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Grand Plaza Hotel & Convention Center

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Grand Plaza Hotel & Convention Center
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281 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Reviewed 15 April 2015 via mobile

Wanted to give a big THANK YOU to maintenance man, RICK (?) aka "big poppy" for going out of his way to help us fix our trailer hitch! He helped us getc back on the road safely! It was nice having a restaurant on site-we enjoyed two meals there!

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Helpful?
Thank hazrlnuts
steve b, Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear hazrlnuts Thank you for the positive comment about our Rick. He has been with us for many years and works hard to take care of people. Thank you again and I hope that you will return to see us at the Grand Plaza Toledo.

Newport, Rhode Island
Reviewed 13 April 2015

Our family came to town for the fantasicon convention. The front desk got us to our room quickly. Our room smelled and felt very clean. I had my little ones so I thouroughly checked the room and to my surprise found NOTHING. I couldnt even find one hair in the bathroom. I was so very impressed! As I walked through...

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2Thank Nicole J
Sandusky, Ohio
Reviewed 8 April 2015

The Hotel was very nice. The front desk gentlemen was very professional and check in was fast & courteous The room was very clean and the bed was comfortable. Enjoyed the bar which actually closed at 10 so didn't get much of a chance to relax. I did request a 7:00 am wake up call and ended up getting a...

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1Thank thuning
Elyria
Reviewed 2 April 2015

Excellent value. Their shuttle service is a gem. Took us to casino and restaurants. Were very helpful and accommodating. We had breakfast which was good but service was a bit slow. Overall excellent value and good location.

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Thank 119fresno
Reviewed 10 March 2015 via mobile

The man at the front desk was very helpful & polite. Also I had dinner & drinks at the hotel bar, the bartender was super nice. And my salad was delicious. Only down fall was valet parking is an automatic $16 or you have to park across the street in a lot for $8 a day. I'm sure there is...

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1Thank Jessscalynn
ohio
Reviewed 9 March 2015

We travel alot (with kids and alone) and the reviews kinda scared us. We were very happy with this hotel and would return anytime we go to Toledo. Nowadays city hotels for $100 (including taxes) are dives but we found it to be a very nice upscale hotel. The lobby was inviting and the staff was EXCELLENT! Very friendly and...

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4Thank jdroadking
Old Forge, New York
Reviewed 26 February 2015

We would like to say that The Grand Plaza employees are AMAZING and very helpful. We were there for one night and our snowmobile trailer had a flat tire and the maintainace guys pulled into there shop and helped us fix it and we were on our way back to upstate NY. Can not say THANK YOU enough. The room...

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Thank Moosey1968
Reviewed 17 February 2015 via mobile

Walking into the lobby the hotel was very nice looking and I was looking forward to seeing what the room looked like. Walked into the room and checked out the bathroom where the ceiling was crumbling of mold and tiles. Called down to the front desk where we were told they would change our room. Needless to say 2 floors...

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7Thank Emily N
Lake Orion, Michigan
Reviewed 15 February 2015 via mobile

We got a good deal on this hotel and the actual room was good, hence the three stars. But the people that work here are unprofessional and made several inappropriate comments to us. Also the valet has no idea what they are doing. It was a mess. If you do come, and have kids, the imagination station connected to the...

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Helpful?
Thank lovejbo
Chad C, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear lovejbo, Please accept our apologies for not providing the level of service we are accustomed to providing. We appreciate your feedback as an opportunity to improve and we will be following up to ensure consistent expectations are met. We're glad you enjoyed the Imagination Station next door to us. We are a popular destination for families especially when it's...

Fort Wayne, Indiana
Reviewed 12 January 2015

Came to Toledo to do some shopping and see a Walleye hockey game. Wife picked the Grand Plaza for it's location. It was a very good choice. From the moment we arrived the service was good. The valet was quick to get to the car, and the check in was fast and pleasant. The lobby was chilly, but it was...

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2Thank cookie4u
Chad C, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear cookie4u, Thank you for staying with us and sharing your feedback. Glad you could enjoy a lot of what Toledo has to offer and that our staff took good care of you. We look forward to seeing you again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Grand Plaza Hotel features 241 tastefully appointed guest rooms. The hotel is situated along the scenic Maumee River in Downtown Toledo, and located near the University of Toledo, Bowling Green State University and Toledo Express Airport (TOL). While visiting Toledo Ohio, hotel guests can enjoy visiting famous sites such as the The Toledo Zoo or the Toledo Museum of Art. Attractions within walking distance include Toledo Mud Hens at Fifth Third Field and performances at the Valentine Theatre. Business-oriented travelers appreciate this Toledo Hotel's location near businesses such as Owens-Corning, HCR ManorCare, S.S.O.E. and Libbey Inc. The Best Western Premier Grand Plaza Hotel offers over 16,000 sq. ft. of meeting space, complete with audio-visual equipment, and free high-speed Internet connectivity. Grand Plaza Hotel is a beautiful facility enhancing your stay with an indoor heated pool, a well-equipped fitness center, a 24-hour business center and complimentary shuttle service within two miles of the hotel and a full-service restaurant, Del Sol and the Aqua Bar. Best Western Premier Grand Plaza Hotel Toledo provides a perfect setting for successful business meetings, memorable social gatherings, and exquisite wedding receptions. ... more   less 

Additional Information about Grand Plaza Hotel & Convention Center

Address: 444 N Summit Street, Toledo, OH 43604 (Formerly Grand Plaza Hotel Downtown Toledo)
Region: United States > Ohio > Toledo
Price Range: $262 - $341 (Based on Average Rates for a Standard Room)
Number of rooms: 241
Also Known As:
Crowne Plaza Toledo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Plaza Hotel & Convention Center staff and other travellers.
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Questions? Get answers from Grand Plaza Hotel & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?