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SpringHill Suites Portland Airport

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SpringHill Suites Portland Airport
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258 Reviews from our TripAdvisor Community

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Showing 255: English reviews
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Los Angeles, California
Reviewed yesterday NEW

My room was very dirty! Floor stained, bed and pillows were dirty. I complained to staff and nothing was done, was told no other rooms available. Complained to the general manager and she was extremely rude and also offered zero help. She kept arguing that nothing was wrong with the room. I have never been treated so poorly at any...

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Helpful?
Thank travelm0m123
New York
Reviewed 1 week ago

To start, the hotel shuttle from PDX is very confusing- multiple hotels served by one run, this hotel seems to have its own shuttle - but all say Marriott. The ac was awful- it was off or blasting cold air directly on the bed. Noise: Not fun listening to every toilet flush from surrounding rooms. Clock: Please please please get...

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Helpful?
Thank Pat22202
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Pat22202, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Our apologize for the shuttle confusion and the difficulties with the clock in your room. We will share your message appropriately within the organization. We are always looking for new ways to improve our hotel to deliver...

Reviewed 3 weeks ago via mobile

Stayed here for a business trip for 2 days, as I had a early flight I chose due to the proximity to the airport The Good - it's near the airport The Bad - it's near the airport- the first part of the night there are flights every 15min. At 3.00 in the morning the freight trains start rolling by...

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Helpful?
Thank Stephen H
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Stephen H., I apologize for the noise caused by the planes, trains and automobiles. It is the one down fall of staying near the airport. We will be discussing ways to eliminate or at least decrease the noise heard in the rooms during our next remodel. Your feedback is integral to our ability to continue to improve our service....

Everett, Washington
Reviewed 3 weeks ago

I got two rooms here and managed to make a major nuisance of myself. First my key card didn't work because I put it next to my phone, then I managed to drop my keys down the elevator shaft. Josiah, at the front counter, took it all in stride and always with a smile. He even got my keys out...

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Helpful?
Thank Athena M
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Athena M, Thank you for taking the time to hive us your feedback I am delighted to hear you enjoyed your stay with us. We strive to not only met but to exceed your expectations. Please come stay with us again when ever you visit Portland. Have a good day.-Ambrosia-front office manager

Illinois
Reviewed 3 weeks ago

Upon arriving at PDX, had to choose between the Fairfield Inn (FI) and the Springhill Suites (SHS). The FI was 30.00 less, but the Springhill Suites breakfasts are typically much better. I made a mistake. The SHS breakfast was worse than most FI breakfasts. No cut fruit, just hand fruit (pears, bananas). Exercise room was small. Reviews for FI were...

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Helpful?
Thank sjtol
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Sjtol, Thank you for taking the time to give us your feedback. I do apologize our breakfast did not meet your expectations. We were following Marriott's SHS breakfast guidelines. Please come stay with us again when ever your travel needs bring you back to Portland. Have a good day. Ambrosia-Front office manager

Orem, Utah
Reviewed 3 weeks ago via mobile

This is the only reason I can't give 5 stars. There was a place for a waffle maker but no waffle maker. So sad. We have stayed before at this hotel. We have always been able to find parking and been treated kindly. It is in a good location to the airport and very clean. We enjoyed our brief stay

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Helpful?
Thank Becky M
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Becky M, Thank you for taking the time to give us your feedback. Besides the breakfast I am delighted to hear you enjoyed your stay with us . I do apologize we didn't met your expectations with our breakfast. Unfortunately we only do waffles on weekends because we have to follow Marriott's SHS breakfast guidelines. Please come stay with...

Reviewed 4 weeks ago

I wanted to express how disappointed I was in the choice of this hotel. First, the parking is horrendous. It's obviously an on-going problem because when I checked in, the front desk clerk told me if I need to park in front of the hotel next door, to do so. I'm assuming the Holiday Inn Express next door was owned...

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Helpful?
Thank GreggTNY
PDXSH, General Manager at SpringHill Suites Portland Airport, responded to this review

GreggTNY, We are aware that we have very limited parking and we try to direct people were they can park that is the best lit and on our property. We do have the same owners as the HI Express and we like to let people know they can park on there property as well. We are very sorry if we...

Saskatoon, Canada
Reviewed 17 March 2017

My wife and I stayed here for one night to be close to the airport for an early morning flight, although after staying here for the night we both agreed that this hotel would also be good to come back to as a getaway hotel due to the shuttle service to a nearby MAX train stop which will get you...

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Helpful?
Thank Rick Z
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Rick Z, As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear...

Salt Lake City, Utah
Reviewed 17 March 2017

This was my first time staying at a Marriott Hotel. This was by far the best lodging experience that I have had. It was close to the airport and very clean. The front desk ladies were very polite and helpful. The room I had was very nice and the bed very comfortable. Did not have the opportunity to try to...

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Helpful?
Thank trishababy41
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Tasha, As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Come stay with us again whenever your travel needs bring you back to Portland. Ambrosia-front office manager

MOSCOW
Reviewed 10 February 2017 via mobile

Nicely maintained Springhill's. No surprises, great customer service was a friendly attentive staff. Decide to breakfast. Rooms are clean and have a great workspace. Coffee in the room. Had some difficult with ow long it took for the shower to warm up. Maybe it was that this room was on the 5th floor, but it took a long time. Everything...

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Helpful?
Thank ALEX P
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear ALEX P, Thank you for taking the time to give us your feedback. I am delighted to hear you had a good stay with us. We strive to make every guest's stay an enjoyable one. Please come stay with us again the next time your travel plans bring you to Portland. Have a great day. Ambrosia -Front office manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Portland Airport

Address: 11922 NE Airport Way, Portland, OR 97220-1078
Region: United States > Oregon > Portland
Price Range: $179 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Portland Airport 3*
Number of rooms: 82
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Also Known As:
Springhill Suites Portland Airport Hotel Portland
Portland Springhill Suites
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Portland Airport staff and other travellers.
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Bristow, Virginia
over a year ago

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Questions? Get answers from SpringHill Suites Portland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here unless your okay with filthy rooms!”
travelm0m123, 28 Apr 2017 | Read review
“go somewhere else”
Pat22202, 20 Apr 2017 | Read review
“Come back to the hotel and park earlier in the evening if you want any chance of parking around the hotel you booked.”
GreggTNY, 29 Mar 2017 | Read review
“I would suggest a Jr. Suite.”
trishababy41, 16 Mar 2017 | Read review
“First floor is best given the pace of the elevator”
SKR944, 17 Nov 2016 | Read review
5 of 5