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Sofitel London Heathrow

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9,505 Reviews from our TripAdvisor Community

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Showing 9,127: English reviews
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

Needed a nice place before heading out of the country. Good for weary traveler. Nicely Convenient. Nice restaurant. Nice gift shop. Nice people. Nice location. Nice wake up call Nice clean room. Nice shower. Nice bed. Nice tv.

Review collected in partnership with this hotel

Helpful?
2 Thank 34garyv
San Diego
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed yesterday NEW via mobile

The hotel was wonderfully convenient and comfortable - and even though we were happy with our discounted rate, it was still a bit of a splurge for us. The afternoon tea was delicious and affordable. Lots of cozy spaces and no rush at all. The sandwiches were delicious and the whole tea overall was a wonderful treat. Great first night... More 

Helpful?
1 Thank Mobile_Mirandas
Huntingdon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Was probably one of the best stays ever, friendly and professional staff, clean and safe environment. would recommend this hotel to everyone that need to travel earlier from T5, will stay here again...

Review collected in partnership with this hotel

Helpful?
1 Thank 922joela
Grand Cayman
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed yesterday NEW

Excellent one night stay at the Sofitel. Lovely big clean rooms. Second to none. Great before a long haul flight. Breakfast is excellent too. Check in staff very pleasant. Best for T5 flights. Connects well with Avis car hire at T5 too.

Helpful?
1 Thank Jonathan C
London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 days ago NEW

Use this big modern hotel particularly for overnight stay before flying and parking the car while away. Excellent interior ambiance, comfortable and attractive rooms and very good restaurant service. Immediately adjacent to Terminal 5. Last time flew from Terminal 3 but stayed here. Be aware though that having the hotel organise a car to go from 5 to 3 is... More 

Helpful?
1 Thank Jon_Whycer
Cranbrook, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Stayed here the night before an early flight. Excellent location Rooms were quiet.and comfortable. Great shower. Comfy beds. Check in and check out was easy. Staff were pleasant. Would recommend this hotel.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Fouberts
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Fouberts, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you found the room to be quiet and comfortable with a great shower and comfy bed. I am pleased to read that you found our staff to be pleasant and you enjoyed the service delivered by... More 

Staffordshire, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 days ago NEW

Easy to get to and to get to the airport as well. Clean,comfortable,good food,great staff, all a Sofitel should be. Helpful towards my partner who has mobility needs. Car parking is easy. Very quiet for its proximity to the runways.

Review collected in partnership with this hotel

Helpful?
1 Thank 123totsaround69
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 123totsaround69, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that your stay at the Sofitel London Heathrow was to your satisfaction and that you particularly enjoyed the quality of the food offered and efficient service delivered by our Ambassadors. Thank you for your feedback, we look forward... More 

Eastbourne, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 days ago NEW

A convenient hotel connected to T5. Rooms are great although a bit dark. Restaurants and Bar are great and staff are very friendly. There are a lot of hotels in the area but for T5 connection this hotel is in pole position plus access to central London via the Paddington Express

Review collected in partnership with this hotel

Helpful?
1 Thank 1959robin820
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 1959robin820, Thank you for taking the time to review your recent stay at Sofitel London Heathrow. I am glad that you enjoyed our location to be very convenient as we are directly connected to Heathrow Terminal 5 via an covered walkway, offering easy access to all the transport links going into Central London and to the other Heathrow Terminals.... More 

United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 3 days ago NEW

We have stayed here many times and we are quite satisfied with the over all product. The only thing that bugs me is that when you check in the queue is not very well managed at check in. People seem to come in from all angles and get checked in before you, even if you have been waiting a while.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank CelebrityFan
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear, CelebrityFan, Thank you for taking the time to review your recent stay at Sofitel London Heathrow. I am disappointed to read that your check in experience didn’t meet your expectations. We apologise for any inconvenience cause. Our Front of House Manager Ash Hoque will look into your feedback, in order for us to improve. We appreciate your sharing your... More 

Shepperton, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

Check-in was immediate. Service and hospitality excellent. Fantastic cocktails in the salon champagne at Perrier Jouët Bar. The gourmet French cuisine in La Belle Epoque was to die for ! Followed by drinks in the Sphere Bar lounge which was very relaxing then, to the most comfortable bed and pillows. Next day shower was amazing ! Breakfast the next day... More 

Helpful?
2 Thank Meeshybb
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Meeshybb, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had a good stay at Sofitel London Heathrow where you found our service to be excellent. I am also glad to know you enjoyed your dining experience in our restaurant La Belle Epoque and also in... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $225 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
105 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High is our choice with runway view.”
 of 5 bubbles 123totsaround69, 30 Nov 2016 | Read review
“As for one near the lifts as it can be a long walk along the corridors.”
 of 5 bubbles CelebrityFan, 30 Nov 2016 | Read review
“Contact the hotel directly you could get a better rate.”
 of 5 bubbles Meeshybb, 30 Nov 2016 | Read review
“I went for a mid-standard room and it was large and well laid out. A suite isn't necessary.”
 of 5 bubbles veryhardtoplease, 29 Nov 2016 | Read review
“None excellent room ”
 of 5 bubbles s_r_cook, 29 Nov 2016 | Read review
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