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Sofitel London Heathrow

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Sofitel London Heathrow
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10,014 Reviews from our TripAdvisor Community

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Showing 9,628: English reviews
Danville, Pennsylvania
Reviewed 15 May 2016

Stayed here for a week and it was pure luxury. Loved everything about the staff, they always greeted you on sight with a smile and best wishes for your day. breakfast buffet was super and servers very attentive. Loved having access to all transportation modes nearby and a staff that helped you decide on best mode for your destination each...

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3Thank Karen F
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Karen F 5/5, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read and it is good to know that you enjoyed the pleasant and attentive service delivered by our Ambassadors. I am also glad to know that you had an excellent experience in our restaurant....

Oxford
Reviewed 15 May 2016

Just what's needed if you come in late-ish to LHR and have an early flight out the next day. Very quiet, a pleasant bar, and an extraodinarily good steak (if that's to your liking...), in the Vivre restaurant. Plenty of variety on the menu, and first rate service. There's a second restaurant, too, if you want to step it up.

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2Thank StGy46
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear StGy46, Thank you for taking the time to share your reviews following your recent stay with us. I am thrilled to read that you found hotel location most convenient for having a late stay over and early flight out the next day. It is good to note that you enjoyed dining in our Vivre Restaurant finding alot of variety...

Toronto
Reviewed 15 May 2016

I have stayed there on numerous occasions. Not sure why I have to write a review each time I stay because it is always as expected: most comfortable beds and best location for travel in and out of Terminal 5 Heathrow

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Thank dapatsios
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear dapatsios, Thank you for taking the time to share your comments with the Trip Advisor community and I thank you for being a regular guest to our property. I am delighted to read that your numerous stay at the Sofitel London Heathrow met all your expectations and that you always received a excellent service as expected. Our location is...

Melbourne, Australia
Reviewed 15 May 2016

I stayed here recently unexpectedly when a delayed inbound flight meant that I missed my flight to Australia. The service at reception, the restaraunts and in the bar was excellent. The spa was also very pleasant after what had been a very stressful day. Would stay here again

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Thank earleybird76
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear earleybird76, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your experience at reception and our outlets met all your expectations. I am also glad to read that that you found the SPA facilities very pleasant and that you enjoyed the service delivered by our ambassadors during...

Canberra, Australia
Reviewed 15 May 2016

Excellent hotel for a stopover at London Heathrow with access to the terminal on your doorstep. Modern furnishings, clean and very comfortable room. Everything you need in a hotel close to Windsor for shopping and sightseeing.

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2Thank Davies214
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Davies214, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had an excellent stay at the Sofitel London Heathrow and that you were particularly pleased by the quality of your bedroom which you found most comfortable, modern and clean. Our location is indeed very convenient as...

Edmonds, Washington
Reviewed 15 May 2016

Showers always leak onto bathroom floor and is a bit t annoying. The numbering system for the rooms has always been confusing especially if you just got off of a 10 plus hour flight! Everyone is always friendly and your informal dining is a spelling but needs a few more lighter options, especially for the traveling population you serve. Have...

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2Thank PatrickMulva
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear PatrickMulva, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to read that you found all our Ambassadors friendly throughout your stay. I am disappointed to note that the shower leaked in your bathroom, you feedback has been escalated to our Housekeeping Manager Ms Nicoleta Bozdoz, she will personally investigate...

Brighouse, United Kingdom
Reviewed 15 May 2016

Great hotel, breakfast was superb, front desk needs more customer service training! Agreed a price the night before for transfer to Virgin upper class wing, next morning charged more than agreed with no explanation. When challenged, said I had been miss quoted and I would need to pay more, managed to get them to agree to originally quoted price (after...

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1Thank Shawy1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Shawy1, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you enjoyed our buffet breakfast in our Vivre restaurant. However I am disappointed to note that customer service delivered by our Reception Ambassador did not meet your expectation as well as you were misquoted charges by...

Trowbridge England
Reviewed 15 May 2016

Good location for Terminal 5. Could do with better signage from main building to hotel as we frequently have to enquire how to get there being non frequent flyers. Allow plenty of time to walk to the departure building.

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1Thank Goodie025
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Goodie025, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you enjoyed the convenience of our location as we are directly linked to Terminal 5 via a covered walkway. I have noted your suggestion regarding more signage to the hotel from Terminal 5; we will follow up...

Boston MA
Reviewed 15 May 2016

I stayed one night at the Sofitel at Heathrow. It is very conveniently reached by the Heathrow Express. The hotel is extremely quiet even though it is on the airport. The room was very clean, modern and well appointed. The perfect place for a quick stay when traveling through Heathrow.

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1Thank TravelwithPaul
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear TravelwithPaul, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you found Sofitel London Heathrow to be the perfect place to stay while travelling through Heathrow as you were particularly pleased by the soundproofing of the hotel despite the fact that we are connected to one of...

Calgary, Alberta
Reviewed 15 May 2016

Did a great job of configuring two adjacent rooms for a family of six - with an extra single bed in each queen room. The rooms were ready on our arrival, so it was an easy job to get the kids into their pajamas and into bed. The kids love the hotel and breakfast was a great start to the...

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2Thank 95stuart
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 95stuart, Thank you for taking the time to share your reviews following your recent stay with us. I am delighted to read that your family especially your children enjoyed a wonderful stay at Sofitel London Heathrow, that you were satisfied with your interconnecting rooms which was spacious and was easy for all your children to comfortably get to bed...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $237 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
114 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are good and spacious ”
 of 5 bubbles chrissy292016, 20 Feb 2017 | Read review
“If two are staying how about two shower gels rather than one.”
 of 5 bubbles richard_lust, 20 Feb 2017 | Read review
“We find traveling with a long charger cable useful as there are no plug ins near the bed for phones, iPads, etc.”
 of 5 bubbles 947kimberlyw, 19 Feb 2017 | Read review
“I think they would all be first class, albeit we did get upgraded.”
 of 5 bubbles 563tubbyc, 18 Feb 2017 | Read review
“Executive lounge is pretty much perfect. Free breakfast and lounge access. Much. Enter value for money than the studio ”
 of 5 bubbles abzadi, 18 Feb 2017 | Read review
5 of 5