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Phoenix Inn Suites South Salem

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#7 of 23 Hotels in Salem
Certificate of Excellence
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Phoenix Inn Suites South Salem
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238 Reviews from our TripAdvisor Community

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There are newer reviews for Phoenix Inn Suites South Salem
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Showing 236: English reviews
Roseburg, Oregon
Reviewed 13 September 2015

will only stay here if staying in Salem. Rooms always clean. Staff always super nice and helpful. Miss Sue in the breakfast room makes your complimentary breakfast feel like you're eating in her house due to the comfort level in the very small facility she has to work in.

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Helpful?
Thank Brenda W
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Brenda W, Thank you for your excellent review and continued patronage! We are so happy to hear we're your go-to hotel when staying in Salem. Your kind words about our breakfast attendant will be shared with the entire staff, I'll make sure she receives your kudos myself! We look forward to the next time you're in Salem!

Provo, Utah
Reviewed 11 September 2015

After a busy day of sightseeing in and around Portland and surrounding cities, this hotel provided both relaxation and comfort. While the indoor spa was a bit too warm, it did serve to soothe tired muscles. The room provided very comfortable beds, and we're very quiet. They were also spacious and arranged so that families could achieve needed privacy, as...

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Helpful?
Thank MountainMumsie
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

MountainMumsie, Thank you for your review, we appreciate your feedback and are so glad you enjoyed your stay! It's great to hear you appreciated the layout of the room and the accessibility to the appliances. Thank you again for your review, we hope to see you again next time you're in Salem.

anchorage
Reviewed 8 September 2015

I stayed here on a recent trip to see my daughter at college. And, was so pleased with the value, I booked for another upcoming trip. The building seems like its older but had a recent renovation. The folks we encountered at the front desk were all friendly. It was also very quiet for being right next to a busy...

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Helpful?
Thank javaspice
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

javaspice, Thank you for your detailed review! We are so happy to hear you enjoyed your stay! We are always looking for ways to improve our guests experiences and appreciate your feedback about adding a second waffle maker. Thank you again for your review and continued patronage, we look forward to seeing you again the next time you're in Salem!

Hamilton, Montana
Reviewed 29 August 2015 via mobile

The hotel was very nice. Spacious rooms with refrigerator, coffee maker, real glasses, ceramic mugs, and microwave, all great things to have when staying for a few days. The pressure of the water in the shower was excellent and the water never got cold. AC worked great! Pool and hot tub was nice to use after being on the road...

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Helpful?
1Thank equinegamer
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear equinegame, Thank you for taking the time to review our hotel! We appreciate your feedback and positive rating. The areas you felt we could improve will be discussed with our maintenance engineer and addressed! Thank you again for your feedback, we hope to see you again next time your in the area.

Los Angeles
Reviewed 29 August 2015

Nothing can beat the value of this hotel. It's a generally clean hotel with spacious room. I traveled with my wife and 2 kids. They are happy about the room and the check in and out process. They generously provided 24 hour coffee, decaf, and hot water in the lobby. Breakfast is okay. They have sausage, scrambled egg (that tastes...

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Helpful?
1Thank Swanwil
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Swanwil, Thank you for taking the time to review our hotel. We appreciate your feedback and are glad you enjoyed your stay overall. I am very sorry to hear you felt you didn't receive the best customer service, I will make sure this is discussed with the staff so it's avoided in the future. Thank you again for your...

Colorado Springs, Colorado
Reviewed 25 August 2015

We found the hotel and thought we would give it a try. My son got sick and I have found most of the time people are not very nice when they have to clean up a mess. The hotel staff was incredible!! They were so nice and understanding. They told me thank you for telling me and not a problem....

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Helpful?
Thank Linda O
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Linda O, Thank you for your review! It's great to hear you enjoyed your stay and appreciated the treatment you and your family received from the staff. Thank you again for your review and we hope your son is feeling better!

Seattle
Reviewed 25 August 2015

Found this budget property on TripAdvisor, and was very pleased. Room was spacious, and parts appeared to have been recently remodeled. Nice touches like actual glass glasses and ceramic coffee cups, VERY unusual in this price-range! I used the small indoor swimming pool and liked it; did not try the breakfast. Wi-fi was fine. Downsides are that there's one elevator...

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Helpful?
Thank notmicro
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear notmicro, Thank you for taking the time to review your recent stay! We're glad you enjoyed your time at our property and appreciate the feedback. I apologize about the water pressure issue and will discuss it with our maintenance engineer. Thank you again for your review, we hope to see you again next time you're in Salem.

toronto
Reviewed 18 August 2015

Had a rough day of driving so found the Phoenix Inn Suites and knocked out for the night. Woke up and went down for breakfast and was greeting by the lovely Suzie. She is attentive, efficient and friendly and watching her bustle around the dining room made me feel so well cared for. The Phoenix Inn Suites is a fine...

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Helpful?
Thank elle_paul
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear elle_paul, Thank you for taking the time to review our property. We're so happy to hear you enjoyed your most recent stay. Your wonderful comments about our breakfast attendant Suzie will be shared with her and the rest of the staff. Our staff is what sets us apart from other hotels and we're glad you noticed! We hope to...

Mesa, Arizona
Reviewed 10 August 2015

This property has the look and feel of a lower tier hotel and in many ways it is. However, in spite of the low-end finishings, the hotel was clean and comfortable. The hot breakfast was really good and rivals more expensive properties. We found the Phoenix Inn Suites to be a good choice for us because of its location and...

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Helpful?
Thank DreamSeeker94
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

DreamSeeker94- Thank you for your review! We're glad to hear you enjoyed our location, cleanliness, value and breakfast. We hope to see you again next time you're in the Salem area. Thank you again for your review!

Reviewed 8 August 2015

This was our 3rd stay at this Hotel - we enjoyed the newly upgraded rooms very much. Everything was clean and bright - very nice. Dawn at the front desk was extremely helpful at check in and also gave us some recommendations for restaurants - she was very accommodating . Suzie was very impressive at the complimentary breakfast - she...

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Helpful?
Thank Linda R
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Dear Linda R, Thank you for your excellent review! We're so happy to hear you enjoyed your stay with us and we appreciate being your preferred hotel! Our staff is works very hard to provide our guests with the most memorable service and I'm glad you experienced it first hand. I'll make sure your excellent review is shared with our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Phoenix Inn Suites South Salem

Address: 4370 Commercial St SE, Salem, OR 97302-3914
Region: United States > Oregon > Salem
Price Range: $124 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Hotel Style:
#5 Family Hotel in Salem
#8 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Inn Suites South Salem staff and other travellers.
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Questions? Get answers from Phoenix Inn Suites South Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book on the first floor as it is below ground level.”
 of 5 bubbles 66veldaa, 30 Oct 2016 | Read review
“Anywhere except by the elevator but even that wasn't very noisy as we stayed there once too.”
 of 5 bubbles phyllisinjoy, 23 Oct 2016 | Read review
“Rooms are nice on the 4th floor.”
 of 5 bubbles TheresaandKerry, 15 Oct 2016 | Read review
“Upper floor!”
 of 5 bubbles Z06Traveler, 7 Sep 2016 | Read review
“Rooms away from Commercial Street.”
 of 5 bubbles jav9206, 23 Jul 2016 | Read review
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