Sonesta ES Suites Cleveland Airport
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US$94
Free cancellation until 01/04/23
US$94
US$85
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About
#3 of 11 hotels in Middleburg Heights
Location
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Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Location
59Somewhat walkable
Grade: 59 out of 100
31Restaurantswithin 1 km
2Attractionswithin 1 km
597Reviews15Q+A100Room tips
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From the first call for the shuttle for this hotel, I knew it was not going to be the best experience. I asked where the shuttle picked up at the airport and the front desk said "wherever he pulls up." It was a downhill slide after that. I explained to the front desk woman that I was just getting over the flu and had two aneurysms on my aorta. She obviously saw I was carrying over 100 pounds of luggage yet the first room I was given was on the second floor, exterior unit, no elevator. Walked all the way back to the front desk and was issued a room at the back of the property. The room should have been an out of service room because it did not have toilet paper, a remote, clean sheets and the coffee maker was so nasty I could not believe anyone would drink anything out of it. There were unclean dishes in the dishwasher and stains on the floors probably decades old. When I called down to the front desk, they told me that I had to walk back there to get the room supplies that were not in the room. The GM refused to change my room and suggested if I did not like it, I could "go down the street to find another hotel." Finally after a hour the GM brought a remote and toilet paper. I did not notice the clogged sink with the rancid water or shower with trickling water flow until later. The GM said the night crew would change the dirty, nasty sheets but when I checked there was no top sheet. I overpaid almost $100 for my out of service room and was told to speak with the front desk manager at checkout. When I explained the multiple problems with the room, I was told there are "no refunds." When I reported people came into my room when I was sleeping I was informed "there is no security." I really feel ripped off and totally screwed with the entire experience at this hotel. I have stayed in at least 1000 hotels all over the US for business and pleasure. It is the first time I have been given such an out of service room with absolutely no concession for the problems. There is no customer service at this hote if there are any problems so I would suggest staying elsewhere else.…
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Date of stay: December 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Ask for a room in the one building that has elevators.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Airport
Responded 7 Dec 2022
Dear Judith, Thank you for reaching out, though we're genuinely distressed to read about the experience you've described. We are so sorry that our accommodations failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams so immediate improvements can be made. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Nonetheless, we appreciate you letting us know where we fell short, as this will enable us to reflect and improve. Allow us to demonstrate our true caring spirit of hospitality the next time your travels bring you to Middleburg Heights.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
Yes, this is an older property that could use a bit of updating. It is not run down by any means. It just has some signs of wear and tear. My room was quite nice. It was clean, comfortable, and very well equipped. I had a very good night's sleep. I was pleasantly surprised by how quiet it was considering it was so close to the freeway. The location of this hotel is one of it's biggest selling points. There are numerous restaurants within a short distance, it is close to the airport, and for me it was about close to Cuyahoga Valley National Park. I was out the door and in the park in under 30 minutes. Combined with having a kitchenette in each room, this is a very good option for families going to the park...or flying out of the Cleveland airport (there is a shuttle). The one minor gripe I have about my stay was having to wait in line at the front desk to check in as everyone had to fill out a registration sheet...even guests with rooms reserved in advance. I stay in hotels 20-30 nights a year. I do not remember the last time I had to fully fill out a registration form. Usually most of the data is populated in and you just need initials/signature. The process here really slowed things down.…
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Date of stay: October 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This place has changed. It used to be nice. My family and I stayed here in June. The room had the smell of feces and an ANT INFESTATION!!! The front desk offered no assistance. The reply was “maintenance has already left”. Do not stay here !! I sent an email via Sonesta’s website and the parent company RED LION distanced themselves because it’s a franchise. I contacted the manager, who only said “I’m sorry”. Not very customer service oriented.
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Services, Guest Services / Front Office at Sonesta ES Suites Cleveland Airport
Responded 15 Aug 2022
Thank you for reaching out regarding your concern. We take all feedback extremely seriously, and we fully investigate any and all concerns that are shared. The safety and security of our guests are always a top priority. For this reason, our properties are outfitted with recording devices for our front desk phone calls and our security cameras with audio. If you can provide the precise time that you had a conversation, we wish to pull and review the conversation. We employ Orkin pest control, who does a full inspection of the property each month. If this conversation did occur, we will quickly and efficiently address it. Any information you can provide as to when the conversation took place would be greatly appreciated. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The grounds of this Sonesta really had me questioning my reservation. Limited handi-capped parking and access. Grounds were rather dirty and dark. The lip on the door threshold was raised making wheelchair access difficult. The studio room was clean and comfortable. If you have mobility limitations call early as they have very few rooms suited for wheelchairs.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was the WORSE stay I ever had in my entire life. Not only was the Front Desk Girl act annoyed and angry because I was checking in, got the same attuite the next morning from same person, Carla, but the day I left, I started having ID Thief on my credit card. They must have stolen my information when I was walking my dog; I even remember when I got back to the room my door key was dead; guessing they program a new one for THEIR use. STAY AWAY FROM THIS PLACE; PLEASE!!!!
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Date of stay: May 2022Trip type: Travelled on business
Value
Rooms
Service
Room Tip: Find a trust worthy hotel chain
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low and behold, either maintenance or housekeeping ALREADY STOLE it. So, for weeks now, there is a second room key floating around with the employees; SCARY. This place is so HORRIBLE, I had to file a Police Report. PLEASE, click back on your browser NOW; Thank you!…
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Date of stay: April 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here for a night in February and found bedbugs on the property. We checked in at 10p and left by 6a. As soon as I found out they were bedbugs I let management know and told corporate. Photos of the bedbug were provided and they denied they have them and have done nothing. Beware if you stay here.
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Date of stay: February 2022
Location
Service
Sleep Quality
Room Tip: Best tip is to find another hotel, I'm out hundreds of $ treating my home and getting a new...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Looks like it was built in the 80s and has not been updated or maintained much since then. Staff was friendly and location was good. My room (521) had a horrible overpowering smell of a cleaning solution that you might use to overpower the smell of dog or vomit or csi or something like that.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is fine - good for extended stays and one of the few places that allows dogs - but if you are just staying for a brief period, you can do a lot better. Breakfast during Covid times was a guy handing you some choices you take away (not sure what else they can do but worth knowing). There are signs on every surface saying masks required but no enforcement...even employees not caring about this for themselves. Pretty run down in some places, too.
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Room had plenty of space but was mediocre at best . Had a full kitchen but many items were missing . A spatula, a small pot, dishtowel, sponge, dish soap etc… floors had stains and were uneven . We did not have a remote for the fan but they brought us one and had the maintenance man fix the broken toilet seat as well . First night was fine . We came back after a long day of exploring Cleveland to find our A/C had stopped working . We slept in a room that was 85 degrees and sleeping was terrible . Thankfully I had a fan bit it really did not cool us down . They did take something off but being that none of us slept I feel like something more should have been done but I was tired and cranky and did not feel like fighting . Just very disappointed in the whole experience.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$82 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn cleveland airport hotel middleburg heights, residence inn middleburg heights, middleburg heights residence inn
LOCATION
United StatesOhioMiddleburg Heights
NUMBER OF ROOMS
158
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Claim Your ListingSONESTA ES SUITES CLEVELAND AIRPORT: UPDATED 2022 Hotel Reviews, Price Comparison and 184 Photos (Middleburg Heights, OH) - Tripadvisor
Frequently Asked Questions about Sonesta ES Suites Cleveland Airport
Which popular attractions are close to Sonesta ES Suites Cleveland Airport?
Nearby attractions include Two Bucks Middleburg Hts. (0.6 km) and Pump It Up (0.2 km).
What are some of the property amenities at Sonesta ES Suites Cleveland Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sonesta ES Suites Cleveland Airport?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta ES Suites Cleveland Airport?
Guests can enjoy free breakfast during their stay.
Is parking available at Sonesta ES Suites Cleveland Airport?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta ES Suites Cleveland Airport?
Conveniently located restaurants include Fat Head's Brewery and Tap House, Max & Erma's, and Aladdin's Eatery.
Are there opportunities to exercise at Sonesta ES Suites Cleveland Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sonesta ES Suites Cleveland Airport have an airport shuttle?
Yes, Sonesta ES Suites Cleveland Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sonesta ES Suites Cleveland Airport have airport transportation?
Yes, Sonesta ES Suites Cleveland Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sonesta ES Suites Cleveland Airport located near the city centre?
Yes, it is 0.8 km away from the centre of Middleburg Heights.
Are any cleaning services offered at Sonesta ES Suites Cleveland Airport?
Yes, laundry service and self serve laundry are offered to guests.