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    The White Hart

    Ford, Salisbury SN14 8RP, England
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    06/08/2017 07/08/2017
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    US$97
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    Traveller (65)
    Dining (8)
    Room & Suite (3)
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    Overview
    • Excellent41%
    • Very good27%
    • Average17%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “white hart” (109 reviews)
    “the pub” (61 reviews)
    Free Wifi
    Free Parking
    Non-Smoking Hotel
    Restaurant
    Bar/Lounge
    Pets Allowed
    All hotel details
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    Rooms
    6 Aug7 Aug
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (387)
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    1 - 5 of 381 reviews

    Reviewed 5 days ago

    we stayed here for 1 night after a day at castle combe racing. The check in was very easy and a lovely girl showed us to our room and gave us the code to get into the building. The room was very tastefully furnished with...More

    Thank AMANDA r
    Reviewed 1 week ago via mobile

    We went to the white hart pub and were really looking forward to having nice food in a beautiful setting. First an empty pint was left overnight outside, and the kids accidentally broke it, which seemed to really annoy the pub owner. Kids will be...More

    Thank Aurelie M
    Response from Adam F, General Manager at The White HartResponded 5 days ago

    Dear Aurelie M We are a welcoming family friendly pub with many families bringing their children to enjoy the food and service we provide, the river and garden are very popular particularly with our younger guests. I feel it is not fair for any guests...More

    Reviewed 2 weeks ago via mobile

    As a local pub to us, I really want this to be the place to go. However, after an average opening visit, we decided to give it another go. Set in beautiful surroundings, you could not fault the decor or the burning fire in the...More

    1  Thank Alex F
    Response from Adam F, General Manager at The White HartResponded 6 days ago

    Dear Alex F We really want you to love this place as well, so sorry to hear you don't feel you get a warm welcome and have not enjoyed the food. I can assure you we do work very hard behind the scenes to deliver...More

    Reviewed 2 weeks ago via mobile

    We have stayed here loads of times as it is perfect for the Castle coombe race circuit when we come down for track days It has bags of character and charm and is so different from staying at a chain. Yes the boards are squeaky...More

    Thank Gunner712004
    Response from Adam F, General Manager at The White HartResponded 6 days ago

    Dear Gunner712004 Thanks for the review, glad you've chosen us as your bolt hole. Regards Adam

    Reviewed 2 weeks ago via mobile

    Came here with a large group on a Sunday, we had not booked a table. Sat outside as weather was good, staff were brilliant and despite being busy our group had all received our food within 15mins of ordering, very impressed. The food was delicious...More

    Thank Sally B
    Response from Adam F, General Manager at The White HartResponded 6 days ago

    Dear Sally B Thanks for the fabulous write up very pleased you enjoyed our lunch with us. I hope your passing by again soon. Regards Adam

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$115 - US$160 (Based on Average Rates for a Standard Room)
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 11
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com and Priceline so you can book your The White Hart reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Wiltshire >
    • Salisbury >
    • Ford
    • Also Known As
    • The White Hart Hotel Chippenham
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    Traveller (65)
    Dining (8)
    Room & Suite (3)
    Hotel & Grounds (52)
    Bathroom (1)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Chris H
    This is the managers email response to Fran McGary before his reply on Tripadvisor ???? Seems to have selective memory !!!! in remembering his story ? From: EPOS - White Hart W91358 Date: 26 February 2017 at 22:08:15 GMT To: fran mcgarry Subject: RE: Disappointed Customer Dear Ms McGarry, Sorry you feel it has taken too long to get back to you, this is because of the shift patterns we work meaning I don't usually catch up with all team members until the weekend. Due to full time team members have their days off during the week. I have now been able to speak to your server and the duty manager from your visit. It is our policy to deal with complaints within seven days, I probably should have mentioned that in my previous email, I'm sorry I didn't do that. We offer a selection of vegetarian dishes on our menu, but you are entirely correct we don't offer a vegan dish. We are however more than happy to tailor dishes to suit particular requirements. Or indeed take suggestions on compiling dishes from ingredients from around the menu. We have also in the past catered for vegan groups when given advanced notice. In the case of your visit you were served by one of our newer servers who was less sure about the available options. I would say however I feel that offering a roasted vegetable and goats cheese salad, without the goats cheese is a reasonable suggestion when a guest is vegan. It is unfortunate that our pasta is not suitable for vegans and I have asked my Head Chef to look into changing to a different product. With regards to dessert you should have been offered a fruit salad, I'm surprised this wasn't offered and I'm sorry this didn't happen. But rest assured we have discussed your experience with the team today at our weekly meeting to ensure such requests are dealt with better in the future. Thank you for taking the time to provide your feedback, and rest assured myself and the team have taken your experience on board to make improvements to the service we provide. As a goodwill gesture I have made a donation on your behalf to the Bath Cats and Dogs Home. Kind regards Adam Ford General Manager ________________________________ The White Hart Inn Ford Chippenham Wiltshire SN14 8RP 01249 782213
    17 March 2017|
    Answer
    Response from Adam F | Property representative |
    Dear Fran McGarry The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event. Your original email states ‘She came back after... More
    -1
    Votes
    sstickley3
    25 January 2017|
    Answer Show all 4 answers
    Response from LouiseCambridgeshire | Reviewed this property |
    think it was after 3 but can call the hotel before, take earplugs if light sleeper as walls thin in couch house
    0
    Votes
    Room Tips
    "As we only stayed for lunch I can't comment on this item"
    Read review
    "Not all rooms have a bath, if you want one reserve in advance."
    Read review
    "all rooms are of the same quality with comfy beds and free wifi"
    Read review
    "Eating not staying, so can comment"
    Read review
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