Columbia River Hotel, Ascend Hotel Collection In The Dalles
Columbia River Hotel, Ascend Hotel Collection In The Dalles
3223 Bret Clodfelter Way, The Dalles, OR 97058
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Avg. S$140 /night, 3/24 - 3/25
S$160
per night
S$141
per night
S$122
per night
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About
#4 of 6 motels in The Dalles
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Let the beauty and history of The Dalles reach you from the Columbia River Hotel, Ascend Hotel Collection® in The Dalles, located off I-84, less than 2 hours from Portland, Oregon. Our country chic boutique hotel features wondrous views, plenty of outdoor activity options, an on-site restaurant, event spaces and naturally inspired guest rooms. Guest rooms and suites make relaxation a priority, with Pacific Northwest inspired décor and furnishings, flat screen TVs and free WiFi throughout the hotel. Premium linens, fluffly pillows and upscale amenities are provided for your convenience. Be sure to ask about our pet-friendly room options if you’re thinking about bringing your four-legged friend along. you’ll also find an outdoor heated seasonal pool, fitness center, 24-hour reception and daily housekeeping. For those who want to a delicious meal without having to go far, our on-site restaurant is ready to serve the finest Oregon specialities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Board games / puzzles
Kids stay free
Children's television networks
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Seating area
Telephone
Wardrobe / wardrobe
Iron
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Mountain view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
River View
Great View
Languages Spoken
English
Location
3223 Bret Clodfelter Way, The Dalles, OR 97058
Getting there
Portland Intl Airport
113.5 km•
See all flights
Car Hire
67 Restaurants
within 10 kilometers
Reviews
Traveller rating
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Detailed Reviews
Great location and there are some clear upgrades happening, but it seems to be straddling the line of nicely renovated and dated beyond reason. The staff is hustling and appear to need additional support from ownership as the chairs in rooms and AC are sub-standard in the extreme. We arrived and our room key did not work. Back to the front desk for key reset … still did not work. Turns out there was a person placed in our room by accident … and there were no additional rooms available save for the single she was supposed to occupy. They worked for quite a while to figure this out and we appreciate the effort. The woman in our room was in bed, so they moved her and cleaned the room for us to occupy. This took quite a while, but again, we appreciate the hustle on what was the hottest day of the year at that point. After all this, our family goes down to eat at the restaurant, but kids cannot be served after 9. Mind you, we arrived at 7:30 … so would have been plenty of time had they not made the mistake. It was an absolute hassle but we appreciate the effort and we still paid full freight on everything. How do we not get comped a meal? Or a drink? Or receive some grace on dining hours? Or some communication from front desk to kitchen staff on perhaps making our night less trash than it had been made? Seems like an easy thing to do in the hospitality business, but again, these staffers seem to be doing all they can to keep it going, so much so that the guest experience is not really on their mind. They are just trying to satisfy the very basics. There is a lot to like here, but it was a rough experience.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deborah Tattershall, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 25 Aug 2021
I am so sorry for this unfortunate incident at our hotel. I remember it well and how kind you were to us. Unfortunately we do not own the restaurant and are not able to use their services as a way of compensation. I did immediately call down to the restaurant that night when I learned you had been turned away to ask that they allow your minor kids to eat after 9 and I was informed it was a very strict OLCC rule and there was nothing they could do. I am so sorry that you were not offered any compensation and I will take a look at your account now. I appreciate your feedback and hope that you will come again next year and give us a chance to redeem ourselves.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a night here recently. This motel is in a great location, overlooking the Columbia River. The outdoor pool is just above the river and if it hadn't been so dang windy we would have gone for a swim. The entire facility looks old and worn out and could use a renovation. Our room was fine, quiet enough to sleep well and comfortably. No major complaints, just worn out carpeting, chipped paint, etc. Clean enough.
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Date of stay: June 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deborah Tattershall, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 25 Aug 2021
We appreciate your feedback and renovating is at the top of the list as soon as we have the staffing to allow for it. Thank you for staying with us. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the room and Portage Grill. Acceptable breakfast choices (free). It's a wonderful property and location. We enjoyed being "tourists" checking out local historical sites and some exceptional restaurants. Baldwin's, the Last Stop, Clock Tower, HiWay House and Burgerville U.S.A. We'll be back. Love Shilo being pet friendly. We wouldn't go without Murphy Dog!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 2 Jan 2020
Thank you for getting away with us at Shilo Inns - The Dalles! It is wonderful to read that you had a wonderful visit. Nothing brightens our day like hearing you got a great taste of the town. Thank you for highlighting some local attractions! We loved providing a welcoming and cozy stay, and we look forward to our next chance to serve you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely horrible!
Checking in the lobby looked nice but was freezing cold because the balcony doors were open and there were many frustrated people huddled by the fireplace.
I was not offered a map of the property just a flourish of the girl’s hand saying “your room is down there”.
When I finally found the building with my room, there were a bunch of drunk guys smoking and partying in the parking lot. I don’t know if they were guests and I was never asked for vehicle info, which makes me think they don’t patrol.
I was traveling alone and a little nervous.
Got to my room, it was freezing! There was construction equipment everywhere and I was too afraid to go back outside to get my bags.
The room lighting was cold and minimal and the brightest light was through the curtains from the parking lot lights (parking lot it dark, lights shine on the building). The floors are cheap linoleum and so cold that they cold-burned my feet through wool socks. No heater or fan in the bathroom so my shower was very uncomfortable. It streamed up the room and eventually the very thin blankets became damp. Towels; think paper towels!
The heater has a big gap between it and its mount which also lets light, bugs and cold air in.
I set my take out food on top of the dresser, and by the time I got out of the shower it was filled with ants!
The beds are so high and the floor is so slick that I injured my knee getting out of it to turn the heat up.
The entire place is paper thin so I could hear my upstairs neighbors whispering and many others arguing and partying until well after 2am and it began again around 6am.
I put up the “do not disturb “ bit still housekeeping had many loud personal conversations outside my door, vacuumed outside my door (but no where else) and then a male joined and it was not stop cussing from then until I left! So glad I didn’t have my grandmother or my child with me!
Oh! And in the morning, I couldn’t get to my vehicle because of homeless people with off leash dogs claim g the parking lot and being aggressive!
DO NOY AYAY THERE!!!
Checking in the lobby looked nice but was freezing cold because the balcony doors were open and there were many frustrated people huddled by the fireplace.
I was not offered a map of the property just a flourish of the girl’s hand saying “your room is down there”.
When I finally found the building with my room, there were a bunch of drunk guys smoking and partying in the parking lot. I don’t know if they were guests and I was never asked for vehicle info, which makes me think they don’t patrol.
I was traveling alone and a little nervous.
Got to my room, it was freezing! There was construction equipment everywhere and I was too afraid to go back outside to get my bags.
The room lighting was cold and minimal and the brightest light was through the curtains from the parking lot lights (parking lot it dark, lights shine on the building). The floors are cheap linoleum and so cold that they cold-burned my feet through wool socks. No heater or fan in the bathroom so my shower was very uncomfortable. It streamed up the room and eventually the very thin blankets became damp. Towels; think paper towels!
The heater has a big gap between it and its mount which also lets light, bugs and cold air in.
I set my take out food on top of the dresser, and by the time I got out of the shower it was filled with ants!
The beds are so high and the floor is so slick that I injured my knee getting out of it to turn the heat up.
The entire place is paper thin so I could hear my upstairs neighbors whispering and many others arguing and partying until well after 2am and it began again around 6am.
I put up the “do not disturb “ bit still housekeeping had many loud personal conversations outside my door, vacuumed outside my door (but no where else) and then a male joined and it was not stop cussing from then until I left! So glad I didn’t have my grandmother or my child with me!
Oh! And in the morning, I couldn’t get to my vehicle because of homeless people with off leash dogs claim g the parking lot and being aggressive!
DO NOY AYAY THERE!!!
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Date of stay: October 2024Trip type: Travelled solo
Room Tip:Â Just skip this place!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were there in a bus tour. We had a dinner at the hotel for our group, but they ran out of food before everyone got a chance to eat.
When we got to our room, there was no shower curtain and the hairdryer wasn’t fastened to the wall, but was laying on the counter. There were 2 sinks, which was nice, but the sink in the bathroom had no soap. The room had minimal electrical outlets which we needed for CPAP and charging our devices. At breakfast, they ran out of food, plates, coffee and coffee cups before even 1/2 of our group had eaten. It wasn’t restocked until we were about ready to board our bus. The only trash can was overflowing until the day shift person came and and emptied it and worked on getting more food and coffee. I realize they are short staffed, but many if these things should not have happened.
When we got to our room, there was no shower curtain and the hairdryer wasn’t fastened to the wall, but was laying on the counter. There were 2 sinks, which was nice, but the sink in the bathroom had no soap. The room had minimal electrical outlets which we needed for CPAP and charging our devices. At breakfast, they ran out of food, plates, coffee and coffee cups before even 1/2 of our group had eaten. It wasn’t restocked until we were about ready to board our bus. The only trash can was overflowing until the day shift person came and and emptied it and worked on getting more food and coffee. I realize they are short staffed, but many if these things should not have happened.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all I reserved through Booking.com and rented two rooms for 4 gals for a girls weekend. I reserved suites with two beds and requested upper floors that were pet free and next to each other. The Hotel responded and said they could give upper floor and pet free rooms. I then called the week of our trip and spoke to the front desk asking if there pool was open and if rooms we requested had views and were next to each other. The young man that answered said rooms would have view of the Columbia River and dam and that our rooms would be near each other. We arrived early Saturday after a 5K in Hood River. One room was ready but the other was still being cleaning so we waited at the pool. The one room was downstairs and the one we were waiting for was upstairs. I said I had requested rooms on top floor next to each other and the desk clerk said she could see the notes on one room but not both I rented. I asked if they could be moved near us and that I had called twice to confirm during the week. She said I must have called Booking.com because they had no notes. I assured her I spoke to a young man on one day and a woman on the next and they were front desk clerks. She was rude and said rooms are only issued on the day of check-in. We waited at the pool for our other room to be ready and it wasn't ready until 4:00. When I moved our things to the upper room it had a distinct body odor and room was really old with stains to the sleeper sofa. The next morning breakfast was a joke with very bad tasting biscuits, greasy sausage patties, eggs that tasted like plastic and really bad coffee. The only decent thing to eat was a bagel and cream cheese. This hotel does not have locking doors to the hallways so anyone can walk in from the outside without checking in. Hallways smell like weed and are not clean. I would not recommend staying here and will not be back.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip:Â If you do have to stay here with no other options I would ask for a remodeled room near the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deborah Tattershall, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 6 Jul 2022
Thank you for your feedback. Your concerns are being addressed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, be wary of outfits claiming to be the hotel itself. Reservations.com is not to be trusted. We booked through them unknowingly for $107 night. Actual was $167 with fees and taxes.
The hotel itself should be bulldozed. No hangers in the room, sink was broken, only two dim lights in the bedroom, a toilet that flushed every 20 minutes during the night, sliding door to the deck that hardly slides, threadbare linens…
We’d been better off in Motel 6.
No, we didn’t complain, we’re writing this review instead. It’s just paying attention that irks us.
The hotel itself should be bulldozed. No hangers in the room, sink was broken, only two dim lights in the bedroom, a toilet that flushed every 20 minutes during the night, sliding door to the deck that hardly slides, threadbare linens…
We’d been better off in Motel 6.
No, we didn’t complain, we’re writing this review instead. It’s just paying attention that irks us.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deborah Tattershall, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 6 Jul 2022
Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very tiered after traveling to The Dallas arriving at 2:00. Tried to check in and there was an additional $25.00 charge for checking in before 3:00. I wasn’t about to pay $25.00 extra after paying $112.00 for the room for 1 night. The room was ready, I have never run across a motel that would charge you for checking in early. If the room is ready. The bed was very uncomfortable, it was very difficult to adjust the temperature of water without burning yourself or having cold water, the hallway had a horrible carpet smell. We also picked this motel because they advertised including hot breakfast. The check-in desk served us scrambled eggs & 2 sausage links. He popped it in the microwave and served it lukewarm. Very disappointed and will never stay at a Shilo Inn again!!!
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Date of stay: February 2022
Rooms
Location
Service
Room Tip:Â Do not stay at the Shilo Inn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deborah Tattershall, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 23 Feb 2022
I am so very sorry that this was your experience. I will address your concerns with staff and management. I appreciate your feedback so that I am able to look into our practices at front desk and ensure our quality of service and products. I completely understand why you felt disappointed, If you call the hotel, I will look at your account and see what I can do to compensate for a lack of services you paid for in your rate. I am unable to find your reservation with the information I have here. Again I apologize and assure you this is not at all our standard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed overnight for a conference. Room was clean, they had newer laminate floors. Sure, stuff is outdated, but it works so who cares? You get a good price. Continental breakfast was better than I expected with omelettes, sausage, yogurt, cereal, etc.
There was a small coffee maker in the room, as well as an ironing board and hair dryer.
There was a small coffee maker in the room, as well as an ironing board and hair dryer.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 13 Jan 2020
Dear Esther, We're delighted you enjoyed your stay at Shilo Inns - The Dalles! It's great to hear that our clean, well-appointed rooms had everything you needed and that our tasty breakfast menu left you feeling full and satisfied. Should you be in the area again, please come back to see us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
our room had a yappy dog next door to it. the front desk people were harried and couldn't keep up with needs; we were told that they'd have coffee for us when we left for fishing early the next morning. there was no coffee. the pillows are not real pillows, they are some sort of smallish hard square things. the room REEKED of stale tobacco. the parking was convenient, the restauraant the Portage next door was convenient. the views were nice, but the room, meh- never again.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip:Â be sure to check room and ask about yappy dogs ahead of time
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deborah Tattershall, General Manager at Columbia River Hotel, Ascend Hotel Collection In The Dalles
Responded 9 Jun 2021
Thank you for your feedback. We are addressing your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"If you do have to stay here with no other options I would ask for a remodeled room near the pool."Read full review
…
PRICE RANGE
S$126 - S$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shilo inn the dalles hotel the dalles, the dalles shilo inn
LOCATION
United StatesOregonThe Dalles
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCOLUMBIA RIVER HOTEL, ASCEND HOTEL COLLECTION IN THE DALLES (S̶$̶1̶3̶3̶) S$108: UPDATED 2024 Motel Reviews, Price Comparison and 188 Photos (OR) - Tripadvisor
Frequently Asked Questions about Columbia River Hotel, Ascend Hotel Collection In The Dalles
Which popular attractions are close to Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Nearby attractions include Columbia Gorge Discovery Center & Museum (7.9 km), The Dalles (1.6 km), and Fort Dalles Museum and Anderson Homestead (4.8 km).
What are some of the property amenities at Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Yes, free parking is available to guests.
What are some restaurants close to Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Conveniently located restaurants include The Baldwin Saloon, Petite Provence, and Cousins Restaurant The Dalles Or.
Are there opportunities to exercise at Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Columbia River Hotel, Ascend Hotel Collection In The Dalles offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Columbia River Hotel, Ascend Hotel Collection In The Dalles?
Many travellers enjoy visiting Rock Fort Campsite (4.3 km).