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Extended Stay America - Philadelphia - Bensalem

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136 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Philadelphia - Bensalem
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Showing 135: English reviews
Reviewed 26 October 2016

Dave helped me with checking in and brief what was available by Extended Stay Hotel at Horsham. They will assist with request of items needed to make you stay comfortable. They have a nice layout of Breakfast item as much as you want.

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Helpful?
Thank Alex K
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to share your experience. Reading the great customer service you received from our staff and how you favored the layout of your room is satisfying. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 26 October 2016 via mobile

Whole hotel smelled like marijuana. All exterior doors kept open 24 hours so anyone can enter which is not safe. Someone tried pulling on my door around 1am...room was average. No showtime as advertised on nightstand.

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Helpful?
Thank Courtney P
Philadelphia, Pennsylvania
Reviewed 19 October 2016

No amenities. Had to ask for even shampoo. Bathroom door does not shut unless you stand sideways away from toilet. Kitchen is void of everything including a coffee brewer. Grab and go breakfast consisted of a coffee station - out of regular coffee, and a basket of granola bars - no fruit.

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Thank conshie
Annapolis, Maryland
Reviewed 11 October 2016

Sad to think that a company this big is being stingy about a measly 190 dollars. I made a reservation direct via telephone with the hotel in July and when I tried to cancel they said they were not taking cancellations that particular day. Despite me contacting the Hotel and Customer Service several times who said they would look into...

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1Thank daracuda
Reviewed 7 October 2016 via mobile

Out of my window, I got a lovely view of a man clearly out of it. Singing and laughing to himself. At about 11 at night he was screaming still. Now mind you he had been in and out of the hotel since 1pm all day. I called the front desk to notify them and was just basically told "okay"....

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Thank Ty W
Reviewed 1 October 2016

The services are minimal and the workers could care less. The breakfast is a joke: a few crunch granola bars and cheap muffins. Although the internet, cooling, and lighting works, that's about all that does.

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Helpful?
Thank barbaradetz
Durham
Reviewed 7 September 2016 via mobile

I previously had a bad experience with this hotel in another state but I gave it another try because I used a site that takes my money then shows me the hotel afterwards. I was very happy with the room. I was happy to see a laundry room,gym and even a snack machine. This hotel is across the street from...

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Helpful?
Thank Regina V
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so glad to hear you decided to try one of our ESA locations again, and that we were able to provide you with a better stay than your past experience. It is great to hear your were happy with your room and...

Fort Ritner, Indiana
Reviewed 1 September 2016 via mobile

We to cancel our stay here because of the following! Dirty rooms The smell The 'queen' bed looked more like a double bed, with a thin mattress. There was quite a few panhandlers in and outside location. Went across the street to the Holiday Inn. Paid the extra money but well worth it.

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Thank Larry K
Levittown, Pennsylvania
Reviewed 19 August 2016

From check in, the host clearly communicated basic information about staying at Extended Stay, for instance, that cleaning for long term stays is once a week, and housekeeping would come on Thursday. The maid came, was cordial, and did a bang up job doing full cleaning and changing the sheets and laying out the blanket on the bed. I didn't...

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Helpful?
1Thank Jeff D
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

We appreciate you writing such a positive review. It is satisfying to know you were well accommodated by our housekeeping and front desk staff, while enjoying the layout and spaciousness of your room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Baltimore, MD
Reviewed 18 July 2016

The price was about $100 per night. The location was across from the Parx Casino. There were many restaurant's close. The main strip was very close. The staff was very nice and knowledgeable about the area. The room was very clean. It had everything needed microwave/frig/stove/etc. Free wifi. I would stay here anytime I was in the area.

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Helpful?
Thank piasan-11
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you found our staff to be nice and your room to be clean during your visit with us. It's great to know that you would stay with us again. Thank you for choosing Extended Stay America. We look forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Philadelphia - Bensalem

Address: 3216 Tillman Dr, Bensalem, PA 19020-2027
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: $108 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Philadelphia - Bensalem staff and other travellers.
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Questions? Get answers from Extended Stay America - Philadelphia - Bensalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anew staff is needed. Janae should be disciplined for lyng”
 of 5 bubbles brendalR3695EO, 23 Mar 2017 | Read review
“Directly across from the casino with clean rooms that are sunny and bright.”
 of 5 bubbles 351marvinw, 15 Mar 2017 | Read review
“Cooking facility, long term stay”
 of 5 bubbles 282allenl, 29 Oct 2016 | Read review
“Just very relaxing being on the third floor.”
 of 5 bubbles alexkT3451EF, 26 Oct 2016 | Read review
“go elsewhere”
 of 5 bubbles barbaradetz, 1 Oct 2016 | Read review
5 of 5