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The Swan at Streatley

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The Swan at Streatley
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593 Reviews from our TripAdvisor Community

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Showing 581: English reviews
Reading, United Kingdom
Reviewed 18 December 2015

We had a Christmas party evening with a party of 70 plus people. The food was excellent and plentiful. The service was very good and very friendly. The room layout was also excellent with access to a bar area set for our party. Recommended.

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Helpful?
Thank Paul W
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Paul, Thank you so much for your great review, much appreciated and great to hear you had a fantastic event. Merry Christmas. Best Regards, Michael Westenbrink

Benfleet, United Kingdom
Reviewed 29 November 2015

A nice hotel in a beautiful location on the banks of the river Thames. Our room had beautiful views out onto the river with a nice little balcony. The room was lovely, spacious and clean. We ate in the restaurant in the evening, although the reception had forgotten to let the restaurant know we were wishing to eat there, it...

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Helpful?
Thank Daryl S
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Daryl, Great review, thank you very much. I am sorry they didn't have your booking but glad they looked after you of course, great setting by the river make up for the mistake as well! We hope to see you again soon. Best Regards, Michael Westenbrink

Reviewed 19 November 2015

No hot water, room cold and then uncontrollably hot due to missing radiator control valve.Balcony doors ill fitting, and a bathroom plug too small for the hole. No gesture for our troubles at checkout

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Helpful?
Thank Tim L
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Tim, Thanks for your review and apologies for the poor experience, we are undergoing extensive refurbishment at the moment to resolve these issues, an old building in need of an upgrade and lots of TLC...! Please do send me an email direct for when you are next in the area, I will make sure you get one of our...

Reviewed 14 November 2015 via mobile

Food great, staff great, ambiance in renovated areas nice. Bed very uncomfortable, water pressure in room bath and shower terrible, wifi very bad. A bit disappointing but so much potential. Staff tried very hard and menu in restaurant really lovely.

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Helpful?
Thank Melissa S
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Melissa, Thank you for you great feedback on our staff and food, the place indeed has fantastic potential and we will continue our refurbishment program to ensure we use all of it! I have also contacted you direct last week so please do send me an email for when you are next in the area so I can say...

Cambridge, United Kingdom
Reviewed 9 November 2015

I can't rate this hotel high enough! The location of this hotel is superb, located next to the River Thames which lends itself to great views whilst dining in the restaurant. The room itself was clean, tidy and for a single room was adequate in size. The hotel was relatively quiet whilst we were there (which was great for me)...

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Helpful?
Thank Richard B
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Richard, Thank you so much for your great review, I will make sure to share with all of the teams here. The burger is fantastic and a winner for many...especially with such great views to enjoy as well, rain or sunshine! Hoping to see you again soon. Best Regards, Michael

Henley-on-Thames, United Kingdom
Reviewed 8 November 2015

If you're thinking of booking Christmas dinner for a group of friends, and any member of your party is vegetarian, avoid The Swan. We have been offered a menu containing only one vegetarian option - ravioli. We tried to discuss this with the management, and were told that we would need to speak to the chef, and he would call...

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Helpful?
2Thank Robin P
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Robin, We have clearly failed in the basics here with your request, many apologies and I am really not sure what happened. I have just taken over as General Manager and would appreciate if we can discuss this over a coffee and sort it. It really is not an issue to have an extra option for vegetarians, its what...

Lancaster, United Kingdom
Reviewed 6 November 2015

We used the Swan for a big family event and it was a great venue. The function rooms worked brilliantly as a space, with lots of room to move about and doors opening onto the garden and the river view. The catering was very well organised and the flow to and from the food and drink stations worked extremely well....

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1Thank Sadie W
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Sadie, Thank you so much for your fantastic review, I will make sure the teams know its much appreciated. We hope to see you again soon. Best Regards, Michael Westenbrink

Reviewed 27 October 2015

i booked a special part of the restaurant for a birthday lunch-we had an excellent and diligent service-the sunday roasts were absolutely delicious (and with large portions) great location and at the end a very happy birthday lunch for all the family thank you to the team

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Helpful?
Thank jean marc g
Michael W, General Manager at The Swan at Streatley, responded to this review

Dear Jean, Thank you very much for your fantastic review, much appreciated and I will pass onto the teams here at The Swan. Hoping to see you again soon. Best Regards, Michael Westenbrink

Huddersfield, United Kingdom
Reviewed 26 October 2015

Great venue, food was good BUT the service was lacking, Order for lunch was taken promptly, but it took some 20 minutes to arrive (no starter ordered), our mistake we did not order the wine until the food had arrived. A further wait,15-20 minutes. When the food was served we asked for extra graveyard and some horseradish + mustard. Slow...

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Helpful?
Thank Taskman1894
Michael W, General Manager at The Swan at Streatley, responded to this review

Dear TripAdvisor Reviewer, My apologies for poor experience you and your family had on Sunday, we had some issues and unfortunately didn't get it right with some of the tables. We are working hard to fix these issues so I do hope you will give us another go but appreciate it may be some time before we see you again....

Reviewed 22 October 2015 via mobile

Well it all went a bit wrong really. Wanted to give a second star out of politeness, but I just can't do. Stayed here on the 2th Oct I believe. Initially had booked a different type of room but called during the day and was given a room with a terrace, downstairs. I forget what the package was called. We...

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Helpful?
3Thank Andrew G
Michael W, General Manager at The Swan at Streatley, responded to this review

Hi Andrew, Not a great review seems an understatement...we clearly failed rather badly here and I am really sorry about that. I need to get into the detail to understand why this has happened, it would be really appreciated if you can contact me direct? michael@theswanatstreatley.com I hope to hear from you, Michael Westenbrink

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
The Swan at Streatley is set on the banks of the Thames in the picturesque Berkshire village of Streatley and enjoys wonderful views of the river. The Swan has 21 newly renovated bedrooms, as well as a new bar & terrace and a fully equipped gym and spa. The restaurant is currently closed as The Swan undergoes a multi-million pound investment to redesign of the restaurant, meeting & events spaces. Accommodation is available on a room only basis in the beautifully designed and stylish rooms and guests can purchase coffee, pastries, light refreshments and drinks onsite at the bar & terrace and have breakfast, lunch or dinner in the local restaurants a short walk from the hotel. ... more   less 

Additional Information about The Swan at Streatley

Address: High Street, Streatley-on-Thames RG8 9HR, England
Region: United Kingdom > England > Berkshire > Streatley-on-Thames
Price Range: $122 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swan at Streatley 4*
Number of rooms: 21
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Also Known As:
Swan At Streatley Hotel Streatley On Thames
Swan At Streatley On Thames
Swan Streatley Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Swan at Streatley staff and other travellers.
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Questions? Get answers from The Swan at Streatley staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had river view room”
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lorraineb881, 1 Mar 2017 | Read review
“rooms looking out to the river thames are a little bit more but worth it.”
NickC253, 18 Jan 2017 | Read review
“River Suites have every you need, and the best view!”
Q6227YPhelenr, 4 Jan 2017 | Read review
“A room overlooking the river would be gorgeous”
pops272, 30 Dec 2016 | Read review
5 of 5