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Renaissance Columbus Westerville-Polaris Hotel

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Dining (1)
Business Centre & Event Rooms (2)
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Overview
4.0
4 reviews
  • Excellent50%
  • Very good0%
  • Average25%
  • Poor25%
  • Terrible0%
5 days ago
“Disappointed”
1 week ago
“Lobby Music too loud”
AMENITIES
Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Renaissance Columbus Westerville-Polaris Hotel
Announcement: New Hotel in Columbus!
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Offers from Renaissance Columbus Westerville-Polaris Hotel
Announcement: New Hotel in Columbus!
Hotel packages
Hotel deals
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Nearby Hotels
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4)
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Reviewed 5 days ago via mobile

Relatively new hotel. So one would expect the best of everything. I'ts obvious the staff has not had prior hotel experience or been trained. The front desk staff not friendly nor knowledgeable( asked for foam pillows more than twice never got them. The pillows smell...More

Thank kim h
Response from TeamConcord, Manager at Renaissance Columbus Westerville-Polaris HotelResponded 4 days ago

Dear kim h, we are pleased you gave us a try and appreciate the valuable feedback. Being a new hotel we have some kinks to work out and your feedback helps us pinpoint a few areas that need our attention. Please accept our apologies for...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

This is a brand new hotel and what a great experience. The staff was outstanding and extremely helpful. The food was superb and great drink menu. The room was very contemporary and spacious. All the amenities you could want in a top notch hotel. There...More

Thank Todd G
Reviewed 1 week ago via mobile

Several colleagues and I switched to this new hotel from another hotel. The background music is too loud and no member of the staff was able to find the controls to turn it down. The breakfast eggs appear plastic and the music in the club...More

Thank John B
Response from TeamConcord, Manager at Renaissance Columbus Westerville-Polaris HotelResponded 1 week ago

Dear John B., On behalf of our entire team, we apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope to...More

Reviewed 4 weeks ago via mobile

After a reservation debacle, the Renaissance Columbus Westerville Hotel rescued me and my parents. See .... My 80 year old parents were traveling in from hours away for their granddaughter’s graduation; and their hotel reservation at another hotel was canceled at the last minute due...More

1  Thank Porter_Pat
Response from TeamConcord, Manager at Renaissance Columbus Westerville-Polaris HotelResponded 4 weeks ago

Dear Porter_Pat, Thank you for acknowledging our outstanding service at Renaissance Columbus Westerville-Polaris Hotel. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. Although we are terribly sorry to hear about the issue your parents...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$157 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$157 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Room & Suite (2)
Dining (1)
Business Centre & Event Rooms (2)
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