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Cleveland Marriott East

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284 Reviews from our TripAdvisor Community

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Showing 277: English reviews
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Chicago, Illinois
Reviewed yesterday NEW

In summary, this does not seem to be a clean, quiet, or well managed hotel. You should choose one of the other local hotels for your upcoming stay. The Details: We chose this hotel based on positive traveler reviews, but our experience was very disappointing. Note that we are frequent travelers who understand things sometimes go wrong... and that good...

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Helpful?
Thank TravelCred
Edgewater, New Jersey
Reviewed 1 week ago

Stayed at the Cleveland Marriott East this week for business; got marooned an extra night due to the snowstorms in Cleveland and New York.. Michael (Smith) the mixologist makes a great Old Fashiioned and even fixed me up with a hot toddy to battle my cold. Michael the night manager made a mercy mission to get me a mouse! Gotta...

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Helpful?
Thank pat s
Management response:

Thank you for your feedback. We strive for service excellence such as this and greatly appreciate you letting us know. We will be sure to recognize these staff members accordingly. We hope you stay with us on your next trip to Cleveland. Safe Travels

Baden
Reviewed 1 week ago via mobile

If you want to mix business and pleasure this is the place to be. Great rooms and everyone could not be more friendly. The River Grill is the place to be to relax with great food and Michael the bartender absolutely will amaze you with his attention to your needs and can make a mix drink that will amaze you....

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Helpful?
Thank Bernie M
Management response:

Thank you for your feedback Bernie. We will most definitely pass on the kind words to our department managers so our star associates can be recognized for their work. we look forward to seeing you again on your next trip to Cleveland. Safe Travels

Reviewed 2 weeks ago

DO NOT STAY HERE! The hotel heating and AC system does not work. I was freezing in the hotel. Then i was burning up and could not turn on the AC. They said AC does not run. Spoke to management and issues were not fixed after trying 3 rooms. All three rooms had the same issue.

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Helpful?
Thank Paul S
Management response:

We are sorry to hear of these issues you experienced. Rest assured we will be addressing these issue. We hope you stay with us again on your next trip to Cleveland. Safe Travels

Indianapolis, Indiana
Reviewed 4 weeks ago

I stay one night for a conference the next day in this hotel. First, they gave us the wrong room layout and would not change it, making four people have to stay in a room with one bed. Then, they charged me out of the blue and when I questioned about it, they could not give me a straight answer...

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Helpful?
Thank amandahartstein97
Management response:

We are sorry for the incorrect charge on the smoking policy. As I know we personally talked to you and refunded your money I have to question the validity of this review. If you have any other concerns please reach out to me directly. Safe Travels

Lake Forest, Illinois
Reviewed 31 January 2017

Outstanding Service, warm people and you won me back as a customer. I stay at hotels 40-50 nights a year for business, I also travel with a large family. So when I say outstanding, please know the people at this hotel are the best! I moved to Fairmount hotels and IHG hotels a few years back still going to Westin...

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Helpful?
Thank stalkinghorse
Management response:

Thank you so much for your detailed feedback, we have already commended the interactions you experinced. Winning business travelers back such as yourself is what we strive to do. We look forward to seeing you on your next trip to Cleveland Safe Travels

Davie, Florida, United States
Reviewed 27 January 2017

The hotel is 20 minutes outside of downtown Cleveland but for the price and quality, you cannot go wrong. The best part of the hotel are the people. Checking in, you are greeted by Tyler, Cameron, and Michael. They welcome you as family members and ensure your stay is up to standards. Moving the Concierge level, you have 2 of...

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Helpful?
Thank Michael D
Management response:

Thank you very much for your feedback and kind words. We will be sure to recognize each of these outstanding team members. Safe Travels

Chicago, Illinois
Reviewed 2 January 2017

I stayed here when my girlfriend and I were on a 2 day drive from New York to Chicago. The hotel is very convenient to the highway and there are many places to eat nearby. They have ample parking and clean rooms. I wish they had better option for coffee in the rooms. There was a Starbucks kiosk in the...

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Helpful?
Thank diamondHH
Management response:

Thank you for your feedback. We are glad to hear the positive and will take immediate action in solving our coffee and Starbucks staffing concerns. Safe Travels

New York
Reviewed 27 December 2016 via mobile

Pros - Clean - Very good location - nearby restaurants - Friendly staff - Gym available 24 hours Cons - surcharge for internet - Rooms comfortable but just a little bit outdated In general I enjoyed my stay and I would recommend

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Thank Yokasta
Reviewed 13 December 2016

I've been a Marriott member since 2000, I have a lifetime platinum status and currently hold a premier platinum elite status since 2008. I hope this gives you a good idea of the amount of time i spend in hotels. While i stayed at the Cleveland Marriott East, I made the mistake of leaving my Bose headset in the room....

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1Thank Osmin A. H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
RiverCity Grille
Cuisines: Bar, Pub, American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Cleveland Marriott East ideally located in the Chagrin Highlands corporate community is perfect for Midwest regional meetings and corporate events. Business and leisure travelers alike appreciate our close proximity to the University Hospital, Rock and Roll Hall of Fame and the fabulous Beachwood area shopping. ... more   less 

Additional Information about Cleveland Marriott East

Address: 26300 Harvard Rd, Warrensville Heights, OH 44122-6146
Region: United States > Ohio > Warrensville Heights
Price Range: $134 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott East 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Marriott Cleveland East Hotel Warrensville Heights
Marriott Warrensville Heights
Marriott Hotel Cleveland East
Warrensville Heights Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott East staff and other travellers.
3 questions
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Old Bridge, New Jersey
5 months ago
Lexington, Kentucky
over a year ago

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Questions? Get answers from Cleveland Marriott East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor, such as room 838”
 of 5 bubbles stalkinghorse, 31 Jan 2017 | Read review
“Ask for a room away from the elevators.”
 of 5 bubbles 812MichaelD, 26 Jan 2017 | Read review
“Rooms on the corners seem to have smaller windows”
 of 5 bubbles MPC9, 11 Dec 2016 | Read review
“Quieter not near the elevator or ice machines”
 of 5 bubbles monpetitchoux, 12 Sep 2016 | Read review
“Room 307 best room in the place! :-)”
 of 5 bubbles DVBerwyn, 27 Jul 2016 | Read review
5 of 5