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Extended Stay America - Portland - Tigard

Hotels.comUS$119*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Portland - Tigard
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114 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Portland - Tigard
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Showing 112: English reviews
Reviewed 27 July 2016

First and probably my last stay at an Extended Stay. Dirty property. Was greeted by trash and sticky substance at my front door. Was uninformed about construction going on. Should have done my research.

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Helpful?
Thank Mackowiecki
Manager_11525, Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not made aware of the construction that is happening on our property and the uncleanliness of our grounds. I will speak with our maintenance staff to ensure that the property is kept in better shape and to ensure this...

San Diego, California
Reviewed 5 July 2016

I have stayed with this chain before but this had to be the dirtiest room I have had, the freezer had rust in it and the stove had food still on it. The staff was great but the hotel itself needed a DEEP appliance/furniture overhaul, to give them credit they are remodeling but I would fire the construction company, they...

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Helpful?
Thank Antonio A
Manager_11525, Manager at Extended Stay America - Portland - Tigard, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about the front desk staff, however, we apologize that your room was not completely clean when you checked in. I will be discussing your comments with my housekeeping department to make sure this does not happen again. We continually work to improve our hotel,...

Vegas
Reviewed 1 July 2016 via mobile

I stayed here for two nights with my family on vacation. I figured for the $300 I spent for two nights that it would be decent. I was wrong. The room smelled like mildew mixed with urine. There was mildew in the shower. The rooms appear to have been updated in the not too distant past, but I'm assuming it...

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Helpful?
Thank zeezrom
Manager_11525, Manager at Extended Stay America - Portland - Tigard, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide our guests with all the comforts of home, so I am disappointed to hear that you did not have that experience. I will discuss your comments with the team, and we will retrain our housekeepers to make sure this does not happen again....

Reviewed 30 June 2016 via mobile

As soon as I walked in to check in, I knew it was bad. Front desk told me that they only did housekeeping once a week. It was obvious as soon as we got in the room. It was a dirty room. Had smashed food & garbage under the "queen" sofa bed. No bedding in the room for the sofa...

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Helpful?
Thank Sharal H
Manager_11525, Manager at Extended Stay America - Portland - Tigard, responded to this review

Thank you for taking the time to write a review of your stay. The uncleanliness you described is unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I will be speaking with the housekeeping department and making sure they understand what is expected of a clean room. We continually work to improve our...

Manzanita, Oregon
Reviewed 26 May 2016 via mobile

This place had great pictures of the rooms online and looked great when I drove up. That all changed when I got to my room, it didn't look anything like the pics, there was a dirty towel hanging in the bathroom, a used Q tip on the floor. Dark and dingy and dirty. Went to the office and asked if...

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Helpful?
1Thank Must6655
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will work to ensure that we are providing each guest with professional customer service as well as thoroughly cleaning and inspecting rooms. I really appreciate...

Reviewed 17 May 2016 via mobile

My grandma and I went to visit her Aunt Katherine who is in her 90s, her daughter Kim and friend Heather. We can't stay with them when we visit because they have a good routine that we would feel horrible interrupting. Anyways, we book this hotel through hotwire and as soon as we check in the front desk charges her...

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Helpful?
Thank Myg_Ash
Bellevue, Washington
Reviewed 7 May 2016

Room was dirty. Old smelly garbage in garbage can. Clump of hair in hair dryer. Phone was dirty. Toilet seat looked like it hadn't been cleaned. Going up to the room there were piles of garbage at the bottom of stairway. It all made me want to leave. It did seem safe and was fairly quite except for all the...

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Helpful?
Thank humbletravler425
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. We continually work to improve our hotel, so I really appreciate you...

Port Ludlow, Washington
Reviewed 4 May 2016 via mobile

One of the worse hotels we've ever stayed in. From the $25 charge for early checkin, to the eye dropper- like shower this place has little to recommend it. The bed was like sleeping on plywood, and the creaky noise every time you move was impossible to sleep through. Not only was the shower a mere dribble, but the tub...

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Helpful?
Thank Bill H
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we will make sure we are implementing preventative maintenance procedures as well as thoroughly inspecting our rooms to ensure your experience is not...

Seattle, Washington
Reviewed 1 May 2016

I booked this hotel for one night through Orbitz. After driving for 3.5 hours from Seattle, we arrived around 2pm, and the front desk receptionist said that the room won't be ready until 3pm, which was ok. All we asked (which was natural given our nonstop drive) was the permission to use their restroom. The answer just shocked us: "It...

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Helpful?
Thank Valéry B
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is being trained on our hotel policies and I will make sure we are providing each guest with professional customer service. We continually work...

Toronto, Canada
Reviewed 26 April 2016

Was doing an overnight here and got 2 rms. One for my sis and bf and mine and significant other. 1...I booked 2 rms at the same time, sooooo I thought they'd be side by side? Unfortunately not..on the same level, so it's good I guess?? The rooms did smell a bit funky, and were dirty. I did take a...

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Helpful?
Thank Lisa Y
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I really appreciate you bringing this to our attention. If you would like to discuss this...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Homestead Tigard / Lake Oswego. Our hotel is designed especially for longer stays with studio suite rooms featuring a fully-equipped kitchen. Our studio suite rooms provide the comfort and convenience our guests value most including a bedroom area, fully equipped kitchen, dining and desk area. We invite you to view floor plans and take a virtual tour of our Studio Suite and our Deluxe Studio Suite rooms below. Note that the actual room layout may vary slightly depending on bed type. ... more   less 

Additional Information about Extended Stay America - Portland - Tigard

Address: 13009 SW 68th Pkwy, Tigard, OR 97223-8369 (Formerly Homestead Studio Suites)
Region: United States > Oregon > Tigard
Price Range: $141 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Portland - Tigard 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Studio Suites Tigard / Lake Oswego Hotel Tigard
Extended Stay America Tigard
Homestead Suites Tigard
Homestead Tigard
Tigard Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Portland - Tigard staff and other travellers.
1 question
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Questions? Get answers from Extended Stay America - Portland - Tigard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here, especially building three.”
edens728, 22 Apr 2017 | Read review
“Don't stay here.”
MMW70, 31 Jan 2017 | Read review
“Make sure you leave lobby with your tote of Kitchen wares.”
boomer1960, 9 Sep 2016 | Read review
“There's no road noise, and I don't often hear the neighbors, so any room should do.”
GTIup, 18 Nov 2015 | Read review
“Don't stay here ever”
754beckyc, 20 Aug 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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