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Phoenix Inn Suites Salem

277 reviews
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Traveller (24)
Room & Suite (22)
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Overview
  • Excellent32%
  • Very good40%
  • Average16%
  • Poor9%
  • Terrible3%
Travellers talk about
“waffles”(24 reviews)
“front desk”(40 reviews)
“breakfast room”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Phoenix Inn Suites Salem
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Hotel packages
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (277)Write a Review
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All reviewswafflesfront deskbreakfast roombiscuits and gravydouble sinksgreat pillowsstores and restaurantshotel is cleanstay there againhard boiled eggsmicrowave and fridgesitting areacoffee makerroad tripstayed nightsrooms are largeincluded breakfast
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1 - 5 of 274 reviews
Reviewed 1 week ago

Room and reception were fine. Breakfast was ok. This is not a high end place so expectations should be tempered. Lots better than the low end cut rate places and a good deal for the cost. Would stay there again for one night.More

Thank Paul D
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 4 days ago

Paul D, Thank you for your review and feedback. Our staff takes great pride in our property and works tirelessly to provide our guests with excellent customer service and top not accommodations. Also, during your next stay make sure you stop by the front desk...More

Hotel's Favourite
Reviewed 17 September 2017 via mobile

Beautiful, clean large room. Comfy king size bed. Rejuvenating shower. Our dogs loved the "backyard." Adjacent to Petco, Rite Aid and Trader Joe's! We still have one more night here but I'm giving this place top rating NOW!

Thank Julie W
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 23 September 2017

Julie W Thank you so much for your review! It's great to hear you (and your dogs!) enjoyed your stay. We look forward to welcoming you back next time you're in Salem.

Reviewed 17 January 2018

We stayed two nights in December and found the staff friendly, the rooms spotlessly clean and the breakfasts to be far above the norm. The malted waffles were delicious and the woman working in the breakfast room was so friendly and helpful we tipped her...More

Thank tamikinney2
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 4 weeks ago

tamikinney2, Thank you so much for your excellent review, we're glad to hear you enjoyed your stay! I will make sure to pass along your kind words to the rest of the staff. We look forward to welcoming you back next time you're in Salem!

Reviewed 14 January 2018

We gathered as a family at this hotel and members of our clan really enjoyed our stay at this wonderful place. We had an slight issue with a leaky shower knob in our room and we feared a stern lecture or maybe even an argument...More

Thank Scourge-of-God
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 16 January 2018

Scourge-of-God, Wow! Thank you for your excellent review, we're so glad you enjoyed your stay! I will make sure to pass along your kudos to the staff. We look forward to welcoming you back next time you're in Salem.

Reviewed 3 January 2018 via mobile

First why it doesn’t get 4 or 5 stars: This hotel is old, the area appears a little sketchy, and the breakfast is just ok. Why 3?: Each person at the front desk was knoweledgable, friendly, and accommodating. Suzanna in the breakfast area is a...More

Thank Kae P
Response from Michelle D, General Manager at Phoenix Inn Suites SalemResponded 5 January 2018

Kae P, Thank you for your review and the kind words about our staff, they truly are wonderful and work incredibly hard to make sure our guests enjoy their stay. It's great to hear you appreciated the amenities around the hotel, water pressure and the...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$94 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Salem
#8 Business Hotel in Salem
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$94 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Salem
#8 Business Hotel in Salem
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (22)
Pool & Beach (4)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Jessy M
30 November 2015|
AnswerShow all 5 answers
Response from Michelle D | Property representative |
Michelle, Thank you for the fro contacting us with your question. Unfortunately the pool is for registered guest only. If you have any other questions please give us a call.
0
Votes
Julie W
6 June 2015|
Answer
Response from Michelle D | Property representative |
Julie, Unfortunately the hotel doesn't have a shuttle service. Down town Salem has many dinning options and the city center Mall. We can call a taxi service to get you to and from when you are ready.
0
Votes
fdpolar
10 May 2015|
AnswerShow all 3 answers
Response from Michelle D | Property representative |
The is a shuttle service called Hut Shuttle. I operates out of the Red lion which is located right off I5. They have scheduled times and you do need to book ahead. It is a nice form of transportation to and from the airport... More
0
Votes
Room Tips
"There are suites that have divided bed room areas and also a few older rooms that still has a Jacuzzi in them."
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"Even 5 rooms from the elevator - noise was not a problem...."
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"The ground floor rooms on the north side face a giant hedge, which provide both privacy and quiet."
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"4th floor, south side away from elevator and pool"
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