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All reviewsfront deskmary katecourtyard marriottwedding guestshuge mallvalley forgea nice place to stayshort stayking of prussia mallbusiness hotelhousekeeping staffnice lobbystayed here for nightsbed and pillowsshopping and restaurantshotel lobbyfire pit
The staff were all pleasant and friendly, my room was clean, but the hotel itself, like so many, is over due for a refurbishment.
My room had all the usual amenities but the condiments sets were individually packaged and each had a small plastic straw...More
Response from Amy H, Manager at Courtyard Philadelphia Valley Forge/CollegevilleResponded 2 weeks ago
Thank you for staying with us at Courtyard Collegeville and for taking time to share feedback. We appreciate the time you took to provide details regarding your experience and what we can do in the future to make it better. Please know this information has...More
Stayed here on a house hunting trip. Staff was very friendly and allowed me an early check in which was much appreciated.
The facilities however, have seen better days. I’m talking about the rooms. They just aren’t maintained to Marriott’s standard.
Sink does not drain....More
Response from Amy H, Manager at Courtyard Philadelphia Valley Forge/CollegevilleResponded 27 December 2017
Thank you so much for staying with us at Courtyard Collegeville and for taking the time to share feedback. We are delighted to hear you found our staff team to be friendly and accommodating to your needs. We apologize for the issues you encountered with...More
We are staying at this hotel over Christmas as visiting family in the area.We were informed on Christmas Eve by Jasmin at the front desk that Christmas morning breakfast would be complimentary. We enjoyed a full cooked breakfast thanks to Amy,Karen.Tarquie,Shaonna .We did not expect...More
Response from General M, General Manager at Courtyard Philadelphia Valley Forge/CollegevilleResponded 27 December 2017
Otna, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank Karen, Tarquie, and Shaonna for the level of service they provided...More
I stay at this hotel frequently and unfortunately the last visit showed there has been much wear and tear. My first hotel room had a toilet that wouldn’t stop flushing when I entered the room and my second room after I had to be moved...More
Response from Amy H, Manager at Courtyard Philadelphia Valley Forge/CollegevilleResponded 24 December 2017
Thank you so much for staying with us and for taking time to share feedback regarding your recent stay. We sincerely apologize for the multiple issues you encountered with the toilet and heating unit that resulted in a poor night sleep for you. Please know...More
Did a bar crawl through Phoenixville and stayed here. Very friendly staff and the rooms were nice. They will drop you off and pick you up and considering we were doing a bar crawl of 15 bars in a 12 hour span we needed a...More
Thank Christopher F
Response from General M, General Manager at Courtyard Philadelphia Valley Forge/CollegevilleResponded 25 October 2017
Christopher, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is...More