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Quality Inn Madras

12 SW 4th St, Madras, OR 97741-1427
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (20)
Room & Suite (34)
Dining (8)
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A note from Quality Inn Madras
Updated 02/06/20


#2 of 5 hotels in Madras
GreenLeaders Bronze level

Finding an ideal family-friendly hotel in Madras does not have to be difficult. Welcome to Quality Inn Madras, a nice option for travellers like you.

Best Western Madras is a family-friendly hotel offering a flat screen TV in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features 24 hour front desk, express check-in and check-out, and newspaper. Plus, guests can enjoy a pool and breakfast, which have made this a popular choice among travellers visiting Madras. For guests with a vehicle, free parking is available.

If you like Asian restaurants, Quality Inn Madras is conveniently located near Ding Ho Family Restaurant.

If you’re looking for things to do, you can check out Round Butte Overlook Park (0.7 mi), which is a popular attraction amongst tourists, and it is within walking distance.

Quality Inn Madras looks forward to welcoming you on your visit to Madras.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Meeting rooms
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located


Full view
40Car recommended
Grade: 40 out of 100
22Restaurantswithin 1 km
0Attractionswithin 1 km
188Reviews0Q+A35Room tips
Traveller rating
  • 49
  • 68
  • 42
  • 17
  • 12
Time of year
Traveller type
Selected filters
  • Filter
  • English
Popular mentions
Jessie B wrote a review Aug 2021
1 contribution
We spent one night at the Quality Inn in Madras OR and it was absolutely disgusting. We stayed in Room 116 on 8/17/21. The room had dog pee on the carpet, a fingernail in the bed, black mold all over the bathroom, some kind of residue on the bed sheets/blankets, and the lock on the door was broken so we put a chair infront of the door which could have been a fire hazard. When we tried to call the front desk our room phone was not working so we had to call on our cellphones. When the front desk answered they did not offer to move us or help us, instead they said they wrote it all down and would contact management. I did not hear back from management so I called them and they did not seem to be concerned about the health issues that are present in that room. They also are not acknowledging the safety issues that were apparent in that room as well. The owner is Clifford Reynolds but I have not been able to get into contact with him yet.
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Date of stay: August 2021
Sleep Quality
Room Tip: Do not choose a room here
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Cedar H wrote a review Jul 2021
1 contribution
I wish I could leave a zero star review. Our trailer hub broke off as we drove into Madras and we needed a place to stay overnight while we had it repaired - we were stressed and didn’t have the chance to compare local hotels. This Quality Inn was the first hotel we saw and we just went for it. First thing we noticed was that the pool and hot tub were empty and filled with construction tools even though we paid full price for our room and they did not tell us at check in that they were out of commission. We walked passed the construction equipment to get to our room on the ground floor. The room had working A/C and it was over 100+ degrees that day which gave us a temporary sigh of relief. That relief turned to concern when we turned on the lights and got a glimpse of the horror-movie-scene which was the carpet. The carpet was covered in mystery stains; dark red big stain (literally looked like blood) between the chair and the bed, giant puddle looking stain under the A/C unit, and smaller (but equally concerning) stains throughout the room. When my boyfriend picked up the remote to the TV it felt greasy and we ended up wiping everything with alcohol wipes. I unfolded a bathroom towel to use as a barrier between the bed pillow and my head. When I opened the towel there were long dark brown hairs folded up inside; neither my boyfriend or I have long dark brown hair. When I grabbed a different, smaller towel to wash my face with, it also had (someone else’s) hair folded up inside. At this point, I wanted to change hotel rooms but our main focus was getting the hub on our trailer fixed so I just sucked it up. At 8am the next morning my boyfriend went to meet the mechanic and I kept sleeping. A couple minutes later I heard people yelling to each other right outside my door. Turns out they were construction workers that were there to do a full demolition of the room next door to me. At around 8:30/8:45 the constant banging and construction noises started. Literally on the wall adjacent to our room. Did I mention we had our two dogs with us? So every time there was a loud bang on the wall our bigger dog would bark because he thought someone was knocking on our door. Meanwhile my little dog was terrified and shaking the whole time. (We were not told ahead of time that this construction would be happening. We were charged full price for this room.) When I went to take the dogs outside the walkway had all the furniture from the room next door piled up blocking that direction. I looked inside the room next door and there were construction workers pulling up all the carpet. I looked for a grass area to walk my dogs and to my surprise there wasn’t one. The poop bag dispensers in the parking lot were empty. Most “dog friendly” hotels have an area designated for them to use the bathroom. I ended up walking my dogs on a gravel parking lot out back. While in the parking lot I noticed all the mattresses that they were throwing away from all the rooms that they were renovating. These mattresses were disgusting and covered in stains. It gave me a terrible mental image of the mattress that I had just slept on. Because we were not given a renovated room - we were given one of the last non-renovated rooms that was directly next door to a room being renovated. I assumed hotels cleaned or switched out their mattresses regularly. I work remotely and had no choice but to try to do some work from that hotel room. I could not take calls and had to be muted throughout my zoom meeting and was unable to present. The loud construction noises continued into the afternoon. The mechanic needed more time to fix our hub so I, unfortunately, had to extend our check out. As the mechanic continued to work we eventually realized we might have to stay another night at this dreaded hotel. In order to stay past noon we had to pay for yet another full price night. $130/night for some of the worst accommodations we have ever experienced (and we travel regularly). My boyfriend asked for a discount on the room considering all the circumstances and the woman at the desk said she didn’t have the authority to do that but said she’d speak to her manager. We couldn’t take it another night. We left the trailer and boat with the mechanic in Madras and drove to Bend to stay with friends. Thank goodness because we were able to salvage some of our vacation. Our friends did MUCH more to make sure we were comfortable than the hotel service that we had just paid $130/night. Unfortunately we ended up paying for two full nights at the Quality Inn despite the fact that we only stayed one night and a couple hours into the next day. We are not typically the kind of people to ask for discounts but I’m sure you can imagine why we asked for a discount in this situation. A week passes - Teena from the front desk writes us an email. She says she spoke with the management and they could not offer us a discount on the room but not to worry because all of the hotel was now renovated and the pool and hot tub are fully functional again. All the issues WE experienced have since been “resolved”. Her email response to us completely negated the fact that our experience was terrible. We were expecting to receive an email from her management considering she didn’t have the authority to give discounts. She was condescending and rude in her email and thanked us (?) for leaving a smell of marijuana in the room. We had marijuana in our room because we are adults in Oregon however we did not consume in the hotel room. Her email was unexpected and unnecessary. She essentially emailed us just to be condescending and rude because she nothing new to say or offer. We will never stay at the Madras Quality Inn again. We will not spend our money with Quality Inn or any Choice Hotel again after this experience. Are hotels a dying trend like malls and taxi cabs? This experience just encourages me to spend my money with a short term rental / Airbnb / vrbo. “Choice Hotels” owns many hotel brands across the country and it’s obvious they don’t value their customers. Are we all better off supporting local people / families by spending our money with short term rentals? I’m thinking the answer is yes.
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Date of stay: July 2021
Sleep Quality
cathyg452 wrote a review Jul 2021
West Linn2 contributions
July 2021 - Details discussed with Sonja about having bottom level rooms prior to our trip did not get noted on our 3 family reservation. No one knew anything about it. Being that I prefer "no stairs" they put us, due to me complaining, on the lower level. Rest of our group was upstairs. I'm sorry but the rooms are disgusting, carpets are dirty. and they smell bad. Upon our check-in, Diana asked me if I wanted daily house-keeping, I said YES please. That didn't happen either. I asked to speak with a manager, that never happened either. NOTE TO MANAGEMENT/OWNERS: Why in the world are you in the hotel business? . When I go to book reservations next year, it won't be here.
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Date of stay: July 2021
Sleep Quality
Room Tip: On our stay, I viewed 3 rooms and they were all not great. We settled on the 1 room that...
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CaliforniaTraveldiva wrote a review Jul 2020
Washington37 contributions4 helpful votes
Very clean room and facility. Asked for a ground-floor room when we arrived, and they offered ADA room, which was ready with a.c. already on. Wonderful bed and shower. Well lit room that seemed larger than most. Breakfast could have had a few more items to offer. With distancing in place, it was no longer fix your own, but what they offered was quite limited. Would stay again when things are back to normal.
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Date of stay: June 2020
Sleep Quality
Pauline O wrote a review Mar 2020
Armstrong, Canada57 contributions20 helpful votes
On our way to California and looking for a reasonably priced hotel. We were warmly welcomed and given a very nice room. It overlooked the road but was very quiet. I would be happy to stop there again. the included breakfast was simple but adequate.
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Date of stay: February 2020
US$71 - US$109 (Based on Average Rates for a Standard Room)
madras best western, best western madras hotel
United StatesOregonCentral OregonMadras
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Frequently Asked Questions about Quality Inn Madras
Which popular attractions are close to Quality Inn Madras?
Nearby attractions include Round Butte Overlook Park (1.1 km).
What are some of the property amenities at Quality Inn Madras?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Quality Inn Madras?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Quality Inn Madras?
Yes, free parking is available to guests.
What are some restaurants close to Quality Inn Madras?
Conveniently located restaurants include Rio, Black Bear Diner, and Eagle Bakery.
Are there opportunities to exercise at Quality Inn Madras?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Quality Inn Madras located near the city centre?
Yes, it is 0.3 km away from the centre of Madras.
Are any cleaning services offered at Quality Inn Madras?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Quality Inn Madras?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Quality Inn Madras offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Quality Inn Madras accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.