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Nice room. Beyond that, extremely disappointing. The clerk at the desk told us a rate that would be available online or at the site, yet we had the website pulled up right there and it was offering a lower rate. He even disputed the rate...More
Thank Randy W
Response from Pamela I, Manager at Courtyard Cleveland WestlakeResponded 2 weeks ago
Dear Randy W,
Thank you for choosing to stay at the Courtyard Cleveland Westlake and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
The room was not clean – stains on sheets and spread, dirt on the baseboards. It was late when we checked in so we just used the towels to cover the stains.
We were gone all day and when we returned THE ROOM HAD NOT...More
Located just out of Cleveland, the hotel is what you would expect from a Marriott Courtyard. Decent rooms, good staff and a good location. Spent time in the bistro after dinner enjoying a few drinks with co workers. Multiple restaurants located within walking distance if...More
Westlake is a town of pleasant homes. I never expect a fancy hotel at a low price room rate. And this hotel is nothing fancy. Yet it offers more for the buck then most I've been to. Rome included! Pool, workout facility, lobby bar, did...More
We spent one night at the Courtyard in Westlake. The hotel was clean, comfortable and had a great staff. The room was a little stuffy when we checked in so we opened the window... big mistake. There were freight trains passing at 12:30 am, 3:45...More
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 30 October 2017
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience.
Upholding our commitment to provide a memorable experience with exceptional service, we...More