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Napoleon Inn & Suites

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85 Reviews from our TripAdvisor Community

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Showing 85: English reviews
A TripAdvisor Member
Level Contributor
5 reviews
1 helpful vote
Reviewed 2 April 2016 via mobile

Stayed a couple of nights in this hotel. Decent hotel close to everything Napoleon has to offer. Needs updating, but understand that is coming soon. Mattresses were not good. Breakfast and pool area are great. Overall a decent place to stay.

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Thank A TripAdvisor Member
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thanks so much for staying with us! We appreciate your review of our hotel. We ARE working on updating as our hotel is now ten years old, and it is time to do so. Please stay with us again when you are in the Northwest Ohio area.

Sidney
Reviewed 21 March 2016

The smell of chlorine hits you when you walk in the door as the pool is right by the desk, and the toilet was a little loose, but the stay was excellent! The clerks were extremely polite and courteous and the rooms are clean, which is very important to me!

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Thank Patricia S
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thank you Patricia for staying with us and for your review! I am so very glad that you enjoyed your time at our hotel. Our employees are committed to giving the guest possible experience, so it is always good to hear when that is accomplished. Savannah

McClure, United States
Reviewed 21 March 2016

This place was clean an the staff friendly. We chose t his place due to the pool and is was clean. There was however a birthday party and the children were not supervised(not the hotels fault) and loud and obnoxious, but we left for awhile and were able to enjoy it later.

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Thank Sandra H
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thank you for reviewing your stay at Best Western Napoleon. I am so glad to hear that the staff was friendly. We have a great team who try very hard. And thank you for understanding the pool situation. I'm glad that you were able to enjoy it later. Please stop with us again!

Nevada
Reviewed 15 February 2016

Overall, the hotel was very nice. The check-in staff did a great job and was very friendly. Although I did not use the pool, the family we were with did and said it was cold. I would recommend this hotel to anyone staying in the Napolean area.

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Thank Pamela M
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thank you for staying with us! We look forward to seeing you the next time that you are in Northwest Ohio.

Jackson, United States
Reviewed 31 January 2016

With my job I stay in motels and such aprox. 142 days year and out of those 142 at least 100 are at Best Westerns. I can choose from many different places and I choose Best Western when I can. I have yet to see a staff member at any of them that don't make you feel like family. I...

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Thank Albert C
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

We are so glad that you are a loyal Best Western customer and that you chose to stay with us! Please come and see us again soon.

Reviewed 19 January 2016

Attended a pool tournament with my friends and the rooms were clean and the price was right. close proximity to a restraunt. the pool was a little over clorinated and the eggs didn't agree with my stomach but overall it was a great stay.

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Thank RaquelRock812
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

We are always glad to welcome Pool players! I am sorry that the eggs didn't suit you. We are considering changing to a breakfast sandwich that guests may like even better than the eggs and sausages. Please stay with us again the next time that you are in the area.

Columbus
Reviewed 29 December 2015

Our family stayed one night while visiting relatives at Christmas. We discovered late at night that the heater produced no heat. Mattresses were horribly soft and uncomfortable. The toilet in room had a defective shutoff and ran noisily unless you removed lid and pulled float up. Crumbs from night stand of a previous guest had been swept into the drawer....

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Thank Randall H
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

I am truly sorry that we didn't meet your hotel expectations. This is not the experience that we want you to have at our Hotel, and I apologize that the Front Desk lady did not handle your concerns appropriately. I have recently returned to the position of General Manager at the Hotel and will be following up on your concerns....

overton, United States
Reviewed 6 December 2015

Just a really bad experience compounded by a really awful person who represented herself as the hotel manager. Never did I get a night's sleep without being awakened by slamming doors or people yelling in the hallways. So glad that terrible experience is over and I am now staying in a very nice hotel.

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Thank Scott I
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

I sincerely apologize for your negative experience at our Hotel. We take guest concerns very seriously. I've recently returned to the Hotel as General Manager and will be working with our employees to insure that they do a better job in the future.

Grand Rapids
Reviewed 26 November 2015

We have stayed here a few times in the last couple of years when visiting family in the area. This is one of the cleanest rooms that you will find anywhere. The bathroom was spotless and had great toiletries. We had room 104 and everything worked just fine. You have a great flat screen TV and a microwave on top...

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Thank Joe D
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Hurrah! I am so glad that you stayed with us! We look forward to seeing you the next time that you are in the Napoleon area.

St Paul, United States
Reviewed 12 October 2015

We had a great time at this hotel. It was quiet, clean, and comfortable. We enjoyed the hot tub and breakfast. Staff were very accommodating. The location was ideal....right off a couple of the highways and really close to downtown Napoleon. The rooms were clean and decorated tastefully.

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Thank Ellen W
Savannah E, General Manager at Napoleon Inn & Suites, responded to this review

Thank you for reviewing our Hotel! We enjoy meeting our guests and are glad that you stayed with us. Please visit again soon.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the outskirts of the quaint town of Napoleon Ohio, this hotel offers a variety of amenities to make your stay comfortable. This three-story inn (with elevator!) has free high-speed wi-fi access and a complimentary breakfast that includes waffles, scrambled eggs, sausages, fruit, yogurt, breads, cereals, and fresh fruit. Other amenities include an indoor pool and hot tub, 24-hour manned front desk, meeting facilities, cable tv with HBO, exercise facility, business center, and guest laundry facilities. Each room is equipped with a microwave and refrigerator. A standard room is equipped with two queen beds, and king-bed equipped rooms include ones with a pull-out sofa or an in-room jacuzzi. Each floor features a room that has been equipped with accessories to make them more accessible to handicapped individuals. A limited number of rooms are available to guests who smoke. Pets are welcomed at the Napoleon Inn & Suites at a small additional fee. Roll-away beds and cribs are also available at a small additional fee. The hotel shares a parking lot with the Fuel King Truck Stop which provides ample parking for rigs of all sizes, including busses and RVs. Fuel King features a variety of food options including the A&J Family Restaurant and Hunts Brothers Pizza. It also has a convenience store, beer cave, and game room which hotel guests are welcome to use. Fort Wayne, IN-70 minutes Toledo-45 minutes Defiance-20 minutes Grand Rapids, OH-20 minutes Bowling Green-30 minutes Windsor, ON-105 minutes Detroit Metro Airport-85 minutes Toledo Zoo--40 minutes Cedar Point-1 hour, 40 minutes Sauder Village-25 minutes Defiance College-25 minutes Northwest State Community College-15 minutes BGSU-35 minutes. ... more   less 

Additional Information about Napoleon Inn & Suites

Address: 1290 Independence Drive, Napoleon, OH 43545-5620 (Formerly Best Western Napoleon Inn & Suites)
Region: United States > Ohio > Napoleon
Price Range: $128 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Napoleon Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Best Western Napoleon
Napoleon Best Western
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Questions & Answers

Questions? Get answers from Napoleon Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Apparently, you must request heat be turned on in room.”
 of 5 bubbles RandallH613, 28 Dec 2015 | Read review
“Get a room towards the back of the hotel so you won't get as much highway noise.”
 of 5 bubbles JoeD429, 26 Nov 2015 | Read review
“Get a room that's not on expressway side if you want to sleep on. Not bad at night though.”
 of 5 bubbles 989GeorgeB989, 10 Sep 2015 | Read review
“Rooms facing the parking lot and not on the 1st floor would be quieter.”
 of 5 bubbles Traveler101046, 30 Jul 2015 | Read review
“To choose a good room: Find a different Hotel!”
 of 5 bubbles jayp9, 24 Jun 2015 | Read review
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