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About
#7 of 11 hotels in Middleburg Heights
Location
Cleanliness
Service
Value
Looking for a place to stay in Middleburg Heights? Then look no further than Comfort Inn Cleveland Airport, a family-friendly hotel that brings the best of Middleburg Heights to your doorstep.
Middleburg Heights Comfort Inn is a family-friendly hotel offering a flat screen TV in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk and baggage storage. Plus, guests can enjoy a pool and breakfast, which have made this a popular choice among travellers visiting Middleburg Heights. For guests with a vehicle, free parking is available.
While in Middleburg Heights be sure to experience local shrimp favourites at Olive Garden.
We’re sure you’ll enjoy your stay at Comfort Inn Cleveland Airport as you experience everything Middleburg Heights has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish
Location
58Somewhat walkable
Grade: 58 out of 100
31Restaurantswithin 1 km
2Attractionswithin 1 km
387Reviews4Q+A51Room tips
Reviews
Traveller rating
- 130
- 98
- 71
- 35
- 53
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First of all, they do not offer shuttle service they have business cards of people to call. second there was no comforter or blanket on the bed and it’s winter? since when do you have to ask for a blanket to sleep with at night? They told me blankets are on request basis only.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ginno Cruz, General Manager at Comfort Inn Cleveland Airport
Responded 2 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Cleveland Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the rooms. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support. We hope for an opportunity to properly host you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I have stayed here for years when visiting. This time here I was so disappointed. Some was our fault we got in before our reservation time they gave us a room they thought was clean. It was to look at. Then throw back the covers. Not so much. I mentioned it to front desk they told housekeeping. Housekeeping gave us a set of sheets and took off the sheets on the good bed and left the hairy sheets. Pictures to follow
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Jetblue cancelled our flight home and booked us a night in this hotel. We managed to get Jetblue to pay for our transfer here as they do not have a free shuttle. When we checked in we just accepted the room. It wasn't very clean and incredibly worn. We were only there to sleep before heading back to the airport at 4am. We did book their shuttle back, it would be 20$ which was the same as an UBER. We settled in for the night and then horrifically discovered a bed bug in our bed. Front Desk clerk was horrified and immediately acknowledged that was indeed a bed bug. At 9:30 PM we left and went to stay at the Hampton Inn which we had to pay for which was incredibly clean. DO NOT STAY HERE.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: Avoid at all costs
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rebecca M, General Manager at Comfort Inn Cleveland Airport
Responded 10 Aug 2022
We are terribly sorry for your experience! Any bug is the worst kind of unwelcome guest and after a long day with a canceled flight, I'm sure that was the last thing you wanted to deal with. We are very vigilant regarding possible sightings and turn them over to our pest control team for treatment immediately as well as bi-monthly visits for comprehensive preventive measures in all areas of the hotel to ensure there are no infestations of any kind. It is true that this is an older property and has been well used by many guests. We've spent the last year addressing property wide issues but as we approach fall, you'll find that we are making improvements in the rooms as well, like larger televisions, new bedding and Ptac units. We are also getting ready to upgrade our entire door lock system. Every hotel is a constant work in progress. Barring any canceled flights, we hope you'll give us another chance in the future to see how far we've come!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dorel radoiu 1/5 Paid in full when booked with parksleepfly.com for 2 nights stay and 1week parking having the airport shuttle included per description. When arrived at hotel nightmare started Called 2 days prior arrival to confirm I’ll have a shuttle at 4am When got at the location I was handed a voucher to call a shuttle company which told me they can come to pick me up before ,,about’’ 4:45 After I hit to the room I open up my online banking to make a payment for an outstanding bill And noticed a charge from the hotel for another 144$ even my stay was paid in full they told me they need my credit card for incidentals which I understood not from that to charging me on the spot for incidentals when I just checked in … it’s a long way I decided I cannot risk just getting a cab in the morning so I left together with my car at 3 am and used parknfly service Nightmare continued 2 days after I noticed 2 more charges in my credit card account from comfort inn one of 122.43 and one of 122.73 Called the hotel and tried to sort it out I was told all the charges are reversed Partially true because the charge of 122.73 is still in my account and I am still good to pay it. So Beware poor service dirty room and credit card scam ! If this is the way this business is surviving all I can say is Shame on you! Trip typeVacation Rooms1.0Service1.0Location2.0…
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rebecca M, General Manager at Comfort Inn Cleveland Airport
Responded 10 Aug 2022
Dear guest, I am very sorry you were disappointed in your stay. The shuttle service we offer for our guests is always scheduled directly through the driver. In the interest of fairness, it's always a first come, first serve affair. Normally, a 4am shuttle is not an issue but we don't guarantee that your preferred time will be available as we cannot control the number of people traveling on any given day. The shuttle will only hold so many people and the trip to the airport and back takes a certain amount of time. We do try our best to accommodate everyone and get them to the airport in time for their flight and we're usually successful. I can only offer our sincere apology regarding this issue during your stay. In regards, to the credit card issues you experienced, I believe that final charge that you see is the charge from Parksleepfly.com for your booking as they are responsible for collecting payment for reservations booked through their platform. Any authorizations from us are released upon check out and typically take anywhere from 3-15 days to process depending on your banking institution. Again, please accept my apology on behalf of the hotel for failing to meet your expectations. Thank you for taking the time to leave your comments. We are constantly striving to make improvements to both the hotel and staff performance. Your feedback will be used to help refine our process as we are always looking for ways to be better. We hope you'll give us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First trim we got sent to was still dirty, a paging was on the table and the air conditioning unit was pulled out of the wall. So we tried to get another room and get put in a room where the thermostat was set at 55 degrees and couldn’t be changed. One door in our room lead to the staircase, and the other door was a conjoining room that wouldn’t lock. Don’t recommend this place to anyone.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rebecca Miracle, General Manager at Comfort Inn Cleveland Airport
Responded 17 Aug 2021
Please accept our sincere apologies. This is not the stay we want you to have with us! We are under new ownership and strive daily to improve our property, staff, and practices! We hope you can give us another chance in the future to show you and provide that comfortable night away from home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stopped in here for a night on our way to Maine . The guy at the front desk seem nice. But I apparently he thought it was a joke to send my wife on a wild goose chase throughout the hotel looking for an ice machine which he said was working he sent her to the third-floor and it was not working. The room we were in was very dirty. It smelled like smoke even though it is not a smoking hotel. The room had safety hazards the plugs were broken paint was peeling off the ceiling and the room was very dirty There was open electrical plugs on the floor or close to the floor if I would’ve had my four-year-old granddaughter I guarantee she would’ve had her finger in that hole. We have two adults and one towel I think this place needs to be closed and completely remodeled
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
The room was decent, and the front desk staff were friendly and helpful. Our only issue was the seemingly endless stream of people entering and leaving without masks, contrary to signs on the hotel doors, and not being stopped by staff members watching them the entire time. I know masks are uncomfortable, but during this time, just wear them, or let your staff enforce the rule, a state ordinance.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
No internet available in past 3 weeks I’ve stayed here on business. I’m also a diamond member that was NOT offered bonus points or welcome snack. And highest level members like myself get put on top floor in corner of the building. While some ghetto locals check in and get 1st floor close to the entrance. In 3 weeks of being here, they’re was never more than 4 vehicles in the parking lot which means plenty of space & vacancy. But the worst of the worst. No Internet. WiFi does not connect. iPhone-iPad-computer-Xbox. Nothing connects. Very outdated. & you’re electronics will tell you.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This hotel is convenient to the airport and numerous restaurants in the area. We were warmly greeted and efficiently checked in on arrival. From there things started to go wrong, often due to COVID restrictions. On check in we were advised that wifi was down and the supplier was slow in repairing because of covid related delays. The front lobby is attractive, but the indoor corridors are kind of industrial-looking and dated. The room was clean and the beds very comfortable. It was quiet and we slept well. However, the tub was stained, and the toilet did not flush--we feel sorry for the maid who found it after we checked out. The usual hot breakfast was not available due to covid, but it was still unusually sparse: just a few pre-wrapped pastries, instant oat meal, and coffee. No juice in sight. The place needs some upgrading and maintenance, but the price was right.…
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Date of stay: July 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This hotel was amazing! After a bad experience with another hotel they let us check in early. Very friendly staff who was very helpful. Even though close to the highway it was very quiet. Clean rooms. Definitely would stay again
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$74 - US$98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn cleveland airport hotel middleburg heights, comfort inn middleburg heights, middleburg heights comfort inn, cleveland airport comfort inn
LOCATION
United StatesOhioMiddleburg Heights
NUMBER OF ROOMS
136
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Claim Your ListingCOMFORT INN CLEVELAND AIRPORT: UPDATED 2022 Hotel Reviews, Price Comparison and 112 Photos (Middleburg Heights, OH) - Tripadvisor
Frequently Asked Questions about Comfort Inn Cleveland Airport
Which popular attractions are close to Comfort Inn Cleveland Airport?
Nearby attractions include Two Bucks Middleburg Hts. (0.7 km) and Pump It Up (0.3 km).
What are some of the property amenities at Comfort Inn Cleveland Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn Cleveland Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn Cleveland Airport?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn Cleveland Airport?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn Cleveland Airport?
Conveniently located restaurants include Fat Head's Brewery and Tap House, Max & Erma's, and Aladdin's Eatery.
Are there opportunities to exercise at Comfort Inn Cleveland Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Comfort Inn Cleveland Airport have an airport shuttle?
Yes, Comfort Inn Cleveland Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Comfort Inn Cleveland Airport have airport transportation?
Yes, Comfort Inn Cleveland Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Comfort Inn Cleveland Airport located near the city centre?
Yes, it is 0.8 km away from the centre of Middleburg Heights.
Are pets allowed at Comfort Inn Cleveland Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.