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Mercure Haydock Hotel

Penny Lane, Haydock WA11 9SG, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Lyme and Wood Pits Country Park
    0.8 km
  • 4 star hotel
  • Free Wifi
Reviewed 1 week ago
Good
Went with family for a birthday party and stayed over, the party... more
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657 Reviews from our TripAdvisor Community

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Showing 651: English reviews
Reviewed 3 days ago NEWvia mobile

Wish I Could give it 0 stars. Stayed over for a quick one nighter while attending Haddock races. From start to finish the customer service was pretty much non existent. We had booked one twin and one double but got two small doubles and a we had to arrange our own beds. Fair enough. We then tried to get a...

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Helpful?
Thank Ben B
Reviewed 3 days ago NEWvia mobile

I was shocked at how this hotel thinks it's acceptable to still charge and function as a hotel while MAJOR work is being carried out. Tilers, painters, drilling all going on whilst trying to have tea and a business discussion with colleagues. Dust everywhere! Nothing on their website to earn so after driving 2 hrs you're stool to go elsewhere....

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Helpful?
1Thank Jesusmonkey
Bridgend, United Kingdom
Reviewed 6 days ago NEWvia mobile

Hotel is currently being renovated. The renovation is not been done to high standard i found a power socket dangerously coming off the wall. Shower has been upgraded but the rest of the bathroom suit is 80s or 90s era.

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Helpful?
Thank tcrclarke
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Dear Mr Clarke, Thank you for sharing your feedback, I am truly disappointed that you have been disturbed by our refurbishment. You are correct that the baths and toilets have not been replaced but we felt it a little wasteful as the are in perfect condition and area plain white suite. I am please that you noticed the new power...

Reviewed 1 week ago via mobile

Went with family for a birthday party and stayed over, the party was great the room was done beautifully and the catering was good too with a good range for the children! The hotel is having work done but is still beautiful. The rooms are basic and would benefit from more light but it's clean and well equipped!

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Helpful?
Thank Gemma S
Wirral, United Kingdom
Reviewed 1 week ago

Hi had a fab new year's Eve in the marquee. The 5 course meal was excellent all very tasty and piping hot. The service was very good, all the staff were very helpful and friendly and worked very hard. Disco was excellent played music for everyone and the fireworks were superb. The breakfast was lovely, a little wait on new...

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Helpful?
Thank maria f
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Maria, Great to hear that you enjoyed NYE so much and brilliant to hear that even in the rain the fireworks were superb. I hope that you return to us next year for an equally fantastic night. Regards Adam Condron General Manager

Reviewed 1 week ago via mobile

We had our wedding reception in the marquee on December 3rd 2016 and even though there was some renovation going on in the hotel you couldn't tell. Cathy the wedding coordinator was fantastic and couldn't do any more to make our wedding reception a day to remember. Cathy and her team did an amazing job and thanks to the hotel...

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Helpful?
Thank Mathew S
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Mr & Mrs Styles, Thank you so much for taking the time to share your feedback online. We really love to look after Bride and Grooms and its is so nice to hear when we have helped to make their day so memorable. Kind Regards Adam Condron General Manager

Northamptonshire, United Kingdom
Reviewed 2 weeks ago

My hotel of choice when I travel on business. I've lost count of the times I've stayed here and every time I'm here I'm pleased with my choice to return.. Basic but comfortable rooms, great selection for breakfast and a chef who knows how to cook a steak. The Guinness is well kept and worth a glass or two as...

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Helpful?
Thank Paul K
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Paul, Thank you so much for your kind words, I will share them with the team. Kind Regards Adam Condron, GM

Liverpool, United Kingdom
Reviewed 3 weeks ago

Visited and stayed due to a family wedding. Impressive hotel based on it's size with pleasant and helpful staff. The room was a good size and clean and there appeared good additional facilities based on the pool, although I didn't use it. The negative points, prices are outrageously expensive. The food provided was very average for a lot of money...

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Helpful?
Thank David Y
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi David, I am so sorry that you were disappointed with some areas of the hotel when staying with us. We did have an issue with our till systems at the weekend which effected our normal procedures and I apologise if this effected you. If you still haven't received your receipt via email I apologise, please do not hesitate to...

Sydney Olympic Park, Australia
Reviewed 3 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Chrissi707
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Manchester, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed at this Hotel after attending their New Year’s Eve party. Had a brilliant time. The staff were very helpful and nothing was too much trouble. The rooms are very spacious with an enormously comfy bed. The breakfast was great too.

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Helpful?
Thank 1955_13
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Happy New Year, Brilliant to hear that you had such a great time with us. Kind Regards Adam Condron General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Beechers
Cuisines: European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Hotel, part of Mercure Brand operated by Accor Hotels, is perfectly placed for exploring Merseyside and the north-west - or enjoying a day at the races. Located exactly halfway between Liverpool and Manchester, the hotel is just a mile from the famous Haydock Park racecourse. Local attractions include stately homes, the region's industrial heritage, and Britain's biggest designer outlet. ... more   less 

Additional Information about Mercure Haydock Hotel

Address: Penny Lane, Haydock WA11 9SG, England
Region: United Kingdom > England > Merseyside > Haydock
Price Range: $90 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Haydock Hotel 4*
Number of rooms: 135
Reservation Options:
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Also Known As:
Thistle Haydock Hotel Haydock
Thistle Hotel Haydock
Haydock Thistle Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Haydock Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure about all rooms we had 216 good size no view but spotless.”
 of 5 bubbles X1010ZOmariaf, 14 Jan 2017 | Read review
“an early 100 room means less walking with heavy bags.”
 of 5 bubbles VivienH177, 12 Dec 2016 | Read review
“If you have difficulty walking make sure you get a room at the front;the hotel is huge square, some rooms are quite far away from reception.”
 of 5 bubbles boogieshoes08, 23 Nov 2016 | Read review
“one that is finished refurb I guess”
 of 5 bubbles Z2333UVdavidl, 31 Oct 2016 | Read review
“Make sure you get a refurbished room.”
 of 5 bubbles 486terrya, 28 Oct 2016 | Read review
5 of 5