Comfort Suites Hummelstown-Hershey
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320 Milroy Rd, Hummelstown, PA 17036-8627
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Comfort Suites Hummelstown-Hershey
Updated 02/06/20
About
#3 of 4 hotels in Hummelstown
Location
Cleanliness
Service
Value
Hershey's "suitest" hotel!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Skiing
Car hire
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
Languages Spoken
English
Location
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387Reviews9Q+A50Room tips
Reviews
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Popular mentions
During the onset of this current pandemic my wife was a patient at the Hershey Cancer Center and I was in desparate need of a room, In very short order the team at Comfort Suites, Hummelstown, made sure I was accommodated. Michelle, Xenora, Petey, Bill, Wendy and others went beyond the norm to see to my needs..........and , for this, I remain impressed and forever grateful. YEA TEAM!
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Date of stay: April 2020Trip type: Travelled on business
Value
Rooms
Service
1 Helpful vote
Helpful
mtchristie65@gmail.com wrote a review Feb 2020
Charlotte, North Carolina3 contributions1 helpful vote
I’m a coach for figure skating, my teams came into Hersey, PA for a competition. The hotel we normally stay at is under renovation, so we choose Comfort Suites……never again 1. Rooms not clean, fake eyelashes stuck to mirror, bobby pins all over the room around the bed, and pull back shower curtain to find dirty wash clothes handing on shower curtain poll 2. Breakfast terrible, the only thing I could eat was toast 3. Employees are rude, Front desk employees could use a class in customer service, and the night times security guard could use a softer tone with children. Motel 8 would be a better place to stay
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Location
Service
Helpful
Response from Voyage784672, Front Office Manager at Comfort Suites Hummelstown-Hershey
Responded 21 Feb 2020
I apologize that you had several issues during your stay. We pride ourselves in starting a great day with a full belly and a smile. I do not like that we could not meet your expectations to start your day right. We had several issues through out the night after quiet time with loud people and children running the halls by other guests staying at the hotel. We try to diminish any of theses issues in which all the teams that signed a contract were notified prior to staying to make sure it was a great fit with expectations for all involved, and again with each parent were then presented with a copy upon arrival to sign and ensure all knew the policies. Sad to say but a lot of these policies were not adhered to and the situation caused aggravation amongst all involved. We once again apologize that we didn't meet what you are used to, but we do have to look out for all guests even those not staying with teams
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This hotel is pretty nice. The rooms are big and I loved the seating area in the room. The overall hotel needs some attention. Some of the baseboards in the main hall by the elevator are being held on with masking tape which looks really bad! Location to the Giant Center in Hershey was good. We didn't get any soap or shampoo after our room was cleaned. The seem to be short on staff. The beds were comfortable. The breakfast was okay nothing great but there's a nice area to sit for breakfast. We came with a team of cheerleaders and we were happy that the rules for teams at the hotel are strict since we needed to get up super early to be at the Giant Center ready to compete at 7:45am. But the first night was bad with another team running around in the halls after 11pm. We had to call the front desk several times! It was upsetting! Overall it was average but the price was right.…
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Date of stay: January 2020Trip type: Travelled on business
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Voyage784672, Front Office Manager at Comfort Suites Hummelstown-Hershey
Responded 20 Jan 2020
Katrinka513 Thank you for your feedback it is important to us. I would like to apologize for your room not being replenished with soap and shampoo and the one team of cheerleaders that did not follow the rules for teams. We do try our best to make sure that everyone follows the rules. We have been doing some light maintenance in the hotel with baseboards. We are happy that you enjoyed your stay and liked your room other than the few little issues.
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We needed a place for one night and this spot fit the bill perfectly. Nice-sized & clean suite at a reasonable price with free breakfast the next day. Was convenient to Hershey and Harrisburg, though we did not visit the latter.
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Date of stay: December 2019
Value
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Michele S, General Manager at Comfort Suites Hummelstown-Hershey
Responded 3 Jan 2020
John C Thank you for helping us be the solid hotel that we are here at the Comfort Suites Hummelstown-Hershey. We are please that you find us a perfect fit not only on our freshly renovated large rooms, but along with starting your morning off right with our complimentary breakfast. We hope you stop by and see us again in the future.
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I had made an online reservation for November 2nd. Got to the hotel, and they tell me they don't have a reservation in the system for me, but they do have one in the system for November 27th. The rate I had booked with was no refunds and no changes, so they refused to honor the rate that I had booked. They tried to charge me more than double the agreed upon rate for a room for that night, and would not even refund the money for the reservation they messed up. I couldn't afford the higher rate, and ended up having to drive more than 2 hours to get home in the wee hours of the morning totally exhausted, risking my life. Got on the phone with Choice Hotels corporate, and got given the run around for an extended period. Eventually got told the general manager of the hotel would be calling me back in the morning. It's several weeks later now, and I haven't heard a peep from them. I've finally filed a dispute with my credit card for the money they stole from me. Stay as far away as possible from these people!…
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Date of stay: November 2019
Service
Room Tip: Don't even bother
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Helpful
Response from Voyage784672, Front Office Manager at Comfort Suites Hummelstown-Hershey
Responded 15 Nov 2019
Bob Z I do apologize that you made the reservation for the wrong date. Our rates do change and at the time you arrived at the hotel our rate was higher and we would be charging the rate for the day. When you booked your reservation you chose the book and save rate and agreed to the policies of a prepaid reservation that does stay there are no modifications or changes of that reservation, and you do receive another discount on top of what you already received for booking that type of reservation. Again I apologize for the inconvenience that this caused you.
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PRICE RANGE
US$79 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel hummelstown
LOCATION
United StatesPennsylvaniaHummelstown
NUMBER OF ROOMS
80
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Claim Your Listing Frequently Asked Questions about Comfort Suites Hummelstown-Hershey
Which popular attractions are close to Comfort Suites Hummelstown-Hershey?
Nearby attractions include Escape Room Hershey (7.9 km), AACA Museum, Inc. (6.1 km), and Indian Echo Caverns (2.8 km).
What are some of the property amenities at Comfort Suites Hummelstown-Hershey?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Suites Hummelstown-Hershey?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites Hummelstown-Hershey?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Suites Hummelstown-Hershey?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites Hummelstown-Hershey?
Conveniently located restaurants include Vino Italian Restaurant, Gabriella Italian Ristorante, and Piazza Sorrento.
Are there opportunities to exercise at Comfort Suites Hummelstown-Hershey?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Suites Hummelstown-Hershey?
Yes, dry cleaning and laundry service are offered to guests.
Does Comfort Suites Hummelstown-Hershey offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Comfort Suites Hummelstown-Hershey?
Many travellers enjoy visiting H. A. Hartman & Son Storage (7.2 km).
Is Comfort Suites Hummelstown-Hershey accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.