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All reviewssmelled stronglyinstant oatmealgrab and gowhole foods storehome baseroom was spacioushandicap accessible roomhotel chainfull kitchentwo monthsstores and restaurantsa great place to staylots of parkingwould stay here againgreat propertyeasy accesschecking in
Horrible Customer Service/Experience.
Travelling from out of state and had reservations that were booked over a month ahead. On our way to our destination, we received an email saying that they were cancelling our reservations due to them overbooking themselves. Called Hotel.com (booked with them)...More
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 1 week ago
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More
Stayed here recently the reviews online where horrible. I found this hotel quiet,clean, conveniently located and Staff was very nice and helpful. Would highly recommend it to all my family and friendsMore
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 3 weeks ago
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. Thanks again for recommending us to future guests. We look...More
While the location was great and room was typical "extended stay" the service bummed us.
First the receptionist gave us the wrong key and we had to walk all the way back to get the right one. I was extremely annoyed to see there were...More
1 Thank msilvy
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 7 May 2018
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs, but we are sorry for the poor service you experienced during your stay. We have shared your feedback with our front desk team...More
We have been staying here since the beginning of February. When we first checked in we were at the opposite end of the hotel and it was difficult for my partner to walk to the handicap parking which was at the front of the hotel....More
Thank Karen W
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 28 March 2018
Karen, thank you for choosing Extended Stay America and sharing a fabulous review. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best stay possible. Feedback...More
Clean, modern, great location for a modest price. This was a great value...if we need to we would come back to this hotel again. The staff were very friendly and accommodating. Extended Stay is a great value for the price for sure.More
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1 Thank jaymI6706NN
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 4 February 2018
Jay, it is a pleasure to know you were impressed with our location ideal for your needs and that you had an excellent stay with us. Thank you for recommending Extended Stay America as a great value for money, and we look forward to serving...More