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Sonesta ES Suites Cleveland Airport

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Sonesta ES Suites Cleveland Airport
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195 Reviews from our TripAdvisor Community

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Showing 193: English reviews
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Lebanon, Ohio
Reviewed 3 days ago NEW

The beds are comfortable. The room is decorated tastefully and the fireplace is awesome. My room was very clean and I loved staying here. The staff are so nice and accomada5ing. This is not top,of th4mline but for the price I would stay here any time I get an opportunity

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Helpful?
Thank Leslie S
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your kind remarks. We here at the Sonesta ES Suites Middleburg Heights are so happy that you found us and that we were able to provide such highly satisfactory accommodations.

Pagosa Springs, Colorado
Reviewed 2 weeks ago

I highly recommend! The quality here far exceeds the price! I just had my second stay at Sonesta ES Cleveland Airport... Since my last stay, they have done MAJOR renovations to their already spacious, condo-style units. In both cases, I arrived in the midst of having a rough day... stranded in a storm, goofed up flights... and in both cases,...

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Helpful?
Thank MJfromColorado
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for taking the time to share your comments! We here at the Sonesta Cleveland Airport are fortunate to have so many hospitality oriented associates on our staff. They truly want our guests to be comfortable.

Ft. Drum
Reviewed 4 weeks ago

Great room and experience for our family while on Christmas break. One of the best rooms we've had the privilege to stay in outside Vegas. The loft room is nearly a small apartment with a full kitchen, fireplace, sitting room, two separate sleeping areas. Look forward to staying again.

Review collected in partnership with this hotel
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Helpful?
Thank j82a58bravo3
Lisa S, Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Dear j82a58bravo3, Thank you for staying with us and reviewing our wonderful hotel. We appreciate your kind words and pleased you enjoyed our spacious suites. We look forward to seeing you again!!! Lisa S. Assistant General Manager

Galloway, Ohio
Reviewed 4 weeks ago

we had a pleasant stay... But we were disappointed in the bathroom and the breakfast... Check is was great... Having a fire place in the room was awesome... And their were enough restaurants in the area of the hotel...

Review collected in partnership with this hotel
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Helpful?
Thank E641YApeteg
Lisa S, Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Dear E641Ypeteg, Thank you for your review during your recent stay with us. I am pleased to hear you had a pleasant stay. However, I am saddened to hear that the breakfast was a disappointment with our fresh items. I will look into it. I invited you back on your next trip to the Middleburg Heights area. Sincerely, Lisa S....

Middleburg Heights
Reviewed 4 weeks ago

This property exceeded all expectations from size of the room, to cleanliness, to expertise of the staff checking me in. King Suite was very large and felt 'spring-like' clean. The bed just invited you in with the abundance of pillows and comfort of mattress. I mentioned they forgot to put washclothes in the room and I had several within minutes....

Review collected in partnership with Sonesta
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Helpful?
Thank karenmA3295KV
Lisa S, Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Dear karenmA3295KV, I am pleased to hear you enjoyed your stay at Sonesta ES Suites Cleveland Airport. Our beds are definitely inviting and give a comfortable nights' rest. I will pass on your kind comments to the entire team! Please visit us soon whenever you are back in the area! We will be happy to have you again. Sincerely, Lisa...

Frankfurt, Germany
Reviewed 5 January 2017 via mobile

This former Marriot Residence Hotel has been upgraded during the last year. The rooms and Reception area look like something pur of a Wayfair commercial: contemporary,airy and bright. Green ideas can be found all over the property: for example in the bathroom there are large wallmounted bottles of shampoo, conditioner and showergel. In the breakfast area you'll find no paperplates...

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Helpful?
1Thank marekit
Lisa S, Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Dear Marekit, I am so happy you came back to stay with us and enjoyed our new refreshed, modern look. Thank you for your kind words about the staff and the suites. I will pass on to the team. We hope we will see you next time you are in the area. Sincerely, Lisa S. Assistant General Manager

Orlando, Florida
Reviewed 31 December 2016

We arrived late in the evening from out of town. We landed in bed some time after midnight. I had noticed a filthy night table but it was dark so I didn't think much of it. We awoke bright and early at 6am to barking dogs, loudly through the paper thin walls. We learned quickly that it was a pet...

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Helpful?
Thank 510barbb
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I can certainly appreciate your concern and your displeasure. I apologize for the conditions you described. This sounds like a serious miscommunication and I assure you it was an exception.

Manteca, California
Reviewed 18 December 2016

We booked this Hotel near the Cleveland Airport and decided to stay the night before our flight. We didn't want to encounter heavy snow early in the morning. The gal who checked us in, good Lord I forgot her name, was lovely. Happy going person and Fun. Got into the room and we were pleasantly surprised. Beautiful accommodations for a...

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Helpful?
Thank Orchard Orchid
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to share your comments. Many folks share your liking for our new beds as we get so many compliments.

Enterprise, West Virginia
Reviewed 17 December 2016 via mobile

This place had everything we needed and more. My new favorite. I will look for Sonesta Es suites wherever I travel for now on. I didn't realize we had also 2 full bathrooms. They even have the shampoo, conditioner and body soap dispensers in the shower. Closets in each room and plenty of space for your extra travel stuff.

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Helpful?
Thank TammyHeater
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

We are also happy that you found us and that we were able to pleasantly surprise you.

TN
Reviewed 11 December 2016

I recently stayed at the hotel for a business trip. I was there 3 nights so I got a good feel for the atmosphere and service level. Everyone I encountered was pleasant and helpful, particularly the evening social host. He was such a delight and went above and beyond to accommodate the guests requests. I would definitely recommend this hotel...

Review collected in partnership with Sonesta
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Helpful?
Thank TJ D
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks. We are so fortunate to have so many great associates who embody the spirit of hospitality. I will pass along your kudos to Emmett our evening social host.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Drive, Middleburg Heights, OH 44130
Region: United States > Ohio > Middleburg Heights
Price Range: $121 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Airport staff and other travellers.
6 questions
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Warner Robins, Georgia
4 months ago
Michigan
7 months ago
Flat Rock, North Carolina

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Questions? Get answers from Sonesta ES Suites Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are farther from the nearby highway... mine was close but not noisy. If stairs are a challenge, ask for the first floor!”
 of 5 bubbles MJfromColorado, 10 Feb 2017 | Read review
“we stayed upstairs I believe in Room 212. Quiet, but secluded. I wouldn't recommend a single woman being back there, alone.”
 of 5 bubbles Orchard Orchid, 18 Dec 2016 | Read review
“Ask not to stay in the West Wing”
 of 5 bubbles lanxtonwashington, 1 Nov 2016 | Read review
“Get a room in building 5, it is close to the pool and reception area for morning breakfast.”
 of 5 bubbles 667eugened, 23 Aug 2016 | Read review
“If you want an oven and can do stairs, choose a "loft"”
 of 5 bubbles mom116, 15 Jul 2016 | Read review
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