Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
561 Independence Rd, East Stroudsburg, PA 18301-8202
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About
#4 of 7 hotels in East Stroudsburg
Location
Cleanliness
Service
Value
See why so many travellers make Staybridge Suites East Stroudsburg - Poconos their hotel of choice when visiting East Stroudsburg. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travellers like you.
Free wifi is offered to guests, and rooms at Staybridge Suites East Stroudsburg - Poconos offer a flat screen TV, air conditioning, and a kitchenette.
Guests of Staybridge Suites East Stroudsburg - Poconos are also welcome to enjoy a pool and free breakfast, located on site. For travellers arriving by car, free parking is available.
Travellers looking for a place to eat close to Staybridge Suites East Stroudsburg - Poconos can head to The Landmark Restaurant (0.3 mi), Mosier's Italian Cuisine (0.2 mi), or Huddle House (0.1 mi), all of which are within walking distance.
Best of all, Staybridge Suites East Stroudsburg - Poconos makes it easy to experience some great East Stroudsburg attractions like Resica Falls, which is a popular waterfall.
We’re sure you’ll enjoy your stay at Staybridge Suites East Stroudsburg - Poconos as you experience all of the things East Stroudsburg has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Location
306Reviews8Q+A56Room tips
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The rooms are fine however I cant explain how dissatisfied I am with this vacation. The front desk host Destiny was amazing. The pool killed our weekend. After multiple times of reaching out to corporate and local managers, etc. No luck. Unfortunately, this weekend was ruined with 18 guests from our group at your hotel unable to use the pool. Don’t think I will be staying with IHG and we all have complained and have many case #s as reference. Manager from hotel said he couldn’t increase ice cold indoor pool temp because its state regulated. I feel like that is a terrible response for over 40 people at hotel I spoke with were going to go swimming and were disillusioned by artic temperatures in pool We will still follow up again to make sure this situation doesn’t go unresolved Inexcusable to have one employee at a large hotel on a holiday weekend. Really poor operational management structure …
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Date of stay: February 2023
Value
Location
Service
Room Tip: THEE POOL WAS COLD AND MANAGEMENT DIDNT DO MUCH TO HELP
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
Responded 3 weeks ago
Hi Getaway34556468571, Thank you for your recent stay and for sharing your feedback. We appreciate your business and for making IHG Hotels and Resorts a part of your travel. We work very hard and strive to be the best StayBridge Suites around. We also strive to offer a seamless and relaxing stay and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us and we hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Made an online reservation at this property for an upcoming family trip to the Poconos. Unfortunately, there were no special request fields in the IHG system to input room location preferences. For that reason, I reached out directly to the front desk to request a higher floor preference for this stay. At first, they transferred me to reservations but I could not get through to them. Upon calling the front desk again, I spoke to Melissa, who accused me of belonging to a party of individuals who kept calling her that day about various room requests and that she was fed up of dealing with such inquiries. I was stunned! I was baffled in part because I had no idea what she was referring to. I apologized for the fact she was suffering a bad day at work (although I had no need to do so) and proceeded to defuse the situation by requesting that my room preference be kindly added to the reservation to which she rudely retorted that rooms are only assigned on the first day of stay. This is absolutely false from my personal experience at other IHG hotels including Staybridge! I have stayed at the Staybridge chain many times before and even if a request for room location cannot be made online, it is almost always considered by the front desk staff in advance through a notation on the reservation or by other similar means. I am appalled that someone with an attitude and lack of patience and customer service skills like Melissa works the front desk at this Staybridge location. Even if this particular location is not in the habit of entertaining room location or other such requests prior to the start of a stay, there is a way of handling such requests with a certain temperament so as not to be off putting to guests. Such behavior prior to a stay can be quite a telling sign of how this particular hotel treats its guests once they come on site. We will be strongly considering other locations rather than this one even if it means paying more elsewhere.…
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Date of stay: December 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
Responded 16 Jan 2023
Hello justsaying218, Thank you for choosing the Staybridge Suites Stroudsburg (East) Poconos and for taking the time to leave us feedback. We're determined to make your experience with us pleasant, and I am sorry to learn about the issues encountered during your call to the front desk. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I have also sent you a private message regarding your experience. I am looking forward to your response. Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an issue with my stay back in October and had emailed them on several occasions and did not get a response at all. Manager and staff at the desk were non existent. I'm not sure who checks people in. We got checked in and never was able to find someone there again. Very odd. Rooms were not nice, pool was shut down. Would not recommend or stay here again.
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Date of stay: October 2022
Value
Service
Sleep Quality
Room Tip: Ask for a room without stained furniture
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
Responded 7 Jan 2023
Hello starwatcher49, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We appreciate your business and for making IHG Hotels and Resorts to be a part of your travel. We strive to be the best StayBridge Suites around, but I'm sorry to learn about what happened. We take feedback seriously and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so this doesn’t happen again. Your loyalty is important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think some of the review here are unfair. The place is clean, the breakfast is plentiful and the staff is very nice and helpful. Yes the furniture is a bit old, but it’s a staybridge, so I kinda expected that.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I can’t say that my stay was terrible, but I expected better for what it cost. Although my IHG profile has a preference for high floors, I was put on the second floor with noisy people above. I’m assuming the upper floors have long term tenants, as there seemed to be numerous families coming and going. The room appeared clean enough, but we had to move a sofa in order to watch the TV. Under the sofa, we found a fair amount of trash (candy wrappers, plastic cups) . The sofa itself had holes in the upholstery. Breakfast was scant, less choices than the Holiday Inn Express, which was $30 cheaper.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
Responded 3 Mar 2022
Hi pjsubway, Thanks for your review and for staying with us. It is our goal to consistently provide superior service and accommodations. I am sorry to learn about the issues you encountered in your room. IHG sincerely cares about your experience, and I appreciate you for letting us know. I have shared your comments with the hotel management and I'm confident measures will be taken to improve your lodging experience. Many thanks for your feedback. We hope to see you again and make your stay better than your last. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All around good place to stay for a couple of nights. The reason why I initially booked this place was because it’s dog friendly. I have an 8 month golden retriever and she was welcomed there! I don’t know if they have a size limit. The room was clean.. it had a huge refrigerator, stove, dishwasher, plates, utensils, and cabinets. Great for if you’re staying and want to cook a few nights in. The bed was comfortable. Only few things I didn’t like was the shower water wasn’t hot. It was cool/warm. That could’ve been just the day we went so I’m unsure if it’s an all the time thing. The breakfast was also not good. My partner said the eggs were watery when he took a bite in them. I’d definitely come back if I am in the area.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great location, price, cleanliness, kitchenette. Located right of the exit 308 off I-80, on 209 N, just a few minutes from the Bushkill, Dingmans & Reynolds falls and Delaware Water Gap trails along 209 N. With shopping center on exit 310, and great coffee shops in nice town of Stroudsburg- cafe Duet, and the Cure cafe.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Stop at the Delaware Water Gap to get tourist information, because the locals are not able to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a very nice day at the Staybridge in July 2021. We are a family of five with three grown daughters so staying in a hotel that has suite style rooms is very appealing to us. The room is exactly what we needed. Couple minor things that didn’t ruin our stay: the phones to call the front desk we’re not working, and all the channels that were advertised were not accessible on the TV set. Other than that we really liked it and I would recommend it to any larger family who really likes to stretch out a little bit and not be stuck in one room on top of each other.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The room is great! Love the space. But the soundproofing is horrible. I’m not one to complain about normal hotel room noises but our room is actually shaking. It sounds like a herd of elephants are running around in the room above us. And I don’t mean occasionally I mean the whole time I’m sitting here. I understand if there are little kids, but this is ridiculous. They must be jumping off the furniture. And the hotel can’t be built very well if it’s this loud. For the cost I expect better. I would have given 5 stars without noise.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
Responded 20 Mar 2021
Hello ColleenH654, Thank you for your stay and for taking the time to leave us feedback. We're determined to ensure that all aspects of your stay is pleasant, and I am sorry to learn that the noise level fell below expectations. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am beyond disgusted w guest relations at Staybridge Suites in East Stroudsburg, Pa. Our journey began on October 9 at 9pm. When we arrived we were greeted by a front attendant who asked us if we had any pets and we said no. He then stated what about this guy? Referring to my fiance! That statement was disgusting inappropriate and demeaning. We don't pay money to stay at a 4 out of 5 star hotel to get insulted. Stan and Amy managerial staff were notified and we informed IHG group which is the parent company of this hotel. I beyond angry. We were also assigned a case number.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
Responded 29 Oct 2020
Hello P6127UTtiffanyr, Thank you for your stay and for taking the time to leave us feedback. We always try our best to make sure that the service we provide is world-class, and I am sorry to learn that the level of service you and your fiance received at check-in fell below your expectations. I have shared your comments with the hotel management. I am sure that the steps taken will avoid similar issues from reoccurring in the future. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Dianne L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$160 - US$224 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPocono Mountains RegionEast Stroudsburg
NUMBER OF ROOMS
79
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Frequently Asked Questions about Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel
Which popular attractions are close to Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Nearby attractions include Lakota Wolf Preserve (7.7 km), Delaware Water Gap National Recreation Area (1.6 km), and Country Kettle (3.9 km).
What are some of the property amenities at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Conveniently located restaurants include Sweet Creams Cafe, Thai Orchid, and Saen Thai Cuisine Limited.
Are there opportunities to exercise at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Staybridge Suites Stroudsburg (East) Poconos, an IHG Hotel?
Many travellers enjoy visiting The Historic Castle Inn (2.5 km).