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Courtyard Cleveland Westlake

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Courtyard Cleveland Westlake
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131 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Bellevue, Washington
Reviewed 16 August 2015 via mobile

This is your basic hotel, 122 rooms. No room service, and dining is limited to a Starbucks type menu for breakfast and lunch. There is no hotel bar. The pool is very small, for the kids to play in, too small for any serious swimming. Some of the carpeting is a bit worn, and the elevator is older and noisy....

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2Thank Erik S
Boston, MA
Reviewed 11 August 2015

My son and I were visiting Cleveland for a couple of nights. This was a great hotel. Clean and newly renovated. The rooms very very modern and comfortable. There are 3 or 4 restaurants within walking distance: Outback, Damons, etc... The hotel is located on a frontage road and slightly hidden. The only negative for us was wifi was down....

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1Thank lindsrob
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Dear lindsrob, Thank you for the great review of our hotel! I want to apologize for the internet not working. It has been been corrected. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Bragan Hotel Manager

Philadephia
Reviewed 10 August 2015 via mobile

Last minute reschedule ending up here. Got in so late the van was not running. But front desk manager got me a taxi that was waiting when I walked out of baggage!! Great start! Checked in and keys were ready right when I walked up. Lobby is fresh and new and modern. They offer a paid breakfast which is not...

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Thank Dean M
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Dear Dean M, Thank you for the great review of our hotel! Perhaps you were reviewing another hotel. We would certainly like the opportunity to impress you if you are ever in Westlake. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Bragan Hotel Manager

Roswell, United States
Reviewed 29 July 2015

We visited Cleveland last week for a funeral and to visit with family that lives nearby in Middleburg Heights. The property is completely renovated and modern inside and is a nice Courtyard. For me, the property (and Courtyards in general) is better suited for business travel than traveling with family. We booked a 1 br suite because we were traveling...

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Thank Jessica S
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. So sorry for your loss, we hope that you were able to spend time with family and friends for support during this difficult time. We appreciate your kind comments about the Courtyard. We enjoy all of our guests, no matter what brings them to the area. At the...

Harrison Township, Michigan
Reviewed 20 July 2015

I'll start with the bad and I guess it's all Courtyards. No coffee. You have to pay $$$ for $tarbuck$ coffee. I just want some caffeine. The room has the little coffee makers, but only one packet. And, their breakfast is microwaved junk that is way overpriced. TV had a lot of static on the analog channels, which I didn't...

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Thank Brian P
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Hello Brian P. Thank you for taking time to provide us with your experiences. I understand your request for coffee. Please note that we are pleased to offer more coffee packages for your guest room. The Bistro offers many freshly prepared hot and cold breakfast meals and beverage choices made especially for you. The Bistro offers fantastic beverages; Tazo teas...

Reviewed 8 June 2015

This Courtyard was what I consider to be their "standard". The property was in excellent condition - very clean! The Staff members were very diligent in responding to guest needs. The breakfast in the Bistro was very good; the oatmeal with the nuts and fruits and other toppings was extremely good. I had their egg white frittata - WOW! Ingredients...

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Thank patriciabr2015
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear patriciabr2015, Thank you so very much for the beautiful review of our hotel. We are so pleased to know that we met your expectations and exceeded them. This is always important to our staff, especially when we have the opportunity to serve Marriott Rewards Elite Members such as your self. Our Bistro staff is has enjoyed receiving your review....

Hamtramck, Michigan, United States
Reviewed 5 June 2015

I stayed here for a conference. The conference center was 5 min away. it had the basic item as expected. There isn't much walking distance from it. There is a restaurant/bar across the street otherwise this is solid typical courtyard.

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Thank Keya707
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Keya707 Thank you for taking the time to share your feedback. We are very pleased to have you stay with us during your business trip. Our hotel is very close to the conference center which makes the hotel an excellent choice when traveling for business conferences. The Courtyard offers a great option for breakfast, happy hour, and dinner in...

San Francisco Bay Area
Reviewed 8 May 2015 via mobile

We stayed here last year and I recalled that we liked it so I booked it again. The hotel is about 20 minutes from downtown Cleveland, but it's conveniently located just off the highway. The staff is nice, though they didn't have our key packets ready on arrival. I don't understand why hotels don't spend the time to prep keys...

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Thank RoadWrangler
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear RoadWrangler Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Glad you enjoyed the inventive usb plugs at the bedside tables. Please note, we are in the process to increase the hotel's bandwidth to our guests. I wish it had been completed while...

Pennsylvania
Reviewed 2 May 2015

The room was priced economically with free parking and WiFi. It is located within walking distance of Carrabba's Italian Grill, which is a pretty good Italian chain restaurant (ask the helpful front desk for the free appetizer card). My room had two queens and it was clean and adequate, however, the sink / bath area is very compact with a...

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Thank SkierPA
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear SkierPA, Thank you for taking the time to share your experience. I truly appreciate hearing from our guests and the enjoy the feedback for great ideas. I would like to welcome you back to our hotel again and often. All the best, Erica Todhunter

Reviewed 30 April 2015 via mobile

I'm disappointed because as I was walking into this property, I mentioned to my colleague that I really like Courtyards. The facility itself is in good shape and updated. It's conveniently located next to restaurants which are in walking distance. As a business traveler and a gold member, I frequent Marriott properties as I really like the brand. I learned...

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Thank Roots21
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear roots21, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
At Courtyard Cleveland Westlake, we offer our guests free WiFi, free parking, and a fitness center so that you can keep up with all of your daily routines. Our hotel near Lake Erie is central to many great Westlake dining options and at Enjoy the indoor pool and spa available for use year-round. We provide our guests healthy choices and a variety of breakfast and dinner options, delicious cocktails and Starbucks® beverages at The Bistro conveniently located within the hotel. Our easily accessible Bay Village location places you near Crocker Park Shopping Center, downtown Cleveland, Progressive Field, Cleveland Metroparks Zoo, Big Met Golf Course, Cedar Point and the shores of Lake Erie beach are only two miles away. Book a stay with us today! ... more   less 

Additional Information about Courtyard Cleveland Westlake

Address: 25050 Sperry Drive, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: $153 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Westlake 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard Cleveland Westlake Hotel Westlake
Courtyard Westlake
Westlake Marriott
Westlake Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cleveland Westlake staff and other travellers.
1 question
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Jerry City, Ohio
over a year ago

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Questions? Get answers from Courtyard Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a back room, not facing the expressway. I had difficulty falling asleep due to the road noise.”
 of 5 bubbles denisehollosyw, 6 Mar 2017 | Read review
“Like the 4th floor rooms”
 of 5 bubbles Flafreckles, 15 Aug 2016 | Read review
“Pool and small workout center”
 of 5 bubbles PJZChicago, 1 Aug 2016 | Read review
“Ask for a King Bedroom if available and free appetizer card for Carrabba's Italian Grill”
 of 5 bubbles SkierPA, 2 May 2015 | Read review
“Got a better deal calling the hotel directly then booking off 3rd party website. Used AAA membership for additional discount.”
 of 5 bubbles mcclaijd, 23 Feb 2015 | Read review
5 of 5