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Extended Stay America - Cleveland - Great Northern Mall

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Traveller (3)
Room & Suite (4)
Dining (1)
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Overview
  • Excellent22%
  • Very good40%
  • Average5%
  • Poor22%
  • Terrible11%
Travellers talk about
“oatmeal”(2 reviews)
“full kitchen”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2 Star Hotel
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Offers from Extended Stay America - Cleveland - Great Northern Mall
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (18)
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1 - 5 of 17 reviews
Reviewed 9 October 2017

When you check in remember to ask for glasses because there aren't any in the room. Air conditioner noise made me think we were by the Hopkins airport runway. If you were even thinking free meant anything that wasn't in a wrapper, rethink.More

Thank Russ D
Response from 00esa, Manager at Extended Stay America - Cleveland - Great Northern MallResponded 10 October 2017

Russ, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the noise issue you encountered. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you...More

Hotel's Favourite
Reviewed 17 July 2017 via mobile

Wanted to be near our Daughter who was processing for military ....unfortunately Cleveland Meps quit using the Radisson across the street but I didn't know it. It is still a wonderful location near walmart, great restaurants and the such. The price was great and has...More

Thank RnJ221
Response from 00esa, General Manager at Extended Stay America - Cleveland - Great Northern MallResponded 18 July 2017

It was a pleasure having you as our guest at Extended Stay America - Cleveland - Great Northern Mall. We are delighted to know you found us to be a great value and that our location worked perfectly for your needs. We look forward to...More

Reviewed 22 September 2017

My flight was canceled due to the ripple affects of hurricane Irma and they refused to give me a refund even though it's was verified it was because of the hurricane. I left a message for the district manager Tom Lonitro and he has not...More

Thank Ann Z
Response from 00esa, Manager at Extended Stay America - Cleveland - Great Northern MallResponded 25 September 2017

Thank you for taking the time to write a review of your stay. We take these matters seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

Reviewed 8 August 2017

Rooms are bare bone! Hotel staff is not friendly or helpful at all. You can stay a couple doors down at the La Quinta for a few dollars more. I would avoid this place at any cost. There is a Mall across the street, but...More

Review collected in partnership with Extended Stay
Thank larryhat
Response from 00esa, General Manager at Extended Stay America - Cleveland - Great Northern MallResponded 10 August 2017

larry, please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you,...More

Reviewed 23 July 2017

Very large room. Not what I expected, but I did expect there to be a pool on premises. Pool had been filled in. Employees were pleasant for the most part. Did not opt for housekeeping at additional $10 per day.More

Review collected in partnership with Extended Stay
Thank Y1564PFmargaretc
Response from 00esa, General Manager at Extended Stay America - Cleveland - Great Northern MallResponded 24 July 2017

Thank you for choosing us and for your feedback. We appreciate your rating and are pleased that with the exception of a few issues, you had a pleasant stay. Thanks again, and we hope you will choose us the next time you visit the area....More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$88 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$88 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (3)
Room & Suite (4)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Hasna W
3 April 2017|
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Response from Marsha D |
Sofa bed was full size and no extra charge..
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Room Tips
"Try Radison or La Quinta"
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"our room was quiet and our dog loved it as well"
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