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Extended Stay America - Cleveland - Westlake

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Extended Stay America - Cleveland - Westlake
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152 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cleveland - Westlake
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Showing 152: English reviews
Toledo, Ohio
Reviewed 30 November 2012

Front desk person 'Ray' by telephone was most accomodating in my slight change to the reservation which was made by my niece via telephone. She had reserved two rooms - one for herself and one for my wife & I; unfortunately, she could not make the trip; so I asked Ray to cancel one of the rooms and he did...

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Helpful?
Thank James D
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

James D - I received a copy of your review, and wanted to thank you for letting everyone know your change in reservation was handled quickly and it was correct. I also want to thank you for letting me know the job the Ray, my Front Desk GSR did in taking care of you. It's great to hear that over...

Reviewed 30 November 2012 via mobile

I checked out of this hotel August 24th, I discovered yesterday that I left a beautiful robe that was a gift 2 me HANGING ON THE BACK OF THE BATHROOM DOOR AT THE HOTEL!!!! I'M STILL IN THE AREA so I called the hotel got a really efficient clerk that I remembered helped me while I was staying there named...

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Helpful?
Thank AUNTNAN80
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

AUNTNAN 80 - I received a copy of your review, and wanted to thank you for taking the time to fill it out and acknowledging Alex, my Front Desk GSR. I'm glad that we had your property and that you were able to have it returned. Thank you again for sharing your experience with us. We look forward to welcoming...

Richmond, Virginia
Reviewed 29 November 2012

Very friendly and efficient staff. Have stayed there during the Thanksgiving holiday as well as for thirty days during the previous month. The facility is convenient to a grocery store, gas station and plenty of eateries to meet one's taste buds. you also have easy access to interstate 90 going east to Cleveland or west toward Toledo. There is also...

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Thank Daniel H
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Daniel H - Thank you for taking the time to write a review of your stay. It's great to hear that the staff was friendly and efficient and that you find our location convenient for your shopping and traveling needs. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

Alexandria, Virginia
Reviewed 25 November 2012

The service was efficient and very helpful. The property is nicely set. It is close to Crocker park and restaurants. We had a reasonably bright room that was clean and comfortable. The microwave and kitchenette were very handy. The appliances were clean and worked well. This includes the fridge. We had a good night's sleep. There is a great fitness...

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Helpful?
Thank Daryl H
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Daryl H - Thank you for your great review of our property. It's great to hear that you found our rooms clean and comfortable. It is also nice to hear that you found our location and the restaurants along with shopping at Crocker Park convenient for your stay. Thank you again for sharing your experience with us. We look...

New York City, New York
Reviewed 19 November 2012

I recently stayed there for 3 nights. I chose it because I was travelling together with a colleague who had reserved a room in the 3-star hotel next door, but when I tried to reserve there no room was available. So I chose this one, based in part on the good reviews it had here. I did not expect much,...

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Thank Diffcult
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Difficult - I received a copy of your review, and wanted to thank you for taking the time to fill it out. It is very important to me to know what our guests feel about their stay and where we might improve. I'm glad that you found our beds to be comfortable and you liked the idea of the...

Westlake, Ohio
Reviewed 16 November 2012

I have to go there in a week I can't wait to see everyone! It has a great view outside my window and great location! Anything you need they have! Hi Guys! When I check in I always get the room I want! There fitness room is great, they have laundry and always a qarm blanket so I can snuggle...

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Thank Beth C
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Beth C - I appreciate you taking the time to write such a nice review of our hotel. It's great to hear that your coming back to visit and that you have taken advantage of the amenties we offer. Thank you again for sharing your experience with us. We look forward to seeing you again next week!

Reviewed 14 November 2012

Over this weekend we stayed in this hotel. We went little bit early for my son Tennis tournament. The front desk man is very nice .He gave the room immediately so we can freshen up .Inside the room is very spacious and clean.

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Thank Lata79
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Lata 79 - Thank you for taking the time to write a review of your stay. It's great to hear that our front desk person exhibited great customer service by making sure your room was ready and letting you check in early. For our guests traveling from out of town, we try our best to insure your room is...

Bay Village, Ohio
Reviewed 7 November 2012

Hello - Just wanted everyone to know this is a clean and VERY friendly place to stay. The management is exceptional and the front desk very helpful. I would tell anyone that needed somewhere to stay, that they should try this place. If you need anything, they help you. You are close to food and we even made food in...

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Thank Allison P
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Allison P - Thank you for taking the time to write a review of your stay. It's great to hear that you found our hotel to be a clean, friendly place to stay. The entire staff here is dedicated to taking care of our guests, insuring you have a clean comfortable room, and all the amenities you need for...

Atlanta, Georgia
Reviewed 7 November 2012

I stayed here in October while visiting family. The front desk staff was great and the reason I am writing this review. The staff was genuinely friendly and went out of there way to ensure my stay was a pleasant one. I was not familiar with the no-housekeeping approach to extended stays when I arrived; However, the staff explained how...

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Thank mjkvisitor
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear mjkvisitor - Thank you for taking the time to write a review of your stay. It's great to hear that the front desk performed great customer service and explained how we were different than your normal hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

Bay Village, Ohio
Reviewed 6 November 2012

We were among the hundreds of thousands of people who found themselves without power after Hurricane Sandy. We turned to the Westlake Ohio Extended Day Deluxe. They made us feel so welcome and made every effort to help us through this difficult time. All persons on the staff went beyond normal expectations and responded to families, pets and frustrations with...

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Helpful?
Thank Barbara W
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Barbara W. - I appreciate you taking the time to write such a nice review of my staff. It's great to hear that that my staff made every effort to help you and that you felt they went beyond what was expected. I can tell you that the staff of the ESD Westlake does take pride in helping our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Westlake

Address: 30360 Clemens Rd, Westlake, OH 44145-1015 (Formerly Extended Stay Deluxe)
Region: United States > Ohio > Westlake
Price Range: $103 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Westlake 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Extended Stay Westlake
Westlake Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Cleveland - Westlake staff and other travellers.
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Questions? Get answers from Extended Stay America - Cleveland - Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure any are better”
 of 5 bubbles jkn371, 1 Feb 2017 | Read review
“it is right next to a Sonesta Suites...try there.”
 of 5 bubbles czt2222, 2 Jun 2016 | Read review
“They are pet friendly, which is nice!”
 of 5 bubbles alexandramilliron, 28 May 2016 | Read review
“Great rooms for people with pets”
 of 5 bubbles ionamacs, 16 May 2016 | Read review
“Try to get to the back of the building. It's noisy in the morning.”
 of 5 bubbles clubnev, 7 Nov 2015 | Read review
5 of 5