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Fairfield Inn Philadelphia West Chester/Exton

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Traveller (40)
Room & Suite (31)
Dining (4)
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Overview
  • Excellent44%
  • Very good25%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(45 reviews)
“customer service”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
Additional information
Offers from Fairfield Inn Philadelphia West Chester/Exton
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Offers from Fairfield Inn Philadelphia West Chester/Exton
Special Offer: Member Rates
Hotel packages
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (280)
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Traveller rating
119
70
52
23
15
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LanguageEnglish
119
70
52
23
15
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All reviewsfront deskcustomer servicethe breakfast areathe general managerrestaurants and shoppingcomfortable staycomfortable bedsmini fridgeking of prussia malleasy accesscomplimentary breakfastbusiness tripnice roomwest chesterphiladelphiamarriottsoutlets
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1 - 5 of 279 reviews
Reviewed 1 week ago via mobile

Stayed here for a night prior to a tournament. Check-in was easy and painless. The hotel is located close to many things, though not walking distance to restaurants and such. Pool and fitness areas are both very small, as was the room. The beds were...More

Thank miolet
Response from Holly B, General Manager at Fairfield Inn Philadelphia West Chester/ExtonResponded 1 week ago

Thank you for taking the time to complete a survey. We are glad you enjoyed the full hot and healthy breakfast buffet offered by the hotel. The beds in our guest rooms are queen size and king size. We only have double beds in two...More

Reviewed 1 week ago via mobile

STRANGER just burst into my room belligerently yelling because they were obviously drinking. Turns out the person working the front desk just gave them a key to any room number they slurred out. Careless, unacceptable, and MAJOR SECURITY ISSUE! Last time I stay with Marriott.More

Thank avidtravelerfamily
Response from Holly B, General Manager at Fairfield Inn Philadelphia West Chester/ExtonResponded 1 week ago

I am very sorry for your experience over the last weekend and can understand how upset you must have been. Unfortunately security measures were not followed the evening you stayed with us. They front desk associates have been retrained so that this does not happen...More

Reviewed 3 weeks ago

My first impression pulling up was not overwhelmingly positive. I typically stay at Courtyard, Marriott or Renaissance property’s. Upon entering my worry’s started to subside as I saw a modern, recently renovated lobby and dining area. Mobile Checkin on the Marriott app made check in...More

Thank Steven M
Response from Holly B, General Manager at Fairfield Inn Philadelphia West Chester/ExtonResponded 1 week ago

Thank you for staying with us at the Fairfield Inn. We are happy to provide you with a clean, fresh room and a stress-free stay. We hope you will stay again whenever your travels bring you to the Exton area.

Reviewed 13 April 2018 via mobile

Marriott's two day cancellation and the dwindling quality of service just got worse. No how was your stay at check out, just the bug in the bed when I woke up scratching and itching. After 10 yrs as a platinum member it's time to move...More

Thank fasteddie565
Response from Holly B, General Manager at Fairfield Inn Philadelphia West Chester/ExtonResponded 13 April 2018

Good Afternoon, Thank you for reaching out through your review of our hotel. I do apologize you did not receive the quality service we provide on a daily basis. I have been at the front desk most mornings and am surprised to hear you were...More

Reviewed 7 April 2018 via mobile

Hotel needs upgrading. Check in staff not the best to deal with. Generally stay with a Different chain when I stay in the area but they were booked so I had to go here. Unfortunately not up to standards of the other hhonors hotels I...More

Thank laearney1
Response from Holly B, General Manager at Fairfield Inn Philadelphia West Chester/ExtonResponded 9 April 2018

Thank you for reviewing our hotel. Unfortunately I think you may have reviewed the wrong Marriott. Our hotel has just completed a year long renovation and everything on property is new. I would love to discuss your stay in our area if you could reply...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$111 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (40)
Room & Suite (31)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Ben R
20 August 2015|
AnswerShow all 3 answers
Response from Alexandra S | Property representative |
Good Morning. Thank you for reaching out to us. We started work already at the roof. After we are done with the roof and exterior we will move the work inside our hotel. So, to answer your questions - we did not start any... More
0
Votes
Room Tips
"cvs and wawa located very closeby"
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"Rooms facing the road are noisier."
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"Ask for a room on the 3rd floor"
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"I always ask for a room to TOP floor to avoid noise from above."
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