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Phoenix Inn Suites Eugene

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260 Reviews from our TripAdvisor Community

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Showing 256: English reviews
Leeds, UK
Reviewed 3 August 2016

We stayed here for one night on our Oregon road trip. I believe this is part of a chain, but we had an excellent experience at the hotel. Check-in was friendly and efficient, our room was big, spotlessly clean and had very comfy beds. The check-in staff even found some milk for my son at bedtime, which was enormously appreciated....

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Helpful?
Thank Ramsden
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for 5 star review Ramsden! We are a part of a small chain of 4 Phoenix Inn Suites. The other locations include Albany, Salem, and Lake Oswego (Portland Suburb). I am so glad our staff was so accommodating for your family during your stay. Our staff aim to be helpful as possible here. We hope you visit us...

Palo Alto, California
Reviewed 2 August 2016 via mobile

This place is just 5 minutes drive away from University of Oregon. The hotel is modern and the front desk has friendly staff. Complementary hot breakfast offers waffles, eggs, sausages, rice, biscuits and gravy in addition to other regular breakfast items. My family of four had a suite for the night. We had three king size bed, microwave, refrigerator and...

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Helpful?
Thank Shirley C
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Shirley C- We really appreciate your review of our hotel! Our desk staff appreciate the kind words and can't wait to take care of you next time you are in town.

Napa, California
Reviewed 28 July 2016

The staff is friendly and very helpful. Check in was easy. We stayed for two nights and our room was very quiet. The beds were comfortable too. The continental breakfast looked great. We look forward to staying there again.

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Helpful?
1Thank disneymotherof3
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi disneymotherof3! Thank you writing such a great review. We look forward to having you again!

Saint Louis, Missouri
Reviewed 23 July 2016

The room was generally comfortable, but the layout with the sink outside of the bathroom is suboptimal and can be disturbing if another guest is sleeping. Bathroom fan very noisy. After our one night stay, we requested to use a room in mid afternoon to change clothes for a wedding and were denied, despite the availability of rooms. Very inflexible...

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Helpful?
Thank cary s
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Cary S- We really appreciate you taking the time to review us. I have brought up the fan concern to our maintenance staff to see if there is a remedy for that. I do apologize that you felt that were not accommodating. After a guest checks out, our housekeeping staff works hard to turn over the rooms in a...

Houston, Texas
Reviewed 21 July 2016

When we arrived to the hotel we were immediately impressed with the prettiness of the lobby. Check-in and check-out were a breeze and there are free cookies in the afternoon. The hotel rooms were very well maintained and the beds were comfortable. The complementary breakfast was good as well. If you're interested in visiting the University of Oregon this is...

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Helpful?
Thank Ana P
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your 5 stars Ana P! We really appreciate all of the nice comments and they have been passed along to the staff here. See you next time!

Reviewed 20 July 2016 via mobile

I was very impressed with our stay.. Beautiful clean room and a very yummy breakfast!! We are the breakfast outside on a little porch next to a river and some cute, joyful ducks, making it so much better for our little kiddos..:) We will definitely be back..:) Thank you!

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Helpful?
Thank Corina S
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

We aim at making an impression here, Corina S. Thank you for taking notice. Our ducks miss you and your family, we hope to see on your next Eugene trip!

Washington
Reviewed 18 July 2016

Clean, quiet, and conveniently located. Cookies most evenings and breakfast in the morning! Easy walk to University of Oregon campus. Several restaurants also nearby. Front desk staff very cheerful, friendly and helpful.

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Helpful?
Thank TravelBuff517
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your 5 stars TravelBuff517! Thank you for pointing out some of our best assets. We hope to see you soon!

Lincoln, Nebraska
Reviewed 18 July 2016

Closely located near the University of Eugene and trails to the river, but not a ton else. Staff was friendly and the rooms were clean. Free continental breakfast was also provided and included quite a few options.

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Helpful?
Thank tmagic11
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your kind comments tmagic11! We have been trying to expand our breakfast options and appreciate the feedback!

Reviewed 9 July 2016

Unfortunately I had to go to Eugene for other business during the Olympics Track and Field Trials. Room rates were triple what they should have been as all the motels took advantage of the young athletes. In really bad taste since most were financially strapped hopefuls. Front desk staff very nice. Rooms had a worn feel, not fresh. OK but...

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Helpful?
Thank Melinda C
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Melinda- I can assure you that we do place our rates very fair within our market. Thank you for your comments about our front desk! We are sorry that there was issues with the hot water while you were here. I have brought this to the attention of our maintenance staff for further investigation. We hope you will give...

San Diego
Reviewed 29 June 2016

Phoenix Inn is very convenient to the University of Oregon campus. The rooms are spacious and clean; the beds are comfortable. There is a bit of train noise if you stay in the rooms facing the main road, but it was not troublesome. I slept great! Breakfast is included as well. In addition, the shuttle bus to Portland Airport (not...

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Helpful?
Thank SDDisneyGirl
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi SDDisney Girl! I love your review. We are so happy that we exceeded your expectations with our complimentary amenities. I am elated that we will be seeing you for future stays. GO DUCKS! :)

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Phoenix Inn Suites Eugene

Address: 850 Franklin Boulevard, Eugene, OR 97403
Region: United States > Oregon > Eugene
Price Range: $147 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites Eugene 2.5*
Number of rooms: 95
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Also Known As:
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Hotel Eugene
Eugene Phoenix Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Inn Suites Eugene staff and other travellers.
5 questions
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Glens Falls, NY
Fossil, Oregon
4 months ago
San Antonio, Texas
over a year ago

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Questions? Get answers from Phoenix Inn Suites Eugene staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer the rooms on backside of the hotel overlooking the creek.”
 of 5 bubbles David_3223, 11 Mar 2017 | Read review
“stay away from the elevator--otherwise all good”
 of 5 bubbles gm884, 18 Feb 2017 | Read review
“Ask for south facing rooms to avoid the train horn.”
 of 5 bubbles W1056RXpats, 29 Nov 2016 | Read review
“4th floor was very quiet”
 of 5 bubbles Shalishan, 18 Nov 2016 | Read review
“Book a room near the back”
 of 5 bubbles wbensch, 21 Oct 2016 | Read review
5 of 5