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Extended Stay America - Cleveland - Westlake

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Traveller (47)
Room & Suite (32)
Dining (2)
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Overview
  • Excellent45%
  • Very good25%
  • Average12%
  • Poor8%
  • Terrible10%
Travellers talk about
“full kitchen”(21 reviews)
“granola bars”(7 reviews)
“grab and go”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Cleveland - Westlake
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Cleveland - Westlake
Special Offer: Save up to 10% TODAY!
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (179)
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Traveller rating
77
45
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LanguageEnglish
77
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23
15
19
Show reviews that mention
All reviewsfull kitchengranola barsgrab and goinstant oatmealhotel room was cleandish soapfree wifilarge bathroomfront desk staffcoffee tablean upgradesitting arealaundry roomice machinedecent breakfastlate at nightflat screen
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21 - 25 of 179 reviews
Reviewed 12 June 2017

Front desk staff excellent with great customer service! Housekeeping was lacking. Rooms should be checked prior to new guests, for cleanliness. Grab n go breakfast was ok. Price was appropriate for stay.More

Review collected in partnership with Extended Stay
Thank D9647NPangelas
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 13 June 2017

Thank you for sharing your experience at Extended Stay America - Cleveland - Westlake. We are glad to see you loved the service provided by our front desk associates and also found us to be a good value in the area. We appreciate your feedback...More

Reviewed 6 June 2017

Stopped here as a half way point in my trip. My room was clean. Plenty of towels for showers in the morning. Nice front clerk. I checked in very late and left early. Just a place to get a good sleep before continuing my trip....More

Review collected in partnership with Extended Stay
Thank colleenmT8949RK
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 8 June 2017

Colleen, thank you for staying at Extended Stay America - Cleveland – Westlake during your travels. We are so glad that we met all your needs and expectations for a comfortable experience. Thanks so much for your review. We can’t wait to welcome you back....More

Reviewed 17 May 2017

I stayed at this hotel while on business. It is located right off of I-90 in Westlake, an upscale suburb of Cleveland. The price was very reasonable, but I was extremely surprised that the room was very newly renovated. It was freshly painted with new...More

Thank Frank L
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 18 May 2017

Frank, thank you for including Extended Stay America - Cleveland - Westlake in your travel plans. We are delighted to read you found us to be a great value and that you liked your well-appointed room, along with our newly renovated facilities and courteous service....More

Reviewed 4 May 2017 via mobile

From my initial contact with the desk clerk I found this place lacking. The clerk wasn't very friendly, the elevator was dirty, the wifi didn't work as the clerk instructed (though he did find a solution and called me), the refrigerator was noisy (so I...More

Thank BillWeave
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 5 May 2017

Thank you for choosing to stay at our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure...More

Reviewed 19 April 2017 via mobile

The room was very clean, well laid-out, and quiet, and had everything I needed. The staff was friendly, informative, and responsive. The laundry room was very clean. I felt safe here. I stayed for over a week. Free wifi, free parking, free breakfast (coffee and...More

Thank SaltySue1
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 20 April 2017

It's so nice to read the wonderful review about your stay at Extended Stay America - Cleveland – Westlake. We are delighted to know you found your suite comfortable and were pleased with our amenities and service. Thank you so much for sharing your satisfaction...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$95 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$95 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (47)
Room & Suite (32)
Dining (2)
Questions & Answers
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Nate B
27 August 2016|
Answer
Response from James D | Reviewed this property |
Should. I happen to be there last time with a Van & Trailer. Was able to park it there.
0
Votes
Richard O
20 November 2015|
Answer
Response from Michael S | Reviewed this property |
I do not know what the question is . I do not blame them for leaving . I did not share the same experience , but if it is a problem then we should not recommend this Hotel . Sorry for a bad experience .
0
Votes
Room Tips
"Good staff great rooms pet friendly"
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"The suites are definitely a good deal, particularly if you will be staying multiple nights."
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"Ask for Room Number 118."
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"North facing rooms have a view of the woods. We have seen deer and turkey"
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