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Extended Stay America - Portland - Hillsboro

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Traveller (21)
Room & Suite (41)
Dining (4)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Business Centre with Internet Access
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Centrally Located
Quiet
HOTEL CLASS
Hotel links
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169Reviews
70Photos
2Q+A
33Room tips
Traveller rating
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Popular mentions
could have been cleaner get what you pay for convenient location for us breakfast is a disappointment some staff could use a lesson in leaving their personal life at home while at work ! beds were ok for comfort
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Response from 00esa, Manager at Extended Stay America - Portland - Hillsboro
Responded 30 Nov 2018
Alisa, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we apologize for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
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Hotel's Favourite
Stayed here recently the reviews online where horrible. I found this hotel quiet,clean, conveniently located and Staff was very nice and helpful. Would highly recommend it to all my family and friends
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Response from 00esa, Manager at Extended Stay America - Portland - Hillsboro
Responded 26 Jun 2018
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
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I visited this hotel on a business trip, what a huge disappointment. The hotel is almost seedy, dirty floors, etc. Got to my room, (suite) what a bad joke, decent kitchen, to bad there is NO silverware, glasses, plates,mugs, anything. The only thing you can do in this kitchen is
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Response from 00esa, Manager at Extended Stay America - Portland - Hillsboro
Responded 2 Oct 2018
Thanks for being our guest. We offer our sincere apologies for the cleanliness issue and for not explaining our kitchenware policy to you upon arrival. Your feedback has been shared with the housekeeping and maintenance team to review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel, so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
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+2
Hello, We are sharing our overnight stay with you because we feel we were way overcharged for the kind of room, and the cleanliness that was not offered , and our bad experience. The bed had Black Hairs in the sheets and they didn't look clean and too wrinkled like someone had
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Response from 00esa, Manager at Extended Stay America - Portland - Hillsboro
Responded 10 Aug 2018
Kemberly, thank you for being our guest. We sincerely apologize that you and your family encountered so many difficulties during your stay with us and for the inconvenience it caused. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We would like to regain your trust and hope you all will give us that chance in the future. Sincerely, Hotel Management
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I had never stayed at Extended Stay before. The room was average, beds and pillows were comfortable. Had to ask four times for kitchen articles and finally went down and carried them up myself. There were cooking odors in the halls, since people do live there for longer periods
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Response from 00esa, Manager at Extended Stay America - Portland - Hillsboro
Responded 9 Aug 2018
Mary, thank for sharing your feedback online. Although you liked certain offerings and had an overall pleasant stay, we apologize for the difficulties you encountered here. Your feedback is discussed with appropriate individuals as it will help us improve our facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
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No. Neither of us smoke so it was not an issue, but I believe there is a smoking area outside. A quick call to the front desk should get you the answer, though.
0 votes
No, unfortunatly we do not offer that service.
0 votes
"Don't book here. They may cancel your reservation and then you will be stuck looking for another one for your family."
"The "one bedroom" mini-suites do not have a separate bedroom. They are really studio mini-suites."
"Do not book a double bed room. A single bed 'MAY' be better?"
"Ground floor rooms very quiet."
"east side or the north side (back) rooms are the quietest rooms. If you have kids going to the pool. Then stay on the west side."
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PRICE RANGE
US$111 - US$178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe portland-hillsboro-cornell hotel hillsboroextended stay hillsborohillsboro extended stay
FORMERLY KNOWN AS
Extended Stay Deluxe
LOCATION
United StatesOregonHillsboro
NUMBER OF ROOMS
136
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