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I'm 19 years old and I booked a room with the impression that the check in age was 18. (there is no check in age requirement on their website as far as I know) and when I went to check in, I was told I...More
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded 4 days ago
We are so sorry we were unable to accommodate you this time. We are investigating this incident and ensuring the right information is being presented to our guests. Thanks for bringing this to our attention. Counting on your kind generosity to accept our apology, we...More
I chose this location after having to vacate an Airbnb. I had to check in very late at night and the receptionist was more than helpful upon check in. My stay has been great so far. My room was clean. These are more like self...More
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded 5 April 2018
Kristin, thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward...More
Top 1 or 2 most disgusting hotels I have ever stayed in. Would not cook dinner for my dog in that kitchen, much less my kids. Gave it a shot for a night, but had to leave. Could not stand it. Stay away.More
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Thank Brendten E
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded 20 March 2018
Brend, thank you for choosing us. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you and your family will consider giving us another chance...More
We've stayed at multiple Extended Stay hotels over the years and have been pleased, After this visit, it's going to be hard to go back to any of them, which shows how much of an impact our stay had.
When we arrived at around 7pm,...More
1 Thank KM1714
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded 3 January 2018
Thank you for your stay at our hotel and for your detailed feedback. We apologize for the cleanliness and service issues you encountered and regret the inconvenience it caused. I would like to inform you that, we provide housekeeping services to guests who stay eight...More
I started coming here in 2005 and have never been sorry for the choice to stay here. Pet friendly with reasonable surcharge by the day or month. The room are clean and spacious beds are comfortable. The staff has changed over the years The welcome...More
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded 11 November 2017
Thanks for being a loyal guest and making Extended Stay America your home away from home. We are delighted to read you liked our pet-friendly policy and impressed by the courteous service provided by our staff. Your compliments are shared with our entire team for...More