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Extended Stay America - Cleveland - Westlake

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152 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cleveland - Westlake
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Showing 152: English reviews
Columbus, Ohio
Reviewed 14 October 2015

The hotel was very clean, close to the training facility . The grab and go breakfast was ok , good coffee . The staff was outstanding and very helpful . Will try to book again next year when I return for more training .

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Thank Michael S
Reviewed 11 October 2015 via mobile

This is one of the most disgusting and disappointing experiences I have ever had with a hotel. The man at the front desk has zero hospitality and zero people skills. I interrupted him watching tv when I checked in and he said maybe 5 words during the whole process. He then gave me bad info on how many entrances to...

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2Thank Daniel C
St. Catharines, Canada
Reviewed 22 September 2015

Checking in was simple and easy. Musty smell along the corridor and room. Room size nice, average. Empty kitchen cabinets !!! Please note the Hotel will provide what you want if you make a request, to equip your cabinet. This is not easy if you have just checked in and want to cook something right away. Do not know how...

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2Thank jamkib
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am making sure that all the carpets are deep cleaned and that we are reviewing our cleaning procedures. I appreciate you bringing this to our attention. If you have any additional feedback, please reach out to...

Naples, Florida
Reviewed 1 September 2015

I've been staying at the Extended Stay in Westlake for the last 10 years during an annual visit to Cleveland. The location for me is perfect, close to interstate highways, downtown Cleveland and the airport. I stay on the top floor and the room is always quiet, roomy, clean and priced reasonably. The service is minimal as expected for the...

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Thank Richard K
Dayton, Ohio
Reviewed 10 August 2015

Booked a room through priceline. Upon 7:30 pm arrival, no one was at front desk. Waited 10 minutes before finding someone to check us in. Lobby was messy, dirty and cluttered. Went to our room and found someone was occupying it. The hallway carpet was stained and lighting was dingy. The front desk personnel told us that the hotel was...

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2Thank beckycain
Milwaukee, Wisconsin
Reviewed 2 August 2015 via mobile

This is a great value hotel. The rooms are spacious, clean, and well appointed. The kitchen had a range, dishwasher, and microwave. The front desk staff is friendly, the grounds are well maintained, and it's in a nice area with shopping and restaurants nearby. Would highly recommend staying here.

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Thank Jack E
North Texas
Reviewed 25 July 2015

We have stayed here a couple af times and had an enjoyable stay. With a full kitchen it's easy to reorganize when you are on long trips. And lots of room to relax in. There has been plenty of room for our group of 5. Easy access, grills outside if you like grilling,or use the local eateries nearby. We plan...

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Thank twohalveswilltravel
Florida
Reviewed 16 July 2015

I've stayed at this hotel a few times over the last couple of years and I've never had a bad experience there. It isn't a high-end hotel with all the amenities and recently updated rooms, but you aren't paying anywhere near that amount of money either. I think it is a good value if you are simply looking for a...

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Thank History_Teacher6
Reviewed 27 June 2015 via mobile

First off the staff that checked me in didn't even say hello, much less thank you. The carpet in the hallway was the first thing I noticed in that it was terribly dirty. My room however was way worse than the hallway. The toilet looked like it hadn't been cleaned in a month, the bottom of the shower was stained...

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1Thank 1Chopperchick
Champaign-Urbana, Illinois
Reviewed 28 May 2015

The first time I flushed the toilet, it filled instead of emptied. I held the handle down to flush again, but then the water came up to the rim. Upon calling the front desk, they suggested that I plunge it and told me where the plunger was located! REALLY? I said no, and they offered me a different room. My...

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1Thank Deb B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Westlake

Address: 30360 Clemens Rd, Westlake, OH 44145-1015 (Formerly Extended Stay Deluxe)
Region: United States > Ohio > Westlake
Price Range: $104 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Westlake 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Extended Stay Westlake
Westlake Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Cleveland - Westlake staff and other travellers.
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Questions? Get answers from Extended Stay America - Cleveland - Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure any are better”
 of 5 bubbles jkn371, 1 Feb 2017 | Read review
“it is right next to a Sonesta Suites...try there.”
 of 5 bubbles czt2222, 2 Jun 2016 | Read review
“They are pet friendly, which is nice!”
 of 5 bubbles alexandramilliron, 28 May 2016 | Read review
“Great rooms for people with pets”
 of 5 bubbles ionamacs, 16 May 2016 | Read review
“Try to get to the back of the building. It's noisy in the morning.”
 of 5 bubbles clubnev, 7 Nov 2015 | Read review
5 of 5