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Sheraton Mustika Yogyakarta Resort and Spa

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#3 of 20 Hotels in Depok
Certificate of Excellence
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Sheraton Mustika Yogyakarta Resort and Spa
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948 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Mustika Yogyakarta Resort and Spa
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Showing 692: English reviews
Jakarta, Indonesia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 February 2015

I booked the Hotel through one of reliable travel agent at Yogyakarta, they are the official partner of Sheraton so they have the special price. Lots cheaper than Agoda (i'm sorry its true). But there was a BIG disappointment, when we checked in the reception told me that I booked a "twin bed Deluxe Garden View room". Which I didn't.... More 

Helpful?
2 Thank CaitlynFuku
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Hi CaitlynFuku, thank you for sharing you experience with us, your comments toward us is highly appreciated. We are glad to know that you found our hotel to be comfortable which make you had a wonderful and memorable stay. However, we also apologized for mistake that we done to you due to booking request. And for your info, we are... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 February 2015 via mobile

The hotel is beautiful, the food is ok but the beds have hundreds of bed bugs, when i woke up next morning and i look up my pillow they were at least 10 little bugs where my face was. I cant believe that the Sheraton would allow this kind of situation. The pillows are very heavy, smell old, the probably... More 

Helpful?
7 Thank Mauricio G
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Mauricio G, thank you very much for your review & input to us. It is sad to know that you did not enjoy and feel uncomfortable during your stay. We do really apologize for letting this issue happened to you and soon after we received your feedback, we directly recheck the room and did an investigation with the pest... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2015

good location, very close to the airport and their foods are awesome. You should try their Yogyakarta traditional dish called "Gudeg Sheraton mustika Jogjakarta is the best 5 stars hotel in jogjakata, for me the best part from this hotel is the food and beverages

Helpful?
2 Thank Rudy H
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Rudy H, thank you for your time to reviewing our hotel and share your experience with us. We are very pleased to hear that you enjoyed your stay with us and happy with service that our associates gave to you. Besides, your compliment about our local food named ‘gudeg’ is highly appreciated. In short, we have well noted your... More 

Singapore
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 February 2015

Sheraton reservation staff, Erliya, was very helpful in answering to my queries via email. She even assisted to arrange for my mum's birthday surprise. When we were there, we had to rearrange the timing for the surprise but the GRO team gladly agreed to our last minute request. The room is spacious with comfortable beds. Love the bathrooms with complete... More 

Helpful?
2 Thank sumarni05
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Hi Sumarni05, thank you for your fabulous comment about us, it is a great pleasure to read that you had a memorable time with us and enjoy all facilities here. We always try to assist guest in vacation become easy and fun by provide free shuttle to downtown, airport and beautiful Hindu's temple called Prambanan. Here, we also happy that... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 February 2015

Good location, very close to the airport and their foods are awesome. You should try their Yogyakarta traditional dish called "Gudeg", you can find it everyday during your breakfast. Staff are very helpful and full of smile. not to mention that you will get stunning view of Merapi Volcano which complete your experience.

Helpful?
1 Thank Gegen S
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Gegen S, thank you for choosing Sheraton Mustika Yogyakarta resort & spa as a place that you trust to fulfill your accommodation during your visit in Yogyakarta. Your valuable review about our hotel is highly appreciated and we do thank you for that. Hope to see you again very soon at Sheraton Mustika Yogyakarta Resort & Spa. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 February 2015

Sheraton mustika Jogjakarta is the best 5 stars hotel in jogjakata, for me the best part from this hotel is the food and beverages they have a lot of yummy menus like indonesian food, western food, Chinese food, and they have Indian food. And definetly all of that have good taste

Helpful?
3 Thank monkey d
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear monkey d, it is great to read that you have enjoyed a precious time at Sheraton Mustika Yogyakarta Resort & Spa. Knowing that you feel satisfy with our service and food & beverage in our resort are the most thing that we really expect. Thank you once again for taking the time to provide us with your feedback. Please... More 

Sydney, Australia
Level Contributor
271 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 5 February 2015

Breakfast was impressive with a good spread of local, western and Indian delights. View of volcano enhances the appetite. Room old but no complaints. Included massage was excellent though the receptionist needs more training. The lounge was OK, helpful staff but limited snacks and drinks. Outdoor and indoor pools were disappointing. Free shuttle to airport was handy. There's a free... More 

Helpful?
6 Thank manitree
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

How nice and thoughtful of your review here on TripAdvisor. We will share your feedback with all associates and we are glad to hear that you enjoy your stay with us. Now, we are in progress of room renovation and we thank you for your input to us. Here, We already noted your input and we will do refreshment training... More 

Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 January 2015 via mobile

I stayed at the Sheraton Mustika in order miting and refreshment. Sheraton Mustika is one of the best hotels in jogya, They can provide the amenities we wanted to meet the demand of our customers, ranging from hotel facilities to miting and can facilitate travel city tour. Thanks you for your hospitality when we during stay in here. But there... More 

Helpful?
5 Thank Heru P
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Heru P, it is great to read that you have enjoyed a precious time at Sheraton Mustika Yogyakarta Resort & Spa. Hope your review can boost our associates' confidence and willingness to always improve their sincere service. Your feedback has been noted and shared with our team because the issues that you shared is a serious concern for us.... More 

Jakarta, Indonesia
Level Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 28 January 2015 via mobile

After using Sheraton Mustika for several business purposes, finally me and my husband decided to bring our family to this hotel. Here are several notes about Sheraton Mustika: 1. It is near Bandara and Prambanan Temple, but far from other tourist's spots such as Bringharjo & Malioboro (souvenir market), Alun2, Sultan's palace (Keraton) etc. 2. There are shuttles to serve... More 

Helpful?
7 Thank cubitusebby
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Thank you for your fabulous comment, it is a great pleasure to read that you had a memorable time with us. We always try to assist guest to make vacation become easy and fun by provide free shuttle to downtown, airport and beautiful Hindu's temple named Prambanan. Here, we want you to know Jogja and explore everything in it, that’s... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 January 2015

had 2 days full in Sheraton Mustika Yogyakarta, hotel with different concept. although i'm not really like the rooms, i love the other place. the swimming pool is the nice place for relaxation. the restaurant, ehm i like the food, with traditional taste exacly. and the bar its good , although with vintage concept. also the polite employee there. i... More 

Helpful?
4 Thank Lavia A
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Lavia A, thank you for the great review of our hotel! We are very pleased to hear that you enjoyed your stay with us and happy with service that our associates gave to you. We have well noted your feedback to make sure and improve our consistency in service. We would be delighted to welcome you back at our... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Sheraton Mustika Yogyakarta Resort & Spa is offering unbeatable access to the must see attractions in the region, close to the UNESCO World Heritage Sites, and just minutes from International Airport. The night clubs entertainment are just within walking distance as it is in the hotel complex. In their warmly decorated guest rooms and suites, guests will enjoy private balconies and the signature Sheraton Sweet Sleeper(TM) Bed - a nine-layered custom-designed ensemble boasting an exquisitely comfortable, plush mattress, fluffy down hypoallergenic pillows, crisp cotton sheets, cozy blanket and signature blanket and duvet. Hotel guests will enjoy dazzling views of the garden, pool, and mountain. ... more   less 

Additional Information about Sheraton Mustika Yogyakarta Resort and Spa

Address: Jl. Laksda Adisucipto KM 8.7, Depok, Yogyakarta 55282, Indonesia
Region: Indonesia > Java > Yogyakarta > Depok
Price Range: $82 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Mustika Yogyakarta Resort and Spa 4.5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Sheraton Mustika Yogyakarta Hotel Yogyakarta
Sheraton Yogyakarta
Yogyakarta Sheraton
Hotel Style:
#3 Luxury Hotel in Depok
#3 Spa Hotel in Depok
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mustika Yogyakarta Resort and Spa staff and other travellers.
8 questions
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Hillsboro
8 months ago
Kuala Lumpur, Malaysia

See all questions (8)

Questions? Get answers from Sheraton Mustika Yogyakarta Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor offers nice views”
 of 5 bubbles ssarkar007, 7 Nov 2016 | Read review
“Facing the Garden. In the rain it looks magical”
 of 5 bubbles Angel_Traveler444, 4 Nov 2016 | Read review
“Pick a room facing to the main pool”
  • From the 3rd floor balcony
 of 5 bubbles 776rudyw, 19 Oct 2016 | Read review
“Maybe at another hotel.”
 of 5 bubbles 145AlS, 14 Oct 2016 | Read review
“If you go for Junior Suite, ARIMBI is quite nice.”
 of 5 bubbles hingdranatan, 8 Oct 2016 | Read review
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