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BEST WESTERN PLUS Mill Creek Inn

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#2 of 23 Hotels in Salem
Certificate of Excellence
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1,059 Reviews from our TripAdvisor Community

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Showing 1,057: English reviews
Coos Bay, United States
Reviewed 4 days ago NEW

First-the downsides: breakfast was a small meal at the Denney's across the parking lot. Meh. The fitness center is pretty small. The good stuff: Since there's a Denney's across the lot, food was good, close and reasonably priced. The pool was refreshing after being in the BIG spa tub. It could seat about 8-10 people. The small fitness center has...

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Helpful?
Thank Angela H
La Conner, Washington
Reviewed 4 days ago NEW

From check in to check out the service was great. We left some articles behind in the fridge and staff (Ashley) went out of her way to retrieve them for us. Partnership with Denny's Lounge and for breakfast works out great.

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Helpful?
Thank jimhV3784MK
Chilliwack, Canada
Reviewed 5 days ago NEW

Arriving at the hotel was excellent. We were quite tired from travelling and was greeted by a very lovely lady made our check in one of the best. She was very knowledgable about the area and able to answer our questions. The hotel room was very clean. The décor was excellent and the amenities were all there. Real glass mugs...

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Helpful?
Thank Sleddog1_56
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We hope to see you again soon. Jake Bryant General Manager

Santa Maria
Reviewed 6 days ago NEW

We visited friends in Salem this weekend and bought our greyhound, Taylor with us. Staff at this hotel were so kind to us and Taylor that they made our stay really pleasant and peaceful from check in to check out. The room was nicely set up with a kitchen area. It was quiet at night for sleeping and the bed...

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Helpful?
Thank LisaJoi
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review, Lisa. It's always nice to hear examples of the great customer service our front desk staff provides! We look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

Sydney, Australia
Reviewed 1 week ago NEWvia mobile

It's my 3rd time here in 3 years. There's not much nearby the motel, however it is located within a short distance to downtown Salem, i5 and other restaurants and fresh food shops. The staff here is very very friendly, all of them without exception. I like the fact that it is equipped with a small gym (exercise room), a...

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Helpful?
Thank nlarue
Sublimity, Oregon
Reviewed 1 week ago

I had to show up a day (actually a late-night arrival) early, and the man at the front desk was most helpful in getting me into a room for a hotel that was just about completely booked. Having a free breafast at the adjoining Denny's was quite helpful. Because of some recent struggles in my personal life, I have been...

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Helpful?
Thank davidmarshall2016
Sacramento CA
Reviewed 1 week ago

I was told there was a "dog area" right outside the back door. I went through the back door, and saw a large paved parking lot, with Denny's across the lot. Some distance away was a small median, about 2' x 5', with grass in it. This is a dog area? Breakfast was included in my room rate, at Denny's...

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Helpful?
Thank SQ1845
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review. You made some great points, and we will work on the improvements that you suggested. We do have a large pet area on the back of our property; I'll make sure the front desk is providing better directions to this area in the future. I hope that you will stay with us again, and give...

Tillamook
Reviewed 2 weeks ago

We paid a little extra to have a "suite". It was large and well decorated, however it apparently had pets during the previous visit, because we found dog hair and food (dry kibble) in the carpet. Upon checkout, the man at the desk, who was more worried about the civil war football game, didn't seem to care about my issues...

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Helpful?
Thank stevesC1482BC
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

I'm very sorry to hear about your experience, Steve. We know how important a clean room is to our guests, and I feel terrible that we did not meet the expectations we set for ourselves. Customer service is very important too, and I'll share your experience with our front desk staff. I hope you'll consider staying with us again; I...

Reviewed 2 weeks ago

I am struck by the number of 5-star reviews about this hotel. At best, this is a 3-star hotel. It is a hotel that evokes the 1990s period, with zero-to-few updates and maintenance. Plenty of scuffed, marked, and chipped surfaces. It simply has not been updated at all in the last 20 years. Public areas showed their age the most....

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Helpful?
Thank Lee W
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your input, Lee. While we did recently complete a large phase of our renovation, there is still work to be done. We will soon be replacing all of the furniture in the room, and doing a full renovation of our bathrooms. We're very excited to be making these improvements, and hope that you will give us another...

Reviewed 2 weeks ago via mobile

My family and I checked in this afternoon for a 2 day stay while we are in Salem for a racing event. I booked the hotel over the phone with a Best Western rewards member as I was redeeming a free night with my rewards points and online booking was not available. Upon arriving to the hotel we tried to...

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Helpful?
Thank Kayla C
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review

Thank you for your review, Kayla. Would you mind contacting me with your information, so I can look up which desk clerk checked you in? Customer service is very important to us, and I will share your comments with our staff. We hope you will give us another chance in the future. Jake Bryant General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The BEST WESTERN PLUS Mill Creek Inn offers top-notch customer service and is conveniently located near Interstate 5, Highway 22 and only 2 miles from Willamette University. Hotel guests will also find Oregon Gardens, the Oregon State Capitol and Willamette Valley vineyards nearby. Other popular attractions and events close to the hotel include The Oregon State Fairgrounds, Enchanted Forest, The Bite of Salem and Salem Art Fair. ... more   less 

Additional Information about BEST WESTERN PLUS Mill Creek Inn

Address: 3125 Ryan Dr SE, Salem, OR 97301-9682
Region: United States > Oregon > Salem
Price Range: $146 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Mill Creek Inn 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus Mill Creek Hotel Salem
Best Western Salem
Salem Best Western
Hotel Style:
#2 Family Hotel in Salem
#2 Romantic Hotel in Salem
#2 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Mill Creek Inn staff and other travellers.
3 questions
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3 months ago

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Questions? Get answers from BEST WESTERN PLUS Mill Creek Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the bottom floor, easy access. Hotel was very quiet. I think all rooms would be lovely”
 of 5 bubbles Sleddog1_56, 6 Dec 2016 | Read review
“Good elevators for upper floors”
 of 5 bubbles 506larryw, 31 Oct 2016 | Read review
“Bottom floor for pets..”
 of 5 bubbles carolmX9267ZY, 9 Oct 2016 | Read review
“best to be away from the Costco parking lot side”
 of 5 bubbles Viking46, 4 Oct 2016 | Read review
“Have not found a problem with any room”
 of 5 bubbles philandnita2016, 30 Sep 2016 | Read review
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