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Extended Stay America - Philadelphia - Bensalem

Expedia.comUS$100*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$100*
US$100*
US$100*
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Extended Stay America - Philadelphia - Bensalem
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140 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Philadelphia - Bensalem
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Showing 139: English reviews
Bensalem, Pennsylvania
Reviewed 30 July 2015

Great location - close to food establishments. Personnel friendly and courteous. Easy checking in and checking out. Clean and organized. Relaxing colors and décor. Room were well kept and well stocked with toiletries and towels.

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Helpful?
Thank John L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I truly appreciate your comments regarding our friendly staff, convenient location and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable...

Philadelphia, Pennsylvania
Reviewed 26 July 2015

Made a reservation for two nights for Parents, one of which needs a walker and handicap facilities. Called hotel num directly, more than once, stating that we had two important needs and spoke to two different employees, both of which confirmed our needs, which were: 1st) Room needs to have tub/shower handicap accessible with roll-in tub/shower. 2nd) Room needs to...

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Helpful?
Thank edutek
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you bringing your experience to our attention. Please accept my sincere apologies that your room type was unavailable upon your arrival. To uphold our company’s high standards, we will work to make sure we are more mindful of our room inventory moving forward. I really appreciate you bringing this to our attention. If you would like to discuss...

Cedar Falls, Iowa
Reviewed 25 July 2015

This was the best extended Stay hotel that I have stayed in. Beautiful surroundings, clean and sparkling accommodations, friendly staff. I would recommend this hotel in a heartbeat. It is close to restaurants and almost across the street from a racetrack and casino. .

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Helpful?
Thank Susanplae
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your comments. It is so rewarding to read that you had a wonderful stay with us. I am proud of our staff and the great stay they provided to you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future!

Washington DC, District of Columbia
Reviewed 16 July 2015

I was incredibly disappointed from the moment I walked into this hotel. I'm traveling for business and needed to request a let check-out. The Radisson down the road allowed me to stay until 3pm 3 weeks ago, but I was told here that check-out is at noon at the latest but I could pay $10 for an extra hour, $25...

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Helpful?
1Thank Jenniferthirtysix
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, we will work to make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. We continually work to improve...

Brooklyn, New York
Reviewed 10 July 2015 via mobile

My boyfriend and I booked this on shirt notice for the weekend of the 4th. It was very convenient to the Parx casino, and near lots of dining and shopping options. Parx is across the road, and walkable although we drove due to weather. The room was clean and pretty large. AC worked well, and since we had an end...

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Helpful?
Thank Mithril T
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your stay with us. I am glad to read that you were pleased with the cleanliness of your room and the area in general. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Belle River, Canada
Reviewed 9 July 2015

All the staff are friendly and very helpful. Very accessible to good restaurants and stores. The grounds around the building are very well maintained and attractive. A downfall is there was no trash container out front, I suppose to keep smokers further away from entrance. Grab and go breakfast is quick and easy.

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Helpful?
Thank Harold D
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Hi Harold, I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the maintenance of our facility and our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Mount Pleasant, Pennsylvania
Reviewed 28 June 2015 via mobile

Good: Room was clean, spacious, full kitchen is a great plus. Nice guest laundry room with multiple washers and dryers. Elevators were very quick. Bad: Breakfast was taken down early. Wouldn't put out any more coffee at 9 am because they couldn't have leftovers. No toilet tissue in room on arrival. Smelly and hot in common areas. I would not...

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Helpful?
Thank Camille811
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be making sure rooms are properly stocked prior to guest arrivals as well as working with our front desk staff on improving our breakfast procedures. We continually work to improve our...

Oakland, California
Reviewed 11 June 2015

When we got there, the floors in the bathroom and kitchen area left foot prints when you walked on them. When I called the front desk, they said it was because of the cleaning agent they use. The front desk person said she would come up and rinse it further. After dinner, we came back and it was, indeed, better,...

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Helpful?
Thank dschempp
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not explained during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these...

Reviewed 9 June 2015 via mobile

Good price ($69 per night) for a quick 2 day solo stay to sightsee and visit Parx casino and racetrack for the Belmont Stakes. Very convenient, just across the street about 1 mile from the casino and track. Plenty of restaurants in immediate area. Nice having a kitchenette and I did not mind not having the room cleaned since I...

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Helpful?
Thank Birthday911
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with our clean rooms and felt safe during your stay. The staff and I would like to thank you...

Brooklyn, New York
Reviewed 28 May 2015

Went there for memorial day weekend with my husband. I stayed at this location because they are pet friendly which is a plus. the Location was across from the Parx casino which is great, so you really dont have to take your car. The downfall is, no pool, no benches to sit outside, no chairs, Nothing ! maid service does...

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Helpful?
Thank Havie1818
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our linens and our amenities were not to your satisfaction. In response to your feedback, I will make sure our linens are thoroughly inspected before they are placed in guest rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Philadelphia - Bensalem

Address: 3216 Tillman Dr, Bensalem, PA 19020-2027
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: $129 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Philadelphia - Bensalem staff and other travellers.
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Questions? Get answers from Extended Stay America - Philadelphia - Bensalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anew staff is needed. Janae should be disciplined for lyng”
brendalR3695EO, 23 Mar 2017 | Read review
“Directly across from the casino with clean rooms that are sunny and bright.”
351marvinw, 15 Mar 2017 | Read review
“Cooking facility, long term stay”
282allenl, 29 Oct 2016 | Read review
“Just very relaxing being on the third floor.”
alexkT3451EF, 26 Oct 2016 | Read review
“go elsewhere”
barbaradetz, 1 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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