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Hilton London Heathrow Airport

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Hilton London Heathrow Airport
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3,489 Reviews from our TripAdvisor Community

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Showing 3,288: English reviews
Derby, United Kingdom
Reviewed 18 October 2015

I spent 3 nights in the Hilton and it was wonderful; the rooms, staff, facilities, modernism and distance to Heathrow T4 and the underground are all very short. The food was good, but only good. And considering the price at the restaurants... £17 for a chicken cesar salad? I hope that money is going to the chicken's wife and kids....

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Helpful?
Thank Phil G
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Phil G Thank you for choosing the Hilton London Heathrow Airport Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon. Kindest regards, Jurgen Sutherland, General Manager

Birmingham
Reviewed 18 October 2015

We enjoyed our stay at this Hilton near Heathrow. The rooms were quiet and the executive lounge was well stocked. They had perfectly cooked soft boiled eggs. We asked for a brochure for our scrapbook but said they didn't have one. When we arrived back home there was a brochure in the mail. We appreciated the trouble to mail us...

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Helpful?
Thank Somerleyton
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Somerleyton Thank you for choosing the Hilton London Heathrow Airport Hotel. I was delighted to see the good scores given and for your kind comments. Thank you so much. I am sorry that you had a few issues during your stay however I am delighted that these were resolved to your satisfaction and that you would return to stay...

Isle of Man
Reviewed 18 October 2015

This Hilton has a prime selling point of being connected to Terminal Four. As others have said through a long tube corridor, and had I not been leaving early from T4 I would not recommend. On the face this Hilton is a smart hotel - modern looking with efficient reception, and open welcoming atrium - with the usual overpriced airport...

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2Thank ManxQueenies
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear ManxQueenies Thank you for your review following your recent stay with us and I am sorry to read that we did not meet your expectations. I would like to apologise for the disappointment you experienced with the room that was allocated to you. We do have a rolling refurbishment in place however I am sorry that it would appear...

San Francisco, California
Reviewed 18 October 2015

This is my fourth stay at the Hilton Term 4 at LHR (Heathrow). What make s this property especially stand out is the front desk reception staffing. The entire property is well-managed and the talent is evident in having chosen the finest. Rooms have recently been refurbished and show nicely. Expect wonderful comfort but know that the rooms are small...

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Helpful?
Thank IFLYMAUI
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear IFLYMAUI Thank you for your very kind review following your recent stay with us. I am delighted that you had an enjoyable experience and that you found the staff to be stunning. It is always a pleasure to read such glowing comments regarding my team here at Heathrow as I am extremely proud of them and I will ensure...

Shrewsbury, United Kingdom
Reviewed 18 October 2015

Speedy check in - our room was a little on the small side but perfectly adequate. Car parking on site so very handy. We had a pretty basic one course meal with drinks in the evening which added nearly £50 to our bill so we decided to breakfast at Terminal 4 to avoid paying £25 for two breakfasts. About a...

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Helpful?
Thank Gill P
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Gill P Thank you for your very kind review following your recent stay with us. I am delighted that overall you had an enjoyable experience. I have noted your comments regarding the prices of food in the hotel and I would like to apologise for the disappointment this would have caused you. We do strive to keep our prices...

Telford, United Kingdom
Reviewed 17 October 2015

I have been to many hotels over the years including airport hotels and whilst this hotel is very functional its not what I might call luxury hotel. The staff were friendly and helpful given we travelling with a young child, there was a choice of restaurants and the room was very clean and functional. Nothing exceptional and most certainly not...

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Helpful?
Thank Dorisfone
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Dorisfone Thank you so very much for taking a moment to share your experience. It is clear by the scores given and your comments that we did not reach your expectations in all areas and I would like to therefore offer my sincerest of apologies. Your survey has been viewed by the senior management team and we shall certainly...

Norman, Oklahoma
Reviewed 17 October 2015

We were stranded at the Heithrow Airport and selected the Hilton for our one night stay. When We checked in I asked if an upgrade was available for a Diamond member. Never got a a verbal answer and the desk clerk engaged us in conversation and continued to check us into the room we booked online which was an executive...

Review collected in partnership with Hilton Hotels & Resorts
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Thank FNHawaii
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear FNHawaii Thank you for posting your review following your recent stay with us. I was very disappointed to read your comments regarding your experience and as a loyal Hilton guest I can very much understand your frustration. Rest assured, I shall be passing your comments on to my Senior Management team in order that the member of staff concerned...

Cupar, United Kingdom
Reviewed 17 October 2015 via mobile

The hotel only had to bad points a couple of members of staff were a bit blunt but most were very helpful also this may sound silly but the toilet paper was like sand paper. Food was very good and a choice of three restaurants in the hotel. Breakfast was also very good with a wide selection. I was there...

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Helpful?
Thank Mhainey
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Mhainey Thank you for your review following your recent stay with us, I am delighted that overall you had a good experience. I have noted the points you have raised and I am sorry for your disappointment. I have forwarded your feedback on to my Senior Management Team to review and take the necessary corrective action where possible. Thank...

Greenville, United States
Reviewed 16 October 2015

My stay was limited to just an overnight but the Hilton London Hearthrow Airport was a great place to end a two week business trip. Everything I needed to make my last day in the UK pleasant was available. Great place!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Beckie E
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Beckie E Thank you for choosing the Hilton London Heathrow Airport Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon. Kindest regards, Jurgen Sutherland, General Manager

Hong Kong, China
Reviewed 16 October 2015

We arrived at T5 and took Heathrow Express with free transfer to T4 which is connected to this hotel via a covered walkway - be ready to spend 30 minutes for the transfer/walk. We departed at T2 and it was only a one-stop transfer. We were upgraded to deluxe room and the stay was comfortable for a one-night stay. The...

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Helpful?
Thank RoseT88
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear RoseT88 Thank you for posting your very kind review following your recent stay with us. I am delighted to read that you had an enjoyable experience and I hope that we have the pleasure of welcoming you back in the future. Kind regards Jurgen Sutherland General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 

Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $182 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton
Hilton London Heathrow Airport Hounslow, Greater London
Hotel Style:
#1 Green Hotel in Hounslow
#6 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#6 Luxury Hotel in Hounslow
#7 Romantic Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport staff and other travellers.
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Questions? Get answers from Hilton London Heathrow Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are well away from lifts so any room should be suitable.”
 of 5 bubbles 636JulianM, 27 Feb 2017 | Read review
“All rooms are quite which is great when close to the Airport”
 of 5 bubbles ADDMANworldtraveler, 24 Feb 2017 | Read review
“Rooms not overlooking the lobby are quieter”
 of 5 bubbles suemZ1980KR, 18 Feb 2017 | Read review
“A room that overlooks the lobby/restaurants. Not much to see outside”
 of 5 bubbles Ajoyous24, 18 Feb 2017 | Read review
“Executive floor if the price is good”
 of 5 bubbles Gadabouts95, 16 Feb 2017 | Read review
5 of 5