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Extended Stay America - Philadelphia - Exton

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Extended Stay America - Philadelphia - Exton
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37 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Reviewed 4 days ago NEW

Having many small problems becomes a big problem. The beds aren't comfortable. The toilet sticks and the seat is loose. The shower curtain was a foot too long and very unsanitary. The dog across the hall was incontinent so my room had a strong urine smell. The heating unit didn't work well and was noisy. Overall, a very uncomfortable stay.

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Helpful?
Thank barbaradetz
Reviewed 2 weeks ago

stayed in hotel for 2 weeks, it was not cleaned atleast once. While my reservation was for two weeks, I was checked out after one week and a housekeeping guy came to clean the room while I was inside. Inspite of cleaning the room, that guy left the TV remote under a bed-sheet which I found when I was sleeping....

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Thank surya v
Coatesville, Pennsylvania
Reviewed 14 October 2016

First the positives.. Affordable, We needed to stay 17 days. And this hotel takes pets,$25/night for the 1st 6 nights per pet! After the 6th night, the pet fee is waived, $94.95/night for double bed "suite" that has small kitchenette, sink,2 burner stove & microwave. All housewares are available at front desk upon request. Sink has no stopper to do...

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Helpful?
Thank Jackie M
Manager_11525, Manager at Extended Stay America - Philadelphia - Exton, responded to this review

I appreciate you taking the time to write such a detailed review of your recent stay. I am glad to read that you were pleased with Briana and the value in your room. It was disheartening to read that we were unable to provide you with a fully satisfactory stay; however, I am so pleased that you were happy with...

Reviewed 15 September 2016

Room was filthy. Toilet paper roll was empty. The fridge had food in it. Windows were so dirty the view of parking lot wasn't even clear. The "blanket" is basically a second sheet that looks to be from the 80-90s. Carpet is filmy. This place is totally disgusting. Will NEVER book at an Extended Stay America again. Front desk staff...

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Thank M8380SCangelam
Reviewed 1 August 2016

It took twenty minutes for someone to get to the front desk when I arrived. My room had awful ventilation and every time the person in the next room smoked they might as well been in my room. It smelled bad and was dirty, so much so that I had to run to the local Target and buy cleaning supplies.Everything...

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2Thank Owen D
A TripAdvisor Member
1 review
Reviewed 31 July 2016 via mobile

I stayed here for one night. The entire hotel smells like cigarette smoke. My room was dirty. There was a soda bottle, candy wrapper and cup on the floor near the bed when I checked in. The smoke detector was falling. Huge hole in bathroom ceiling. I felt unsafe on the first floor near the parking lot. VERY LOUD. I...

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Thank A TripAdvisor Member
Lewistown, Pennsylvania
Reviewed 4 May 2016

My wife and I recently stayed here and it was a pleasant experience. I had to take my wife to a doctors office in Bala Cynwyd,pa , but did not want to stay real close to the city.After checking hotel sites and prices, I decided on extended stay America because of the rates and what I seen as the room...

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Thank Butch L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to read that we were able to exceed your expectations and provide you with exceptional customer service! I’m glad that you enjoyed our comfortable rooms, convenient location, and our fully equipped kitchens. The staff and I would like to thank you...

Leicester, North Carolina
Reviewed 14 February 2016 via mobile

The hotel is supposed to provide coffee pots for every room. But they tell me they are on order. When I asked if they would use the big pot from the grab and go breakfast to make a pot they refused. I mean seriously?? Why can't they just make a pot of coffee or find me a dang coffee pot!

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1Thank whenfrogsfly82
Camp Hill, Pennsylvania
Reviewed 28 January 2016

Walked into the hotel and it reeked of Pot. The parking lot was not plowed. The rooms were basic - I mean basic. The halls were dirty. The acting manager was the best person in the world. When we complained he did everything he could to help us. So I rated it Poor because it was not what I expected...

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Thank Frank R
Nanticoke, Pennsylvania
Reviewed 13 October 2015

Nothing special here, nor did we expect it to be. No couch as advertised on the website. Free breakfast was limited to granola bars and muffins. The staff was friendly. Didn't have my hopes up, so I wasn't let down. Probably would have looked elsewhere if we needed more than a one night stay.

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Thank dsmith3377

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Golf Course
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Philadelphia - Exton

Address: 877 N Pottstown Pike, Exton, PA 19341-1561
Region: United States > Pennsylvania > Exton
Price Range: $94 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Exton 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Exton
Extended Stay America Exton
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Questions & Answers

Questions? Get answers from Extended Stay America - Philadelphia - Exton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“second floor away from elevator”
 of 5 bubbles barbaradetz, 3 Dec 2016 | Read review
“READ THE REVIEWS! There are nicer rooms a street over”
 of 5 bubbles Class4You, 15 Jan 2015 | Read review
“Get a room away from lobby to avoid smell from trash room.”
 of 5 bubbles thunderguppy, 19 Oct 2014 | Read review
“Do not park in the back as the backdoor was broken the entire month of the stay.”
 of 5 bubbles 809susanm, 5 Aug 2013 | Read review
4 of 4
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