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I couldn't find anything to complain about. The room, beds, and kitchen were in excellent condition. I never heard any neighbors. I didn't even hear anyone in the hallways. I slept like a baby jajajajaMore
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Thank Samyra R
Response from 00esa, General Manager at Extended Stay America - Philadelphia - BensalemResponded 2 weeks ago
Thank you for the fabulous review of your stay at Extended Stay America - Philadelphia - Bensalem. We are delighted to know that everything we have to offer worked phenomenally well for you, which led to a pleasant visit. We thoroughly enjoyed having you as...More
From check in, the host clearly communicated basic information about staying at Extended Stay, for instance, that cleaning for long term stays is once a week, and housekeeping would come on Thursday. The maid came, was cordial, and did a bang up job doing full...More
1 Thank Jeff D
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - BensalemResponded 24 August 2016
We appreciate you writing such a positive review. It is satisfying to know you were well accommodated by our housekeeping and front desk staff, while enjoying the layout and spaciousness of your room. Thank you again for your kind words. The staff and I would...More
I reserved two rooms, with double beds, and my per night rate was $158.00. My family stayed two nights at this hotel totaling $632.00. Here’s what I didn’t like about this hotel. Dirty/filthy rooms; filthy bathrooms (toilets in both rooms had urine stains on the...More
Thank Richard F
Response from 00esa, General Manager at Extended Stay America - Philadelphia - BensalemResponded 4 weeks ago
Richard, we truly regret your disappointment with our service and facilities. Our goal is to provide a great experience for our guests with clean, comfortable and well -
maintained suites along with excellent service, and we sincerely apologize for falling short. Your review will be...More
First of all .. I booked this hotel two months prior to Mothers Day event for my mother..so I thought my reservations were all taken care of.. upon arrival.. I even called the day before and asked to come in two hours early .. this...More
Thank Jada B
Response from 00esa, General Manager at Extended Stay America - Philadelphia - BensalemResponded 19 May 2017
I am truly sorry to know about your disappointment. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness and apologize if this was not communicated at the check-in. Your feedback is valuable to us, as it will...More
We walked in with my 2 month old baby and the lobby, and breakfast area smelled like smoke. Stale cigarette smoke. We got upstairs, and the entire hallway and elevator smelled like smoke as well, we held our breath throughout the walk.
We got to...More
Thank Justin C
Response from 00esa, General Manager at Extended Stay America - Philadelphia - BensalemResponded 26 April 2017
Justin, we sincerely apologize for the service and the cleanliness issues you experienced. Cleanliness is our top priority, and we have addressed this matter with our Housekeeping department in order to ensure changes are made immediately to solve these problems. We value your feedback and...More
US$99 - US$132 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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