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Sofitel London Heathrow

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Sofitel London Heathrow
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10,158 Reviews from our TripAdvisor Community

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Showing 9,767: English reviews
London, United Kingdom
Reviewed 3 June 2016

Me and my husband decided to stop over at the Sofitel for afternoon tea and was pleasantly surprised and delighted to be greeted at the entrance by 2 very helpful members of staff. Rocky who served us was friendly and accommodating. We were very impressed with our overall experience at The Tea Salon and will be recommending it to friends....

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Helpful?
1Thank NattyOujda
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear NattyOujda, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to hear that you were impressed by your afternoon tea experience in our Tea Salon and that you were particularly pleased by the excellent service delivered by our Ambassador Rocky who was very friendly and accommodating. We will ensure...

Dorset, UK
Reviewed 3 June 2016

Very quiet, well run, clean. What more could you want? Vivre restaurant satisfactory- a bit hit and miss at times. We always stay here when flying from Heathrow. Very easy to get to all terminals from here.

Review collected in partnership with this hotel
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1Thank Cricketmad52
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Cricketmad52, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to hear that you find our hospitality and facilities to your satisfaction and that the convenience of our location met all your expectations as it is easy to reach all the terminals in Heathrow Airport. We are sorry to...

London, United Kingdom
Reviewed 3 June 2016

I have stayed at Sofitel London Heathrow three times now, and I cannot recommend it enough to friends and family. Easy access no matter which terminal you arrive at, and only a lift ride to Heathrow Express / Tube. The rooms are luxurious, big and clean, furniture is new (or kept to an excellent standard by the staff) and the...

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Helpful?
2Thank Vicky Z
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Vicky Z, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to hear that you find our hospitality and facilities to your satisfaction and I thank you for your nice feedback regarding the polite and efficient attitude of our Ambassadors. I am also pleased to read that you enjoyed...

Potomac, Maryland
Reviewed 3 June 2016

Review collected in partnership with Sofitel.com
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1Thank worrydr
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Cape Town
Reviewed 3 June 2016

When travelling to London I almost end up staying at the Sofitel London Heathrow Terminal 5 for the following main reasons; Location, standard of service, standard of room quality and value. Location is important as I am often in London to visit with the European Tour at Wentworth and the close proximity to London Heathrow suits me very well. However...

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Helpful?
1Thank WilsonGD
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear WilsonGD, Thank you for taking the time to review our hotel following your recent stay with us and for scoring us 5-stars. I am extremely pleased to read your positive and valuable feedback regarding the quality of our facilities and especially the high standard of your bedroom which you found most comfortable. I am also delighted to see that...

Bath, United Kingdom
Reviewed 3 June 2016

Perfect location, great comfortable rooms, very clean, well run by efficient and pleasant staff,an excellent experiance, well done to all. The rstauarnt was also excellent, much better than expected and unusual for an airport Hotel, but as good as most in London.

Review collected in partnership with this hotel
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Helpful?
1Thank Z8023NYjohn
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Z8023NYjohn, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to see that you enjoyed the service delivered by our Ambassadors and I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff. I am...

Hong Kong, China
Reviewed 3 June 2016

Service at the Heathrow hotel is the best I have experienced amongst the Sofitel Grp. I would rather stay here than at the Gatwick airport hotel. Heathrow Sofitel also took steps to remedy the poor customer experience I had received from their Hong Kong telephone line and email team.

Review collected in partnership with this hotel
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Helpful?
1Thank Jenny E
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Jenny E, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you were impressed by your experience at the Sofitel London Heathrow and your feedback is very important to us as we strive to enhance satisfaction and we are very grateful for it We are glad...

Italia
Reviewed 3 June 2016

We really enjoyed staying at the Sofitel in London Heathrow. Great location, great service, great room, and great restaurant. We would definitely come back and will recommend it to our friends and acquaintances.

Review collected in partnership with this hotel
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Helpful?
1Thank francib
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear francib, Thank you for sharing your comments with the Trip Advisor community. Such wonderful comments are a delight to read, I am pleased that you were satisfied by our overall service provided; your bedroom was good and you enjoyed dining in our restaurants. Thank you for your recommendation, we look forward to welcoming you back in the near future....

Costa Mesa
Reviewed 3 June 2016

Most convenient hotel to access at the Heathrow Airport. No matter which terminal you arrive, it is a quick ride over to Terminal 5 via Heathrow Express (no fee). check in staff is always welcoming and friendly. Check in is quick and efficient and you are on your way to your room. Bed is wonderful and rooms are quiet. I...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Katie C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Katie C, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to hear that you find our hospitality and facilities to your satisfaction and I thank you for your nice feedback about the service delivered by our Ambassadors and especially Marouane who was very accommodating. I am also pleased...

vienna
Reviewed 2 June 2016

Because I Landed at 2300 in London I decided to stay The first Night at The Airport and to pick my rent a car in The Morning .Avis is just Insider The Airport Terminal with a ten Minute walk. The Sofitel Has all The Things what you Need for a good Nights sleep. The amenities Were especially nice .

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2Thank oew
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Oew, Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive such positive feedback and I am delighted that you found our location to be very convenient as we are directly connected to Heathrow Airport and near the Avis car rental. I am also glad to...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $235 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
“The Prestige Suite isn't cheap but it is luxurious so if you can, you really should.”
 of 5 bubbles SarahW137, 20 Mar 2017 | Read review
“We were on the 2nd floor and our room was great.”
 of 5 bubbles ErinLeary, 15 Mar 2017 | Read review
“Book mini suite if taking young kids”
 of 5 bubbles H7765RAandy, 13 Mar 2017 | Read review
5 of 5