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This hotel is located in Westlake just off I-90. It is located behind the Courtyard on the road that leads to the MTA commuter lots. The best thing was I was able to get it for less than $100. The room was a clean small...More
A recent review last month had me wondering how our stay would be. We had a four person suite. There were five of us so the pull out bed was necessary. We had a clean room and it was calm and quiet. The sofa bed...More
Things sure have changed at this location. Last trip was pretty good. This visit sucked.
If you are an Elite Member (Platinum/Gold), then forget about any special treatment or perks here. No recognition at check-in. No upgrades. No room requests honored (extra pillows, extra towels,...More
Response from Pamela I, Manager at TownePlace Suites Cleveland Westlake
Good Morning MGoBlueBoy,
I appreciate your feedback and am very sorry to hear that you did not have an enjoyable experience. I would like to hear more about your stay if you would be willing to call or email me directly.
I stayed here 7 nights while in town for business. I chose this hotel because I'd stayed before and had a good experience and because each suite has a kitchen with a stove, oven, dishwasher, microwave, toaster, coffee maker and a large refrigerator. I was...More
Response from David B, General Manager at TownePlace Suites Cleveland Westlake
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Check-in was quick and the room was clean and comfortable. However, as noted in a prior review, the breakfast room is tiny. The eggs and sausage looked like cardboard and the overall selection was sub-par. I've seen better breakfasts at a Red Roof, who by...More
Response from paul g, General Manager at TownePlace Suites Cleveland Westlake
Thank you for your colorful response. As an extended stay hotel, we are set up with full kitchens, so our Guests have the ability to make their own breakfast with their own options if they are not wanting our complimentary breakfast.