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Hilton London Heathrow Airport

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Hilton London Heathrow Airport
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3,603 Reviews from our TripAdvisor Community

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Showing 3,398: English reviews
Houston, United Kingdom
Reviewed 11 December 2015

We have always used this hotel each time we fly through Heathrow initially because United flew from T4. The team at this hotel are the most accommodating of any Hilton we use. During our most recent visit Martin on the front desk went above and beyond to help us after a very tiring long haul flight and we really appreciated...

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Helpful?
Thank Limeylady77
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Limeylady77 Thank you for your review following your recent stay at the Hilton London Heathrow Airport Hotel. I am delighted to read that you had an enjoyable experience again with us and I would like to thank you for your kind comments regarding the team and especially Martin. I shall ensure that your kind words are passed on to...

Singapore, null, Singapore
Reviewed 11 December 2015

We spent an unexpectedly pleasant night at the Heathrow Hilton last August. With an early morning flight to catch, I didn't fancy braving rush-hour traffic to the airport from South Kensington. The hotel looks grotty from the outside but is clean, airy and light on the inside. Our room was spacious, clean and bright. Dinner at one of the restaurants...

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Helpful?
Thank mandya162
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear mandya162 Thank you for choosing the Hilton London Heathrow Airport Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon. Kindest regards, Jurgen Sutherland, General Manager

Rome, Italy
Reviewed 8 December 2015

Charming welcome, in particular I would like to thank Marcello, he was very kind and helpful. I felt right at home. Great room, very comfortable with all comforts. I appreciated very much the generous breakfast.

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Helpful?
Thank Andrea N
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Andrea N Thank you for your very kind review following your recent stay and I was delighted to read your kind comments regarding the staff, in particular Marcello. It is always a pleasure to read that members of the team leave such an impression on our guests and I will ensure that Marcello is duly recognised for the service...

San Francisco, California
Reviewed 8 December 2015

First All, it's at least 20 GBP to get from the airport to this hotel - so it's NOT at Terminal 4 but off of the airport, regardless of the title of the hotel. I arrived exhausted and in need of sleep. The front desk people were really very nice. I got to the room and it smelled SO bad....

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Helpful?
Thank adrenalinejunkie2000
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear adrenalinejunkie2000 Thank you for posting your review following your recent stay with us and I am delighted that you found the staff to be nice. Needless to say I am very disappointed to read your comments regarding the room that was allocated to you and am concerned you left us with such a bad impression of the hotel. Thank...

Barcelona
Reviewed 6 December 2015 via mobile

What it lacks for in beauty, it more than makes up for in comfort. Despite the sense of space with its sky high ceiling and tastefully segmented lobby, there is something lacking in the designer's industrial vision - could it be the granny carpets England seems to excel in? Or the positively un-cosy lobby where you feel like you have...

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Helpful?
Thank jpeate
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear jpeate Thank you for choosing the Hilton London Heathrow Airport Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon. Kindest regards, Jurgen Sutherland, General Manager

Richardson, Texas
Reviewed 6 December 2015

Stayed here for one night. Wonderful modern furnished room, with comfortable bed. Plenty of outlets to plug in and charge devices. Very nice staff, and overall a wonderful stay. The only negative is the ±10 minute walk from the airport to get to the hotel, but the two are connected via a covered walkway.

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Helpful?
Thank Grant B
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Grant B Thank you for choosing the Hilton London Heathrow Airport Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I have noted your comments with regards to the walk from Terminal 4 and I would like to advise...

Kuala Lumpur, Malaysia
Reviewed 5 December 2015 via mobile

My last stay in London Hilton Heathrow Terminal 4 was very pleasant. I'd like to recognise Christos Mitsatsos, the Assistant Night Manager for his attitude and excellent service. I arrived at 6am from very long flight and intended to go straight to attend business meetings. With smile, he offered me if I need to check in so I can refresh...

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Helpful?
Thank Kura-kura77
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Kura-kura77 Thank you for choosing to stay at the Hilton London Heathrow Airport Hotel and I am delighted that you had an enjoyable experience with us. I am very proud of my team at the hotel and it is always a pleasure to read feedback such as yours and I will ensure that your kind comments are passed on...

Voorhout, Zuid-Holland, Netherlands
Reviewed 5 December 2015 via mobile

Just checked into this hotel for an overnight stay before an early-morning flight out of Terminal 4. Nice, convenient and comfortable airport hotel, much improved after the renovation / refurbishment. However, very unpleasant and unwelcoming checkin experience. Did e-checkin the day before arrival, and was already allocated an executive room (HH Diamond upgrade). Upon arrival there was a line for...

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Helpful?
Thank BastiaanNL
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear BastiaanNL Thank you for choosing to stay at the Hilton London Heathrow Airport Hotel. I was delighted that you enjoyed the hotel and found it to be convenient and comfortable however I was very disappointed to read about your check in experience and I would like to take this opportunity to sincerely apologise for this. I am very proud...

Laurel, Maryland
Reviewed 4 December 2015

This Hilton is a nice property but you have to take a shuttle to get there and back to main terminals. If you're on international business with primary focus on convenience, look to the sofitel in T5.

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Helpful?
Thank jmnagel
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear jmnagel Thank you for choosing to stay at the Hilton London Heathrow Airport hotel on this occasion and I am delighted that overall you had a good experience. I am sorry that the location of the hotel did not meet your requirements. I hope that you had a very pleasant onward journey. Kind regards Jurgen Sutherland General Manager

Madison, Wisconsin
Reviewed 3 December 2015 via mobile

It can be a bit of a hike depending on the terminal you arrive in. Just follow the signs to terminal 2 and take the free train. Staff was friendly and there's food options if you need them. Room was fine. Just needed a place to relax during a 12 hour layover. Seemed like the easiest option and worked out...

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Helpful?
Thank PassRiderWI
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear PassRiderWI Thank you for choosing the Hilton London Heathrow Airport Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon. Kindest regards, Jurgen Sutherland, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 

Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $175 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton
Hilton London Heathrow Airport Hounslow, Greater London
Hotel Style:
#1 Green Hotel in Hounslow
#4 Luxury Hotel in Hounslow
#6 Business Hotel in Hounslow
#6 Family Hotel in Hounslow
#7 Romantic Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport staff and other travellers.
61 questions
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Questions? Get answers from Hilton London Heathrow Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high rooms”
  • Room service
  • Charging point next to the bed.
roosterza, 10 Apr 2017 | Read review
“Higher floors looking down into the atrium”
FannyO562, 31 Mar 2017 | Read review
“We had an upper airport facing room, which was fine.”
ZakZapper, 27 Mar 2017 | Read review
“If you want a bath, specifically order a room with one or else it is a beautiful shower, but still a shower.”
Asausus, 26 Mar 2017 | Read review
“Lower floors mean less time spent going to and from the dining area”
809harrietl, 26 Mar 2017 | Read review
5 of 5