night's rest and disappointed that your stay was unsatisfactory due to the noise concerns you experienced. We wish...More

Reviewed 28 March 2018

My nephew’s wedding reception was held at this hotel. We arrived Friday afternoon, and other than leaving to attend wedding service at church, we never felt compelled to leave this property until we checked out on Sunday. Everything you need is in this facility! The...More

Thank Maplecitygirl
Response from Tina M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 16 April 2018

Dear Maplecitygirl, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean,...More

Reviewed 13 February 2018 via mobile

Really nice place to stay definitely recomend it.front desk lady really nice and quick getting us to our room.. clean place to stay.the pool was nice also really liked their bar really friendly people i must say..More

Thank Dottie S
Response from Tina M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 15 March 2018

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our front desk and room. We hope you will return...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Restaurant
Details
Price range
US$125 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (18)
Dining (12)
Pool & Beach (1)
Business Centre & Event Rooms (5)
Questions & Answers
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craftinmom
6 July 2017|
AnswerShow all 4 answers
Response from Mitch913 | Reviewed this property |
yes
1
Vote
Bob B
19 June 2016|
AnswerShow all 3 answers
Response from nancym1010 | Reviewed this property |
It is not free but the other Holiday Inn on Heisley Road does have free breakfast.
0
Votes
Room Tips
"Top floor - 4. No one above you to wake you in middle of night."
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"NOT room 242. There is a light that shines right in the room and the only way to dim it is the blackout..."
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"I always choose the top floor so there are no footsteps overhead"
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"get a kftn room you will like it"
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