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The Grand Hotel in Salem

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#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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The Grand Hotel in Salem
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572 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Hotel in Salem
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Showing 565: English reviews
Reviewed 16 February 2017 via mobile

The Grand was an easy choice when faced with the last minute question of where to stay during a conference in west Salem. This was not my first time staying as the hotel is reasonably priced and central to much of Salem and not far from I-5. Bentleys is the in house restaurant that also serves room service and their...

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Helpful?
Thank RofLoxley
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear RofLoxley, It's always nice to have a repeat guest share their positive experiences as it shows a positive pattern. Thank you, Scott Snyder General Manager

Newberg, Oregon
Reviewed 14 February 2017

Good location to down town, nice accomadations, pleasant staff. Nice sized rooms, but the view sucked. We had a hot tub on our room which was nice, breakfast was also good for self serve style and plenty of food.

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1Thank Rick P
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Rick P., Thank you for the comments, having a downtown location has some great benefits but views are not the highlight. I'm glad that the other items made up for that. Thank you for choosing our hotel, Scott Snyder General Manager

Klamath Falls, Oregon
Reviewed 13 February 2017

I stayed at the Grand Hotel for a conference. The accommodations were very comfortable and the dining experience at Bentleys was top notch. I was greeted by all staff members each time I walked through the lobby and much appreciated the complimentary cookies at the front desk. One staff member in particular, Rhaea who worked at the front desk picked...

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2Thank smithk1956
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear smithk1956, These are wonderful comments that I will share with the entire team. Thank you for taking the time to share your experience! Scott Snyder General Manager

Portland, OR
Reviewed 12 February 2017

It's been almost five years since I last stayed at The Grand in Salem. My recent two night stay in conjunction with a meeting reaffirmed that this is a hotel designed for business in Salem. Advantages: 1) Great location directly adjacent to the Salem Convention Center with the State Capitol and other government offices very close by. Lots of complimentary...

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1Thank kiwitravelerpdx
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear kiwitravelerpdx, Thank you for the comments, we are glad that you returned to Salem and chose to stay with us again! We are so excited about the comments regarding the friendly and outgoing service the team provided. Our goal is to have great guest service people that we can teach to be hoteliers. I can share that our Wi-Fi...

Federal Way, Washington
Reviewed 24 January 2017 via mobile

Probably the nicest place to stay in Salem. I stay there once a month on business trips. Very nice staff, and a/c works well. My only request would be to provide bottled water in the room. Isn't this the norm in most nice hotels.? Bentleys is the upscale restaurant in the lobby. It used to be an excellent place to...

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2Thank Ladyhawk2009
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Ladyhwak2009, Thank you for the compliments, I did want to share that our Executive Chef is having a new menu introduced in February. We've had many new restaurants introduced in the past couple of years and we definitely want to keep a "fresh vibe" for our hotel and Salem resident guests. I hope that you will try it during...

Cincinnati, Ohio, USA
Reviewed 22 January 2017

My wife and I spent two very comfortable and enjoyable nights the second week of January. Room was a good size so we did not feel cramped with extra luggage. Staff was very pleasant and helpful. Would also recommend Danny's airport shuttle. Had excellent lunch at Bentley's Grill

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2Thank Thomas N
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Thomas N, Thank you for the great comments, we will pass along the praise to Danny. He is a great partner for us to have and he will really appreciate the sentiment. Scott Snyder General Manager

Reviewed 18 January 2017 via mobile

I stayed for 5 nights in standard room, Service was perfect, Breakfast very good in compare to all 6 hotels I stayed in Salem before, The hotel team was grate and very much friendly and helped me with my personal issues. Very recommended Yaniv Montakyo Israel - Tel Aviv

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2Thank Yaniv M
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Yaniv M., Thank you for the wonderful comments, we are so happy that you discovered our hotel and we hope to host you for future visits! Scott Snyder General Manager

Reviewed 9 January 2017

We have stayed at this hotel several times. The rooms are always clean. We stayed in a suite. The maid service was very good. Pool and workout room were clean and well equipped. The hotel's restaurant, the Bentley, is one of the best restaurants in Salem. Lots of locals dine here. (I know, because I lived in Salem prior to...

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1Thank 1rialta
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear 1rialta, Thank you very much for the kind words and recognition for the team. That means a great deal! We're thrilled that you would choose the Grand as your "home away from home". Scott Snyder General Manager

Vancouver
Reviewed 5 January 2017 via mobile

Spent 5 nights here on business Awesome hotel with equal amenities Restaurant/Bar is top notch..... food,wine, craft beers, cocktails & excellent selection of Whisky's Close to all downtown .... theatre, restaurants , wine, cocktails & craft brews If you are coming to Salem....... STOP HERE

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Thank caminorey
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear caminorey, Great review of some of the great things going on in Downtown Salem. We are very proud of the quality of dining and entertainment options that are helping to put Salem on the map. Thanks again, Scott Snyder General Manager

Anchorage
Reviewed 5 January 2017

Stayed here in August. Absolutely everything was perfection, from the incredibly polite, genuinely warm and friendly front desk staff, to the cleanliness and quality of the room, to the quality and variety of the food at the free buffet breakfast. Our stay lasted four days, and during that time, we had a chance to interact with several front desk staff...

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Thank CrowdAvoidance
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear CrowdAvoidance, Thank you for the very thoughtful review, I'm so glad that you didn't forget about us. I will be certain to share your compliments for the staff at our next Employee meeting, we pride ourselves on hiring people that have outstanding guest service skills that we can teach to be capable hoteliers. Many of our staff have ascended...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 

Additional Information about The Grand Hotel in Salem

Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Region: United States > Oregon > Salem
Price Range: $230 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
Hotel Style:
#1 Green Hotel in Salem
#3 Family Hotel in Salem
#3 Romantic Hotel in Salem
#3 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel in Salem staff and other travellers.
2 questions
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Puyallup, Washington
2 months ago
San Francisco, California

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Questions? Get answers from The Grand Hotel in Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the east side. Great views of the city and the morning sunrise.”
mattbG8807HA, 20 Apr 2017 | Read review
“We had a room facing the inner roof, not the street, so it was pretty quiet, just A/C white noise.”
meredeEetC, 16 Apr 2017 | Read review
“2nd floor family suite = same floor as laundry and pool!”
kristinf931, 11 Apr 2017 | Read review
“Upper floors may be more quiet.”
msjradennis, 6 Apr 2017 | Read review
“Get a room away from the elevator”
L5712XCelizabethl, 3 Apr 2017 | Read review
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