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Sofitel London Heathrow Hotel

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2421)
Room & Suite (1146)
Videos (3)
What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 12/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel London Heathrow Hotel
Updated 12/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 32 hotels in Hounslow
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Bienvenue to Sofitel London Heathrow, a luxurious urban destination with a unique blend of the French 'Art de Vivre'. With direct access to Terminal 5 at Heathrow, experience our unrivalled facilities designed for the global traveller and personalised service from the heart. Our valued guests and employees are our utmost priority. We have thus elevated our cleaning standards even further with Accor's ALLSAFE label to ensure the most stringent cleaning standards are met. Just minutes from Heathrow Terminal 5 via covered walkway and under 30 minutes to central London, exploring London’s delights has never been easier. It is the only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 2, 3 & 4 via courtesy Heathrow Express connection and only 21 minutes from Central London by train. All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow. Guests can enjoy the hotel's Vivre restaurant, Sphere Bar and Tea 5. The former restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts. Sphere bar’s striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served. The hotel also offers a gym and 45 meeting rooms - ideal for both business and leisure.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English, French, German, Hindi and 1 more
Hotel links
Special Rate:Test & Rest

Location

Full view
46Car recommended
Grade: 46 out of 100
22Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
15367Reviews285Q+A100Room tips
Traveller rating
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Popular mentions
kelly wrote a review Today
Berkshire, United Kingdom1 contribution
Staff here are very attentive and the quality of the room was excellent, it’s worth the upgrade for lounge access and having the Halo PCR test hub there also made for a good pre departure stay! Lovely decor access to Spa. Good upgrade options available upon checking in
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Not applicable
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ely_yellow wrote a review Oct 2021
Ely8 contributions20 helpful votes
Hotel's Favourite
We stayed for a night before our flight from terminal 5 and had great service as always. The thing that makes this hotel is the staff, they are so friendly and always want to help even though the management seem to want to work the hotel understaffed… Room was very comfortable and the evening drinks in the bar was a great experience especially thanks to Kesley who served us. Always with a smile and great recommendations and nice service. Will definitely stay again!
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Date of stay: October 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Ryan Nicholls, General Manager at Sofitel London Heathrow Hotel
Responded 12 Oct 2021
Dear ely_yellow, You are so kind for sharing such a lovely review - thank you! It is amazing to know that we remain your favourite hotel, this is a true compliment. One of our main priorities is to make our guests feel at home, so it is a delight to read of your most recent experience. We love seeing our ambassadors being personally recognised and I know Kesley will be thrilled to see his name! I would like to thank you for your kind and wonderful feedback and we look forward to welcoming you back for another stay very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow
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Maisy H wrote a review Yesterday
London, United Kingdom5 contributions1 helpful vote
She asked us how we were with such care in her voice that I replied with, "it has been a day." And she immediately responded with love and hospitality that made my heart melt. She offered us water, gave us the directions we needed, and even cheered up my mum who's even more in need of a smile and sunshine idioms. I learned that she speaks so many languages, has worked SO hard to get where she is, and has so much of a kind attitude to life in general. Maria is the kind of person that shines light in the world. I saw her deal with a tough customer and when I asked her if it was a rough one, she replied with, "It was tough but everything has a solution," and smiled. What a role model. The other staff I interacted with were also kind and smiling, understood what I needed, and we're all so presentable and properly masked. I hope to be able to stay longer one day. Thanks so much everyone, especially Maria. ~Maisy Hatchard
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Date of stay: December 2021Trip type: Travelled with family
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Nicole D wrote a review 2 Dec
Dolores, Spain82 contributions58 helpful votes
Booked by a 3rd party a luxury king room asked for a floor to be able to see planes. We arrived and were told pre allocated room 2nd floor. I enquired as I had asked for a higher floor, young lady asked her colleagues to help he changed us to area 6 & 1st floor said no rooms can see the planes well. I got a view of a flyover & a car park. Hence unsatisfactory review it was luxury should have paid for standard probably got a better room!!!
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Ryan Nicholls, General Manager at Sofitel London Heathrow Hotel
Responded yesterday
Dear Ladybarra, Thank you for sharing your comment with TripAdvisor community. I do apologise that you were not given an airport view room as requested however as you had booked a superior room this would not be a room that has an airport view as our superior bedrooms are located on the opposite side of the hotel. We have a limited number of airport facing bedrooms which offer a partial runway view and these are our Luxury rooms and certain corner Prestige Suites. Due to the limited number of bedrooms we have with such views, we are unable to guarantee this to any of our guests as it is dependent on availability. I am sure that our team tried their to find the best available room for you, but I am very sorry that this didn't meat your expectation. Thank you for sharing your feedback with us. Kind regards, Ryan Nicholls-General Manager Sofitel London Heathrow
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Zack h wrote a review 1 Dec
1 contribution
Have been staying here on and off for years. Recently not so much due to covid. However it’s a perfect place if your in terminal 5. 2 minute walk. Staff really go out of there way to help. I was even recognized by Aartee at reception and welcomed like a old friend. AmaZing what a friendly face can make after a 14 hour flight! Thanks again
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Date of stay: December 2021Trip type: Travelled on business
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PRICE RANGE
US$141 - US$274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel london heathrow hotel hounslow, sofitel hotel london heathrow, sofitel hotel hounslow, london sofitel
LOCATION
United KingdomEnglandGreater LondonHounslow
NUMBER OF ROOMS
605
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Frequently Asked Questions about Sofitel London Heathrow Hotel
Which popular attractions are close to Sofitel London Heathrow Hotel?
Nearby attractions include Sphere Bar and Lounge (0.3 km), Le Bar Parisien (0.3 km), and Burberry (0.4 km).
What are some of the property amenities at Sofitel London Heathrow Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London Heathrow Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sofitel London Heathrow Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London Heathrow Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sofitel London Heathrow Hotel?
Conveniently located restaurants include La Belle Epoque, Vivre, and The George.
Are there opportunities to exercise at Sofitel London Heathrow Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Sofitel London Heathrow Hotel have airport transportation?
Yes, Sofitel London Heathrow Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London Heathrow Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London Heathrow Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London Heathrow Hotel?
The staff speaks multiple languages, including English, French, German, Hindi, and Polish.