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Residence Inn Oklahoma City South/Crossroads Mall

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Residence Inn Oklahoma City South\/Crossroads Mall
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131 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Oklahoma City South/Crossroads Mall
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Showing 131: English reviews
Reviewed 9 July 2016 via mobile

Our family stayed here for the night and were pleased with our accommodations. The beds were comfy, the rooms spacious, the breakfast was good. My main issue with the place was the $100 pet fee whether you have one or two dogs or you were staying one night or an entire month. This was the highest I have found so...

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Helpful?
Thank Cheryl K
Ben H, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for your candid review about your recent stay with us. We appreciate the honesty in regards to your Pet fee and the experience you have had with us. we will use your comments to improve our guest satisfaction. We appreciate your loyalty to the Marriott Brand and hope that you will give us another chance to better serve...

Grand Forks, North Dakota
Reviewed 26 June 2016

Stayed here for 2 weeks on business and, to be honest, they were falling short of my expectations and past experiences with the Residence Inn chain. I'm a bit of a clean freak, not that everything has to be sanitized every day, but I expect a certain level of clean. After a few days I noticed that the floor in...

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Helpful?
Thank FedAgent1896
Ben H, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered with our housekeeping department. Please know that this has been addressed with our room attendants to better prevent this in the future. We definitely understand that when you with a Marriott brand, you set expectations and I apologize that...

Baytown, Texas
Reviewed 31 May 2016

Hotel itself is clean.. We got a suite with 2 bedrooms and both beds were hard and not comfortable. The foldout sofa my son slept on was so bad he ended up sleeping on the floor even though we had the front desk bring him another one. This is in a good location, I don't know why they include the...

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Helpful?
1Thank candacej2009
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear candacej2009, Thank you very much for taking the time to complete a review regarding your stay with us. I am very sorry we fell short of meeting your expectations, but please know that we appreciate feedback such as yours so we can take the much needed steps to enhance our service delivery. We hope you would be willing to...

Sedona, Arizona
Reviewed 1 May 2016

Marriott continues to impress in the hotel industry. I prefer their Residence Inn brand to Marriott Courtyard. We didn't hear any traffic noise whatsoever from I-240. The rooms are suites with separated bedroom, living room and kitchen. The mattress and pillows were very comfortable; the comforter, sheets, and bed linens are higher end natural cotton fiber and CLEAN. There is...

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Helpful?
Thank WorldSprinter18
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear WorldSprinter18, Thank you so much for the great review of our beautiful hotel! I look forward to sharing your comments with my team during our morning meeting. Please be sure to visit us again when you pass back through OKC. Best Regards, Mike Brunger General Manager

Austin, Texas
Reviewed 5 April 2016 via mobile

Stayed with family in a 2 bedroom, 2 bath unit. Great layout. Front desk staff very helpful and friendly. Breakfast was so-so. Only real negative was the sleeper sofa mattress which was a nightmare and should have been trashed long ago. Other than that, we would stay there again.

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Helpful?
Thank JxB1000
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear JxB1000, Thank you for taking the time to write a review regarding your stay with us. I am going to follow up with you by phone later today. I do hope your drive to Austin was uneventful! Best Regards, Mike Brunger

Las Vegas, Nevada
Reviewed 3 April 2016

Room was clean and functioning, the front desk help was exceptional. We drove up the night before to check out the property and the front desk clerk was very busy, but was overly helpful and courteous. We also met some really great people staying there on business. The food for their mixers was much better than previous Residence Inn's I...

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Helpful?
Thank Edgy247
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear EdgyCNC, Thank you for the FIVE STAR REVIEW! We are so please that your stay was wonderful and we look forward to your return. Best Regards, Mike Brunger General Manager

Brooklyn Park, Minnesota
Reviewed 30 March 2016

A great location, nice pool, great food at breakfast. I requested a quiet room and was given one. Thank you! Our bedding wasn't as comfortable as what I expect at Marriott but we had a good night's sleep.

Review collected in partnership with this hotel
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Helpful?
Thank intuit2
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear intuit2, Thank you so much for the very kind review. I am so glad you were able to enjoy your time in Oklahoma City. Please come visit us again! Best Regards, Mike Brunger General Manager

Denton, Texas
Reviewed 26 March 2016

The front desk and common area, including breakfast and evening snacks were great. Housekeeping left a bit to be desired. The sheets and mattress cover were loose and bunched up. The rooms were dated in terms of decor.

Review collected in partnership with this hotel
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Helpful?
Thank Michael M
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Michael M, Thank you so much for staying with us and for taking the time to write a review. Thank you for your kind words regarding the desk staff and breakfast. We do strive to provide every guest with a comfortable, hassle free stay. I do apologize for the items you found in your guest room that certainly were...

Luling, Louisiana
Reviewed 26 March 2016

Outstanding people with a tremendous desire to be as attentive to every need of their guests. The breakfast every morning was more than adequate and the Mix at night 3 times a week was a welcome addition. This is the best overall Residence Inn I have stayed in and the staff was beyond excellent. I stayed at this facility for...

Review collected in partnership with this hotel
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Helpful?
Thank michaelbE8871NK
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear michaelbE8871NK, Thank you for the 5 Star review! We really appreciate you and hope you return very soon. Best Regards, Mike Brunger General Manager

Fort Worth, Texas
Reviewed 22 March 2016

Ask for extra towels and toilet paper-- we ran out of both. But everyone was very nice & it was clean with a comfortable bed and good food. The staff was very helpful but knowing we were a family of 4 we should have already has extra towels and a blanket for the sofa bed already in the room.

Review collected in partnership with this hotel
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Helpful?
Thank joepP9591UR
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear joepP9591UR, Thank you so much for the review and the very kind words regarding my team here in OKC. It is very much appreciated. I am very sorry about the lack of supplies left in your room - I know this must have been a huge inconvenience. We hope to see you all again in the near future! Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
A leader among Oklahoma City, OK hotels, Residence Inn South/Crossroads Mall is your home-away-from-home for short and extended-stays. Our central location is key. Find our comfortable Oklahoma City accommodations at the intersection of I-35 and I-240, just 10 minutes from Will Rogers World Airport, 5 miles from downtown and the Bricktown entertainment district and minutes from Tinker Air Force Base. Outshining other Oklahoma City extended stay hotels, we offer free breakfast, free Wi-Fi, on-site market, indoor pool, fitness center, SportCourt® and evening social hours with free light dinner (M-TH). Our sizeable suites feature separate living areas, fully-equipped kitchens and superb bedding for a full night's rest. Guests of Residence Inn South/Crossroads Mall should take advantage of enticing perks such as Marriott Rewards® and easy group booking. Whether relocating or visiting just a few days, make the favored choice of extended stay Oklahoma City, OK hotels: Residence Inn by Marriott OKC South. ... more   less 

Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149
Region: United States > Oklahoma > Oklahoma City
Price Range: $154 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Oklahoma City South/Crossroads Mall staff and other travellers.
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Questions? Get answers from Residence Inn Oklahoma City South/Crossroads Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Im a low floor type , so Im biased.”
 of 5 bubbles J8716SJrobr, 23 Feb 2017 | Read review
“Top floor was very quiet.”
 of 5 bubbles 2ROBCR, 14 Jul 2016 | Read review
“get a room on the end of the building near the stair well.”
 of 5 bubbles FedAgent1896, 25 Jun 2016 | Read review
“Inside rooms away from I-240”
 of 5 bubbles WorldSprinter18, 30 Apr 2016 | Read review
“New bedding”
 of 5 bubbles intuit2, 30 Mar 2016 | Read review
5 of 5