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Comfort Suites

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#3 of 9 Hotels in Troy
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Suites
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170 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Sault Ste. Marie, Canada
Reviewed 30 October 2016

When we travel I-75 south we normally stay in Findlay Ohio (and have been quite pleased with the Hampton Inn and the Comfort Inn at that location) but this year we decided to push on a bit farther and ended up in Troy OH. BIG MISTAKE! Troy itself seems like a nice town but I will not stay at this...

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Helpful?
Thank RayH155012
Avon Lake, Ohio
Reviewed 18 October 2016

We booked this property through Priceline practically last minute. The last time in that area, our Priceline deal took us to a less than satisfactory hotel and I was a bit concerned. The moment we pulled into the parking lot, I knew that my fears would be unfounded. The lobby is welcoming as is the staff. We were pleased to...

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Helpful?
Thank boatdrinklover
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time and leaving such a positive feedback! I have shared your comments with the rest of the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing...

Vandalia, Ohio
Reviewed 20 August 2016 via mobile

I live in the area but we all need time away here and there, and this is the place to do it. Staff and management have always been polite and will do everything they can to help with any concern you have. My room has always been clean and bug free. being a past hotel employee, I hold pretty high...

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Helpful?
Thank hayslip22
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and I will share it with our team. Your Review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing...

Haymarket, Virginia
Reviewed 11 August 2016

Very nice place to stay. The girl that checked me in was very helpful and worked to get me the best price. That really made my day. The place was clean and very well maintained. The breakfast they served was very good. If I travel in that area again I will be sure to stay there.

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Helpful?
Thank Charles M
cstroy, General Manager at Comfort Suites, responded to this review

My Staff and I love to see post like this, it makes us extremely happy that our guest feel comfortable and enjoyed our property. We hope to see you in the future. Thank you, Crystal

Reviewed 30 July 2016 via mobile

Stayed here 3 years ago, the place is still as good as last time. Our room wasn't ready when we arrived a few minutes after 3, so we waited in the breakfast area for 10 minutes while housekeeping finished up. Elevator makes horrendous noise when the doors open and close, but management said a new motor was being installed the...

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Helpful?
Thank SnoopAndTell
cstroy, General Manager at Comfort Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Yes the Door for the elevator has been ordered and we hope to have it fixed as soon as possible. We hope to see you again soon! Thank...

Reviewed 24 July 2016 via mobile

Everything seemed great at first, nice room, very clean, but customer service was awful. Took over 20 min to check in because it said the room we were registered to was occupied so eventually she just assigned us to another room. Then the lady couldn't figure out how to assign the room keys so we had to wait longer. Finally...

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Helpful?
Thank Carolyn P
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete an online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Minnesota
Reviewed 17 July 2016

This is a beautiful hotel which I though was new until they told me the next morning that it is 7 years old. That just attests to the fact that they do a great job keeping it up and clean. The beds were great, the room was huge and slept 7 of us comfortably. The breakfast was good, not exceptional...

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Thank FamilytoseeNYC
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time and leaving such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. I hope you had a great time at your wedding....

Charlotte, North Carolina
Reviewed 20 June 2016 via mobile

Stayed at Comfort Suites while attending a wedding in town. I was pleasantly surprised by how nice this hotel is. Room was spacious. Staff was friendly and professional. Only thing that was not up to par was breakfast. Only thing I could find were some biscuits and canned sausage gravy in a crock pot. Surely they could have had some...

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Helpful?
Thank David D
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time to leave your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am truly sorry you didnt enjoy breakfast next time please ask the breakfast attendant for something different I'm sure she...

Reviewed 13 June 2016 via mobile

ABSOLUTELY AMAZING! Everyone in this hotel was wonderful! I had family, friends and myself here for my wedding weekend. EVERYONE commented on how accommodating and wonderful the staff was through the whole weekend! I cannot speak highly enough of this place, above and beyond seems like an understatement!

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Helpful?
Thank Samantha H
cstroy, General Manager at Comfort Suites, responded to this review

Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I hope your wedding turned out amazing!! Thank you so much for your business and we look forward to seeing you in the future. Thanks, Crystal Allison General Manager Comfort Suites 937-339-2525

Reviewed 7 June 2016 via mobile

Room was nice and big with high ceiling. Nice pool and hot tub. Clean hot shower. Breakfast was not so good. Not very busy,but out of waffle mix. Asked for more and it was never brought out. No hot water for oatmeal. Would stay again

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Helpful?
Thank David W
cstroy, General Manager at Comfort Suites, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Breakfast on your recent visit. I have shared your feedback with Catherine our breakfast attendant to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning

Additional Information about Comfort Suites

Address: 1800 Towne Park Drive, Troy, OH 45373
Region: United States > Ohio > Troy
Price Range: $117 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 65
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
2 questions
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Oswego, New York
over a year ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I truly advise against this hotel, for the price being paid I was absolutely disgusted with the condition of room and furniture.”
toddhorning, 22 Apr 2017 | Read review
“To be honest all rooms even the hall way was nice.”
bambijones714, 3 Apr 2017 | Read review
“Upstairs rooms maybe quieter.”
W8656SVmeganp, 20 Mar 2017 | Read review
“Request handicap room near elevator.”
SusanT984, 2 Nov 2016 | Read review
“I think all the rooms would be nice to stay in. Mine was.”
936charlesm, 11 Aug 2016 | Read review
5 of 5