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Aerotel London Heathrow

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Terminal Three Arrivals Hall, Heathrow Airport, Hounslow TW6 1AA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (19)
Room & Suite (8)
Dining (1)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 23/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 34 hotels in Hounslow
Location
Cleanliness
Service
Value
Aerotel is a tranquil oasis and your home for quality sleep at the airport. Located in the Arrivals hall of Terminal 3 of Heathrow Airport and only a short walk away from Terminal 2, the Heathrow Express and the Central Bus Station, Aerotel allows you to stumble off a flight and roll into bed in no time. With flexible booking times and room sizes, we’ll make sure you’re refreshed and recharged.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Restaurant
Snack bar
24-hour front desk
Room features
Air conditioning
Housekeeping
Telephone
Private bathrooms
Cable / satellite TV
Flatscreen TV
Walk-in shower
Complimentary toiletries
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
Hindi, Polish, Romanian

Location

Full view
40Car recommended
Grade: 40 out of 100
15Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
66Reviews8Q+A13Room tips
Traveller rating
  • 17
  • 16
  • 6
  • 5
  • 22
Time of year
Traveller type
Language
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  • English
Popular mentions
ellar03 wrote a review 14 Jan
Portsmouth, United Kingdom34 contributions14 helpful votes
Staff were super friendly and even helped me out when I was stuck for a pair of scissors. Rooms are small but cosy and come with a generous sized bathroom for the nature or the hotel. Convenient little snack shop situated at the reception desk as well as being within a few minutes walk of the landside shops (Boots, WHSmith and M&S Food). The addition of Twinings Sleep Tea alongside standard tea and coffee was a really lovely touch and definitely appreciated! Perfect if you need somewhere to escape airport chaos or to stay prior to an early flight at terminal 3, as only a few minutes walk from departures. Thank you for a great stay!
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Date of stay: January 2022Trip type: Travelled solo
Room Tip: Perfect for arrivals and departures through terminal 3. Small food shop in reception (instant...
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Somerset_UkHoney21 wrote a review 6 Jan
somerset, uk87 contributions71 helpful votes
Needed a hotel close to terminal 3 ready for an early flight the next day. This hotel is perfect as it is situated in terminal 3 arrivals. Check in was quick and easy, staff were really friendly and welcoming. The room is compact but very clean, bed was comfy, bedding was good quality, bathroom was adequate and the towels were nice and thick. Tv worked well and there is a kettle and tea/coffee supplied. This hotel is designed to be a stop over, the rooms arent huge and theres no windows but we managed to fit the 2 of us and 3 cases in. We just needed to be near the terminal and were only in the room for 10 hours. It made the morning hassle free and we would definately stay here again if we have an early flight to catch
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: The rooms are small but adequate
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Response from Prabhav Gupta, General Manager at Aerotel London Heathrow
Responded 5 days ago
Dear Somerset_UkHoney21, Thank you so much for giving us a 5 star rating . Your feedback has just made our day and my team is so excited to read your fabulous comments . I am glad that the location suits your needs and that all things went fine and smooth from your journey to stay experience . I have shared your wonderful feedback with housekeeping team and they are very happy to read your comments . Please do let us know when you are travelling again or when leisure brings you back to the Aerotel London Heathrow airport and we can meet for a coffee & I can say a hello to you . Kind Regards , Team Aerotel at London Heathrow Hotel .
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John L wrote a review Dec 2021
14 contributions3 helpful votes
A small but perfectly adequate room. The bed was very comfy, the towels in the shower/wet room were excellent quality. The TV has the standard free view channels, no movies or sport but that’s no big deal in a transit hotel. I didn’t bother using the free WiFi as the 5g signal was perfectly adequate in my room. There is no wardrobe or drawers so full scale unpacking isn’t on, however there were 3 wooden wall hooks with hangers which were ideal for coats, jackets and trousers. Getting to the hotel from the tube station was straightforward via the underground walkways and it’s just a very short walk from the hotel to arrivals and departures in Terminal 3 or less than 10 minutes via the walkways to Terminal 2. Two minor gripes: a bottle of water to use to make the tea or coffee provided would have been nice (I have no idea if the tap water was usable but chose not to try). Also the otherwise excellent shower is temperature limited (judging by some reviews a lot of guests lack the intelligence to work out beforehand that a hotel inside an airport terminal won’t have any windows so that’s probably a sensible precaution). Finally the staff were friendly and helpful.
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Date of stay: December 2021Trip type: Travelled solo
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Response from Prabhav Gupta, General Manager at Aerotel London Heathrow
Responded 7 Dec 2021
Dear J7762ROjohnl , Your fantastic comments about our hotel make our team members so glad and proud especially as last one and half year has been very difficult for all of us . Its nice to read your fabulous comments . we are pleased to hear that the location , room amenities and facilities were as perfect as you have expected . On your next stay please mention about your this booking and contact myself directly so that I can make special arrangements . I am so glad that you have made a very nice comment about the windows and that you understand the reason behind this is related to the security as we are literally inside the terminal . Your feedback is very helpful for our guests and once again thank you so much for the lovely comments . Kind Regards,
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Baloo09 wrote a review Nov 2021
Queensbury, United Kingdom1 contribution
I want to begin by saying all the staff were helpful, welcoming and friendly. But even their welcome could not prepare us for what was to follow! I had no idea that our room would be so small and have no window! There was no natural light and we could not adjust the lighting. The room was supposed to be like home: not our home! If I had known there were no windows I would not have booked. The photo of the continental breakfast looked inviting: instead we go a brown bag with everything wrapped in plastic! Never again!! Had the worst night at any hotel!
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Prabhav Gupta, General Manager at Aerotel London Heathrow
Responded 7 Dec 2021
Dear NigelcO2383QY , Thank you for your comments . we are glad to read the fabulous comments about our staff . We have single rooms which are designed for solo travelers and also have double rooms which are Room size 153 ft² , please contact us on rsvnlhr@myaerotel.com for the future stay and we can book you a large double room . we hope that by the time of your next visit all the COVID 19 restrictions are removed and you can enjoy the fresh breakfast in our library lounge . Please contact us for your next booking and we can offer you a fabulous package with our hotel and lounges located at Heathrow airport , once again thank you for your feedback . Kind Regards ,
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Ross B wrote a review Oct 2021
8 contributions1 helpful vote
As we were flying from terminal 3 I thought it might be a fun adventure to try a new hotel. Unfortunately we wouldn’t book here again. The rooms are small boxes without windows, no mini bar/ fridge/ wardrobes. No water provided. The room also hadn’t been cleaned properly as there was a used tissue above the bed on the light runner, even the kids said it was tiny and cramped. The shower pressure was good- that’s the best positive I could come up with. For the money I paid to stay here plus the parking I would have been better off staying at the Sofitel and getting a cab or bus from terminal 5.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Prabhav Gupta, General Manager at Aerotel London Heathrow
Responded 7 Dec 2021
Dear N2787UJrossb , Thank you for your comments . Our Family rooms are size 223 ft² and we are very proud to say that our rooms have 2 family size Queen beds . Our décor is in line with ultra modern hotels and we provide most of the facilities as you would expect from a hotel on the airport . I am glad to learn that you like our location as we are literally 30 seconds walk to the departure gates .We take our standards very seriously and your comments about the housekeeping have been passed to our Head housekeeper for the further review . On your next stay please contact us on rsvnlhr@myaerotel.com and we can offer you a discounted parking . Once again thank you for staying with Aerotel and we look forward to welcoming you soon in the future . Kind Regards, Prabhav Gupta
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PRICE RANGE
US$157 - US$270 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandGreater LondonHounslow
NUMBER OF ROOMS
82
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Frequently Asked Questions about Aerotel London Heathrow
Which popular attractions are close to Aerotel London Heathrow?
Nearby attractions include Heathrow Boutique (0.03 km).
What are some of the property amenities at Aerotel London Heathrow?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a 24 hour front desk.
Which room amenities are available at Aerotel London Heathrow?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Aerotel London Heathrow?
Guests can enjoy an on-site restaurant and a snack bar during their stay.
What are some restaurants close to Aerotel London Heathrow?
Conveniently located restaurants include Virgin Atlantic Clubhouse, Oriel Grande Brasserie, and The Darwin.
Which languages are spoken by the staff at Aerotel London Heathrow?
The staff speaks multiple languages, including Hindi, Polish, and Romanian.
Are there any historical sites close to Aerotel London Heathrow?
Many travellers enjoy visiting St Martins Church (3.7 km), St Anne’s Well (2.5 km), and Davidson Manor (6.1 km).
Is Aerotel London Heathrow accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.