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My friend booked a room for new years eve for one night and we attempted to cancel this reservation 6 days before new years eve and was told there are no refunds, not even partial. I understand there are policies etc. in place but at...More
3 Thank enigma00225
Response from Richard S, Owner at Rainbow Mountain ResortResponded 29 December 2015
When the reservation was made over the phone by Ms Sanchez or her partner was told about the New Years Eve policy. She chose to make the reservation anyway. Just to be on the safe side, we emailed her a confirmation stating this policy...More
We have had a wonderful weekend Great location and an old world rustic charm. The food was wonderful and we ate like keep NGOs. Great bar with big selection and nice Karaoke bar and club if you want Ed to be up late. The staff...More
First let me say, the owner Rich, the manager, Jayson, and the maintenance man (sorry I forgot his name) are terrific. They are very humble, personable and eager to make all guest feel comfortable. Love them!!! One staff gave the impression he did not want...More
I go with my girlfriend a few times a year and it never disappoints. Yes it's old and could use a makeover in the rooms. And the food isn't great. But it's totally worth it. Especially in the summer when you can lay by the...More
Rainbow Mountain is a great place to spend a relaxing weekend. The staff Jayson and Ty are awesome; except for the unfriendly older front desk attendant (Jay). The food is actually better than you would expect being it's a rustic camp in the Poconos. The...More
Don't know. I stayed in the main original lodge. There is a straight staircase up to the second floor. Upstairs rooms there are not accessible for those in wheel chairs. There are ground floor options elsewhere though.