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Sonesta ES Suites Cleveland Airport

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Sonesta ES Suites Cleveland Airport
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195 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Springboro, Ohio
Reviewed 3 April 2016

My sister and I stayed here overnight while attending a Quilt Festival for the first time. Neither of us had ever been to the area and this was the hotel that the festival recommended. I am sure glad we did! It was a wonderful stay. The staff was super friendly and helpful. The shuttle drivers took us to the festival...

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Helpful?
Thank srfoudray
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks. Here at the Sonesta ES Suites we are fortunate to have such a hospitable team!

Columbus, Ohio
Reviewed 29 March 2016

This hotel was reasonably priced, clean, and conveniently located. The staff was incredibly friendly as well. We highly recommend Sonesta, and will most certainly stay here in the future. Our son wants to go back when the pool is open so we can try that out as well! :)

Review collected in partnership with Sonesta
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Thank Dana B
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I am so happy that you found us and we were able to accommodate your needs. The pool opens in late May!

Middleburg Heights
Reviewed 21 March 2016

Nice place to stay. Breakfast was outstanding. The room looked old and the carpet needs to be replaced. No maid service even after we requested it at the main desk. Convenient for us as it was near family.

Review collected in partnership with Sonesta
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Thank warremb
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your review. I apologize for any miscommunication with our Housekeeping department. We do operate a "mature" hotel but we will be renovating late Summer!

Defiance, Ohio
Reviewed 21 March 2016

I wasn't sure if I would be happy with my stay after reading other reviews online, but I was very pleasantly surprised. I stayed in a 2 bedroom. It had one king size bed on the first level behind french doors with its own tv. It had it's own master bath. Out in the living room was a fireplace and...

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Helpful?
Thank Sarah B
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Sarah, Thank you so much for your comments. I am happy we were able to make your stay enjoyable. We do offer hair dryers so I apologize if your was missing. Our Room Attendant should have seen this and replaced it as well as reported a loose towel bar. We hope you will visit us again!

Las Vegas, United States
Reviewed 20 March 2016

I booked this room due to there was 3 of us traveling for work. The townhouse had 2 beds plus a sofa bed this way each of us had our own bed without having to get a second room. I would have given it a 5 star but the internet didn't work for 2 days. When it was available it...

Review collected in partnership with Sonesta
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Helpful?
Thank Sean D
JoeJGM, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Sean, Thank you for your comments. I know we can't do business in the 21st Century without the Internet. The good news is that it is up and running better than ever!

Washington DC, District of Columbia
Reviewed 31 January 2016 via mobile

I booked this hotel in the Marriott app because it was a Residence Inn until 2/1/2016. I'm glad I asked to see the room before checking in as it's run down and the mattresses are so worn that you can feel the springs. The bathroom is so dated that it doesn't look clean. It's also right next to the freeway....

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1Thank francesraskin
Marysville, Ohio
Reviewed 15 January 2016

Stopped here after a late flight into Cleveland. We had checked in via the Marriott app and keys were waiting for us. The late night staff was very attentive and helped point us to our room quickly. The room was clean and had plenty of pillows and towels. The room is dated, however. The cabinets need replaced & the carpet...

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Helpful?
Thank Gina H
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for sharing your comments about our hotel. We know that we do in fact operate a mature hotel and work hard to overcome any dissapointment our guests might feel by making sure our rooms are clean and our service is friendly. We do in fact, have big changes coming!

Cary, North Carolina
Reviewed 29 December 2015

This hotel has many positives. There are 14 buildings with 8 units per building each with a fireplace and full kitchen that make them feel more like apartments than hotel rooms. There is a west wing with three floors of studio apartments with a kitchen including a cooktop but not an oven. We have stayed there two to four times...

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Thank JoeBoxter
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I very much appreciate your repeated business over the years and your kind words about our staff. We know that we operate a mature hotel and work very hard to compensate for less than stylish decor by trying to make our guests feel comfortable and treating them like friends.

Cleveland, Ohio
Reviewed 20 December 2015

Bonnie greeted me at front desk with a smile and local information. A young housecleaning staff woman (didn't get her name I am sorry to say) saw me struggling with getting some items from my car to my room and offered to help. Room is spacious, clean and comfortable. Second stay at this hotel this year and can recommend it...

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Thank Grace H
Ohio
Reviewed 4 December 2015 via mobile

We stayed here one night while in Cleveland for business. The lobby and happy hour seemed very nice. I've always been a fan of extended stay style places like this and Homewood on the Hilton side. This is an older style Residence Inn and showing it age. It's obviously the oldest one that I've been in because I was really...

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Helpful?
Thank Tank1970
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

I am so sorry that we were unable to meet your expectations. We do operate a mature property but the good news is the large number of associates that have been here for so many years can usually overcome any inconvenience. We hope that if your travels bring you back through our area you will give us the opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Drive, Middleburg Heights, OH 44130
Region: United States > Ohio > Middleburg Heights
Price Range: $121 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Airport staff and other travellers.
6 questions
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Warner Robins, Georgia
4 months ago
Michigan
7 months ago
Flat Rock, North Carolina

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Questions? Get answers from Sonesta ES Suites Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are farther from the nearby highway... mine was close but not noisy. If stairs are a challenge, ask for the first floor!”
 of 5 bubbles MJfromColorado, 10 Feb 2017 | Read review
“we stayed upstairs I believe in Room 212. Quiet, but secluded. I wouldn't recommend a single woman being back there, alone.”
 of 5 bubbles Orchard Orchid, 18 Dec 2016 | Read review
“Ask not to stay in the West Wing”
 of 5 bubbles lanxtonwashington, 1 Nov 2016 | Read review
“Get a room in building 5, it is close to the pool and reception area for morning breakfast.”
 of 5 bubbles 667eugened, 23 Aug 2016 | Read review
“If you want an oven and can do stairs, choose a "loft"”
 of 5 bubbles mom116, 15 Jul 2016 | Read review
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