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InterContinental Xishuangbanna Resort

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2nd Phase Tourism Area of Xishuangbanna Mannongfeng District, Jinghong 666100 China
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Traveller (5147)
Dining (236)
Room & Suite (236)
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#8 of 497 hotels in Jinghong
Location
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Service
Value
Travellers' Choice
Located on the edge of picturesque Jinghong City, InterContinental Xishuangbanna Resort built on the site of the ancient Dai Palace flourished in AD 1160. Setting amidst a large tropical rainforest, the hotel presents an elegant and tranquil garden-style resort design inspired by ancient Dai palace characteristics and traditional architecture. The hotel is 9-kilometer ride to Xishuangbanna International Airport, 6-kilometer ride to Xishuangbanna downtown and is close to popular tourist spots as Manting Park, Tropical Flower Garden, Xishuangbanna Tropical Nature reserve and Buddhist temple.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids club
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
7813Reviews4Q+A14Room tips
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Emma H wrote a review Nov 2022
1 contribution1 helpful vote
西双版纳州济酒店真的是来了就不想回的酒店,这里的绿植真是太漂亮了!400亩的大花园足足逛了一天连拍照风景极好,服务人员的工作也是极其到位,我也会向我的朋友们强烈推荐今后来西双版纳一定要到洲际酒店来体验一下! Xishuangbanna Zhouji Hotel is really a hotel that you don’t want to leave. The green plants here are so beautiful! The 400-acre large garden took a full day to visit and even took photos. The scenery is excellent, and the service staff are also very good at their work. I will also strongly recommend to my friends that you must come to the InterContinental Hotel in Xishuangbanna to experience it in the future!
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Date of stay: November 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zarza's Travels wrote a review Aug 2022
China391 contributions70 helpful votes
+1
An exotic feeling hotel, with some beautiful spaces to take pictures (which seems to be the main activity - sadly - for travellers in Xishuangbanna). I stayed here for 4 nights, check-in was fairly smooth, although a cheeky comment about whether the gym was part of my normal routine or not, was not hugely appreciated. A very large hotel, quite dated, but with spacious rooms. My room had a comfortable large bed, a huge bath (the plug didn't work - but they did fix this promptly) and a lovely balcony area. Unfortunately, there were so many palm trees outside of my room it blocked a lot of the natural light, so the room was always quite dark. I loved how the aircon automatically turned off when the doors opened - helping the environment 😊 I did not have breakfast any day as I was up and out early, and with limited vegetarian options I ate only once in their Chinese restaurant - where the chef prepared a special meal for my dietary requirements. The bar area, well, wasn't a bar, but the lobby lounge was a wonderful space and their iced coffee was a real treat each day! The children's pool was closed for maintenance but the indoor pool was available. Location was good, I was able to travel to everywhere quite simply using DiDi (although they will not take people to the Botanical Gardens). A particular thank you to Lee, who offered excellent help in English when I was unable to get any transport. Overall, I would recommend this hotel as a good base for exploring Xishuangbanna 🌴 ☀️
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Blocks 5 - 6 - 7 are furthest from reception, and are quieter than others.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 16 Aug 2022
Dera ZarzaTravels:Thank you for choosing InterContinental Xishaungbanna Resort as your accommodation hotel during your recent visit to the destination. We’re happy to know that you’re satisfied with our facilities and service. Your feedback is very key for us to encourage our team to deliver the quality service as usual. Look forward to your next visit to beautiful Xishuangbanna. Best regards, Jessica Shao - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MattwalesNorthWales wrote a review Apr 2022
Chengdu, China2074 contributions434 helpful votes
+1
Didn't stay here but as we heard great things about the afternoon tea, we decided to try it. Although there was no English speaker around it was no problem ordering and we settled down in the airy venue. Of course tea comes on a tiered display stand accompanied by a cold glass of champagne and your choice of tea or coffee. The cakes were colourful, varied and fresh. Thoroughly enjoyed spending a couple of hours getting fat
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 25 Apr 2022
Dear MattwalesNorthWales:thank you for your time to share your experience with us, We are very glad to know that our staff and service helped in making your visit enjoyable,it's our great honor to serve you! Hope to see you again in your next trip in Xishuangbanna! [Jessica Shao, General Manager]
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris S wrote a review May 2021
Shanghai, China23 contributions3 helpful votes
1. Hotel/Room - big hotel in a large garden type layout. Rooms quite far from lobby, a bit of a maze. Deluxe king bed room - large and comfortable. Didn’t have a note pad/pen, minibar empty, no TV channel list, shower wouldn’t drain and wasn’t sealed properly so water ran into toilet room, no turn down service, no fruit gift. 2. Pool - indoor 25m pool set up for swimming laps but is very warm. If you want to relax around the fairly large outdoor pool, forget it - there are a few sun loungers but hidden under cover and zero service. You even have to wear a swimming hat in the outdoor pool (despite the fact that the trees and plants are dropping leafs etc. into the pool). This was the biggest disappointment. Basically pointless to even have such a pool. 3. Restaurants - the Thai/Dai restaurant was really good, large portions. Breakfast is more of a “pile it high sell it cheap” scenario - no “fresh” juice, bad coffee, no ability to request eggs done a certain way (over hard or nothing) 4. Staff - all polite and friendly, no complaints. 5. Would I return? Probably not due to the ridiculous pool situation. Don’t come here if you want a place to relax around the pool and have a couple of drinks!
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Date of stay: April 2021Trip type: Travelled as a couple
Room Tip: Useless outdoor pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 21 May 2021
Dear Chrisspackman, Thank you for choosing to stay with us recently . Your feedback is very important for us to improve our service. Outdoor swimming pool renovation is coming soon in this year. And wearing the swimming cap in swimming pool is for the hygiene purpose.Here we have very nice tropic garden & peacock in hotel and hope you enjoy beautiful view.We are always at your service if you have any request during your staying period . We hereby apologize for any inconvenience It’s may caused to you during your stay. Again, thank you for your feedback. Look forward to welcome you back to beautiful Xishuangbanna. Jessica Shao – General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
js96 wrote a review Jan 2021
United States173 contributions94 helpful votes
Because of the pandemic, we couldn't travel out of China so we settled on Xishuangbanna. It does have a different feel to the rest of China, but still has the conveniences of China (such as Didi). The IC is located a bit outside of town, so there are very few delivery options- we often had to taxi in town to pick up food because the prices at the hotel were very, very expensive. There are no restaurants or stores nearby. The hotel itself didn't feel like any IC I'd been to before; it felt a little older and not always well maintained (for example, the steam room in the fitness center didn't work; the TV channels in the room were very grainy, Wifi wasn't good and I had a lot of trouble connection to a VPN- this was not the case at the Crowne Plaza just across town). In-room coffee was just instant coffee packs- a hotel faux-pas in my book. But when I asked Snowy at the front desk, she scored us a Nespresso machine for our room. I really appreciated that! I agree with other reviews which said "lower your expectations"- this isn't a new urban Intercontinental with all the amenities. But I felt the service was good; everyone was friendly and outgoing which isn't always the case in other parts of China. Eric Rao and Snowy stood out for their excellent service. At check-in, there was a tour bus that came in when we did so there were long lines, I went to the back of the line for IHG elite members (I just have Platinum with IHG) and was told by staff to wait in the other line. This seems to happen a lot with IHG in China- the rewards line really doesn't make any difference, they take anyone first come, first served. Not a big deal, but then don't bother having the special line, right? Check-in was slow (maybe 10 minutes per customer), but that's typical. Maybe it's just all the paperwork. Check-out was a breeze. I was pleased that the hotel gave us breakfast as IHG members. IHG's program is weak compared to others, but this property treated us well. We were denied a room upgrade, but the breakfast made up for it, in my opinion. The rooms are large, as are the balconies. A table on the balcony would have been a nice touch, but there is a desk in the room. In general, I felt they could have more seating and tables around the property. When we picked up pizzas, we tried to find a place and the dining room was kind enough to let us use the outdoor tables. I found the staff to have a nice, can-do attitude when we made requests. The kids club was great- lots of activities. They didn't allow parents to drop off kids, but it was still spacious enough to allow parents to relax while the kids played. The outdoor pool was great, but very cold. It's so lush around it that there's little sun on the pool. That's great in the summer, but not so great in the winter. The outdoor kiddie pool was empty and their didn't appear to be any hot tub either. Overall, this is a good property and the staff is great. We used points (20k/night) so I was happy with the value. Honesty, paying the room rate of RMB1200 seems a bit high to me, but in off-peak times, it might be more reasonable. Go in with reasonable expectations and you'll have a great stay in Banna.
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Date of stay: January 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 9 Jan 2021
Dear Guest, Thank you for taking your time to share with us on your feedbacks, my sincerely apologize for the inconvenience you experienced in regards to the unpleasant experience of arrival experience, steam room, TV channels and WiFi connection, necessary actions has been taken immediately by the concerned departments to avoid this from happening again in future. I am delighted that you enjoyed our balcony, kids club for your children and express check out, and never forget the memorable service provided by Snow and Eric Rao, we will continue to working truly hard maintain and to ensure our guests have their comfortable stay with us. Once again, thank you for selecting InterContinental Xishuangbanna Resort, we look forward to welcoming you back again. General Manager Jessica Shao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointment wrote a review Dec 2020
2 contributions
The resort has nothing to be ashamed of: infrastructures and activities are not disappointing, and are numerous enough to allow yourself to enjoy your stay at the hotel...however, the period of stay is what matters the most: having spend 5 days here in december 2020, the resort was pretty much empty has there is no particular Chinese celebrations during these month, and i guess this is why the hotel staff was clearly disappointing. I prefer to warn you before you live this by yourself: ordering a plate will imply a 45minutes wait period before the dish is served on the table, communicating with waiters, even when I speak a good level of mandarin, is close to impossible. To conclude, the service quality is extremely poor and cheap. However, bed rooms are very good, and beds offer an amazing comfy night for each customers. Thank you, and my advice will be to choose a period that isn’t off-season in china, or don’t choose this hotel at all as the service quality, which makes at least 50% of your stay at the hotel, is along the worst hotel services and staff I have ever seen after all the hotel I had the luck to go to during my life. Kind regards, A disappointed customer.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 29 Dec 2020
Dear Guest, Thank you for taking your time to share with us on your feedbacks, my sincerely apologize for the inconvenience you experienced in regards to the unpleasant experience, upon received your experienced, necessary actions has been taken immediately by the concerned departments to avoid this from happening again in future. I am delighted that you enjoyed your bedroom and comfortable bed, which we will continue to working truly hard maintain and to ensure our guests have their comfortable stay with us. Once again, thank you for selecting InterContinental Xishuangbanna Resort, we look forward to welcoming you back again. GM Jessica Shao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mathieu le duc wrote a review Dec 2020
1 contribution
I’m a very very disappointed for this hotel. I thought it was a excellent hotel and very beautiful. But firstly It’s very very difficult to find your room because there is too much block. The service is very bad like very very bad. We wait 40 min for club sandwich and after that they came and tell us that there were not club sandwich anymore. Lastly I wanted to say except all the bad things that the fitness room is very good there is everything you want. But it’s was very disappointed
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 29 Dec 2020
Dear Guest, First of all, please allow me to sincerely apologize for the unpleasant experience, I really appreciate you taking the time to advise us, which is the first step towards improvement of our services. I would like to assure you that your comment have been communicated, and positive remedial action has already been taken, to ensure that similar situations such as you experienced do not recur. InterContinental Xishuangbanna Resort is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. We would like to take the opportunity to welcome you and your guests back in an effort to provide you all the level of service you expect from InterContinental. GM Jessica Shao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kasivia wrote a review Dec 2020
Nanjing, China133 contributions74 helpful votes
This property fits right in to the overall Banna theme: Had its day; not worth a visit. Service fluctuated between somewhat helpful and non-existent. Room was not fully clean when cleaned and was sometimes not cleaned while we were out. There was still a section of carpet that had not been vacuumed for our entire stay. Items that were used, such as coffee packets, were not replaced. There were Nespresso pods, but no coffee maker. Our room keys also mysteriously stopped working at various times. Nearly zero English amongst the staff we encountered. Breakfast options were limited and repetitive and room service consisted of a dozen or so options. Lounge was closed, so used lobby bar with limited and unclear options as well, despite well-meaning bartenders. Coordination of trips and transportation was also challenging with a monolingual concierge team. We appealed to the Guest Service Managers several times with mixed success. Overall, I’d give Banna a pass. If you do come here, and suppose this is your best bet, be prepared for a dated property with mediocre food, cleanliness, and service. Our IHG Ambassador status also didn’t seem to make any difference in terms of service, upgrades, etc. Disappointed.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 28 Dec 2020
Dear Kasivia, Thank you very much for choosing to stayed with us and please accept my sincere apology! I am truly sorry that we have falling short on your expectation and disappointed you during your stay with us. I appreciate you brought it up to our attention offering us opportunities to relook on to our services and management. I have brought up your comments to our managers, and concerned departments have promised to work on finding and resolving root causes. A series of actions will be taken to improve our team services initiatives, to make sure that our services truly representing our real standards. Once again, thank you for selecting InterContinental Xishuangbanna Resort and we look forward to welcoming you back in very soon. GM Jessica Shao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
xzlchanning wrote a review Nov 2020
Shanghai, China21 contributions10 helpful votes
It is a very beautiful hotel. The room was large, luxurious and stylish I was treated so kindly and made to feel very special from the attention received. The staff is more than happy to serve you, especially Ms. Elina Wang with great passion and considerate arrangements.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 18 Nov 2020
尊敬的宾客您好,感谢您入住西双版纳洲际度假酒店,得知你对酒店整体的满意,我们感到十分开心~酒店内有中西泰傣四个餐厅,不出酒店及可尝遍版纳特色,园区内的活动有水稻种植、梯田摸鱼、小小弓箭手、鲜花饼制作等,连住3天,完全不用考虑娱乐选择,只需走到健身中心,到了您就知道选啥了~期待您的再次光临! 酒店总经理 邵华
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ola H wrote a review Oct 2020
Dubai, United Arab Emirates33 contributions3 helpful votes
It’s certainly lovely and lush environment and very photogenic spot however did not meet our expectations. Layout of the hotel is very impractical. Swimming pool as much as beautifully looking, does have any seating area and all views to the swimming are blocked by lush vegetation which means that it is impossible to watch children while they swim. There is no place to sit down and put your belongings and you need to walk to the other part of the complex to register to enter the pool with no access to seating. Swimming doest have life guard. Shallow part of the pool is blocked off. There is no pool bar/cafe so it’s not possible to order drinks, so most of the days we ended up skipping swiming at all. This is not something you would expect from international chain. Service is lovely but not trained and completely helpless. It takes ages to order drinks and only all day eating hall is open despite Mid autumn holidays and hotel being relatively busy. generally we hoped spending few relaxing days but ended up going out for whole days as it was very inconvenient to hang around the hotel. Morning and evening buffers are large with great selection of Chinese and foreign food but do not expect evening drinks as bar staff is not trained and there is shortage of most basic mixers.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shao Jessica, 总经理 at InterContinental Xishuangbanna Resort
Responded 22 Oct 2020
Dear guests, I am very glad that you can come to the beautiful Xishuangbanna and choose intercontinental Hotel Xishuangbanna.I'm very glad to have your approval.The hotel has prepared a variety of entertainment facilities for the children, crazy cars for the children to experience a speed and passion, rice paddy fish.Rice transplanting allows children to experience field life.You don't have to worry about eating in intercontinental, Nong Xiang provides you with delicious food 24 hours a day.For a taste of xishuangbanna's local cuisine, visit tai Dai restaurant."Intercontinental Life knows the world" looks forward to your participation again! General Manager of hotel Shaohua
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$186 - US$528 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Resort Xishuangbanna
LOCATION
ChinaYunnanXishuangbanna Dai Autonomous PrefectureJinghong
NUMBER OF ROOMS
520
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INTERCONTINENTAL XISHUANGBANNA RESORT: UPDATED 2022 Hotel Reviews, Price Comparison and 5,243 Photos (Jinghong, China) - Tripadvisor

Frequently Asked Questions about InterContinental Xishuangbanna Resort
Which popular attractions are close to InterContinental Xishuangbanna Resort?
Nearby attractions include Manting Park (2.9 km), Peacock Garden, Sipsongpanna (4.2 km), and Gaozhuang Night Market (3.2 km).
What are some of the property amenities at InterContinental Xishuangbanna Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Xishuangbanna Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Xishuangbanna Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Xishuangbanna Resort?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Xishuangbanna Resort?
Conveniently located restaurants include MeiMei Café, S Bar, and Flying Snake Brewhouse.
Are there opportunities to exercise at InterContinental Xishuangbanna Resort?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does InterContinental Xishuangbanna Resort have airport transportation?
Yes, InterContinental Xishuangbanna Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Xishuangbanna Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Xishuangbanna Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental Xishuangbanna Resort?
Many travellers enjoy visiting Mengle Dafo Temple (4.1 km), Premier Zhou Enlai's Monument (2.8 km), and Mandou Folk Activities Village (5.6 km).