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it was good the staff was execellent the breakfast was ok rooms was clean the location of the hotel is good the they get good television got a place to deliver their the staff is friendly it was a full hotel
We checked in late for our reservation (10 pm). Front desk staff very nice and helpful. Our room was exceptionally nice and clean. We had plenty of room. Breakfast items were plentiful and good. Would stay here again.
As a Spire member, I stay at Holiday Inn Express all over the States. Rarely have I felt the need to complain, and never have I put a bad experience on here. However, I feel that people need to know about my experience. While here...More
Thank Ben M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Oklahoma City West-YukonResponded 23 September 2017
Hi Ben M,
Thank you for choosing to stay with us and for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this...More
I had a confirmed reservation through IHG at checkout the bill was $10 higher. When I challenged this the front desk clerk did correct it. She also informed me that their computer periodically overcharged guests and that "they don't do it on purpose ". Seems...More
Thank Allen S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Oklahoma City West-YukonResponded 30 August 2017
Hi Allen S!
Thanks for bringing your concern to our attention and choosing to stay at our hotel. I'm very sorry to learn about the issue with your final billing.
We strive to provide our guests exceptional facilities and a memorable stay. I've shared this...More
room was nice; unscheduled trip; they had only one room left and it was one with a jucuzzie; king bed and a pull-out bed/couch. Bathrooms were clean as was the jucuzzie; bed were comfortable. Linens and towels very clean. Staff were very nice.